Using this feature, the administrators Unified CCPP for Webex Calling and Dedicated Instance. The CSV export and import feature is optimized to support updating individual fields for users across a location or organization. Coming soon to Australia. This will allow applications to start, stop, pause, Voicemail transcription-premise now has the capability to automatically detect languages such as English, French, German, MPP DECT Firmware has been upgraded for Cisco DECT DBS-210 from v480b20 to v501. With this features, Room System, like a desk (DX) device, is now able to be added to a user as a personal device. Because Workspaces can Admin Guides. Handset option under the Build DECT Network feature is currently For more information, see Configure and Manage Your Webex Calling Devices. Multiplatform phones, analog telephone adapters Control Hub. Admin portal to set up and configure auto attendants for your locations. Provisioning Services, Devices, and Users in Control Hub, Cross-Launch to Detailed Configuration in Calling Admin Portal New EU customers This allows customers to manage their encryption For more phone numbers you can assign to users. Singlewire/Informacast integration with Webex Calling. users who have Webex App 42.9 and later on their mobile phone can use the Webex App to manage an in-progress Webex Go call. Full Screen Experience for Administering Users. It supports You can also view media quality data for all calls made Partners can now enable call recording for their customers' incoming and outgoing calls as well as voice messages. This feature allows the addition of the connected MPP accessory devices to an inventory item within the Devices page on Control Prevention Lifeline. For more information, see Get Started for Administrators. Provides a time-saving benefit to administrators by showing only desired calls. This firmware release contains bug fixes, which are documented in the 6800 release notes, 7800 release notes, and 8800 release notes. Official support for Oracle, Ribbon, and Audio codes in Control Hub should contact their Cisco Account Manager for approval. For more information, see: Webex Calling Analytics in Control Hub. Virtual extensions allow organizations to include non-Webex Calling locations in their dial plan. For more details, see Enable Business Texting, Webex App | Send a text message and Webex App | Text messages. You can now select additional languages for audio announcements and voice prompts. right in Control Hub. time when they enable call recording. For more information, see Auto-Provisioning of Webex App Devices in Unified CM for Calling in Dedicated Instance. Included in the Cisco Webex Calling offer. Disconnect a locations phone lines and play a detailed announcement for callers In addition to having a certified PSTN provider for Australia and New Zealand, the CCP program has been expanded further to message or a live announcement. For more contacts. When the setting is disabled, Opus codec support for Webex Calling calls between Multiplatform IP Phones (MPP), Cisco Webex Teams, and room devices. Control Hub. For more information, see: Manage Application Services for a Webex Calling User in Control Hub. and hoteling for hosts. Trigger auto firmware migration of enterprise phones. This feature allows the Control Hub administrator to assign shared line appearances to the end user's Webex App, to provide the following capabilities: Support a fixed number of assignable lines in the Webex App. Existing Trunks are set either to enabled or disabled state, as per current system-level setting, to avoid any change in behavior This article is for network administrators, particularly firewall and proxy security administrators who use Webex Calling services within their organization. Previously this capability was behind an optional toggle. The new firmware for the Cisco 840/860 Wifi phones contains these features: For more information, see Cisco 840 or 860 devices Firmware Maintenance for details. Cisco MPP 6825 Ruggedized DECT Handset - The 6825 Ruggedized Handset is rated for IP65 Deployments. This feature enables Webex Calling customers to create and manage a voicemail and fax inbox that can be shared by multiple (ECBN) within Control Hub. of Local Gateway, Premises-based PSTN, and Trunks. Non-Latin characters now display correctly for incoming calls on the Cisco IP Phone Multiplatform Phones and devices. Call pickup allows one person to answer someone else's phone call. can assign location administrators to manage all location features, including numbers and services. this to communicate with RedSky, an E911 provider, to determine the users location when the app detects any network change. Communication and collaboration go hand in hand. For more information, see Emergency Callback Number in Cisco Webex Control Hub. dashboard allows you to export daily, weekly, monthly, or custom reports of your App, Dialing behavior, number presentation and include: Cisco Webex cloud Onboarding - all 6800/7800/8800 series, Webex Serviceability requests (Reboot and Report Problem) - all Basic user licenses purchased on Flex 2.0 subscriptions remain Basic. This service is available for all regions. Callback is an option that is available to customers Take a moment to familiarize yourself with what's new in language and regional voicemail transcripts, and fax messages. Webex Directory SearchMPP devices search the Cloud directory that contains all Webex Contacts. Certificate based trunks can now be onboarded to Webex Calling. When you add users in bulk using a CSV file, you can now include locations in that file. extended to all devices or applications where the line is present. virtual extensions to users that arent on their organizations, suppliers, or business partners network. Click to select a device from the list and the full screen view for the associated device displays. Telephony functions like hold, conference, and transfer are disabled while in meeting. The Orders tab and the Skype for Business option for locations are no longer supported by Webex Calling. Cisco MPP Firmware Upgrade - Release 12.0.1. As part of the in-call experience settings for the Webex App (for Webex Calling), the Control Hub administrator can disable sharing for Webex App users in a Migrations, Manage PSTN for Webex Room devices. the Webex Setup Assist service. For more information, successful onboarding. Send an email to [email protected] requesting for CUP contact export. Executives and Assistants can use the Exec-Assistant feature on Webex App to view the call history and identify, Call settings can be configured for each line, for example each *Updated desk phone dates. We now support RedSky integration for Webex Calling, a feature that replaces a customer's use of the cloud PSTN provider or Cisco Webex Control Hub. involving desk phones and soft clients both desktop and mobile. For more information, see Enable Call Recording for an Organization. portal password and number assignment in Control Hub under the settings for each Location. Languages included in this enhancement are: This feature allows users to make, receive, and move calls to or from any designated device. For more information, see Manage Call Queues in Cisco Webex Control Hub. This feature updates the default setting for the MPP line key LED pattern to align with the pattern used on Cisco Enterprise Data is available for Webex Calling calls Only the service providers supported in your location's country are displayed. A new dashboard will be available that provides visual representation of Webex Calling usage and quality, which is broke down by country. Eliminates the need to download the full list by the Webex App to determine the location of user both on-permise (enterprise wiremap) and off-premise. countries: Alert framework for Dedicated Instance in Control Hub. In addition, there are various calling options available based on deployment, and user's calling needs. desirable for shared line scenarios. numbers and quickly activating them through Control Hub at any time. With this feature update, Call Recording is now set to ON by default in the partner setting. If the DBS-210 is on 4.5.x or 4.6.x firmware, Portfolio, Enable call recording for an organization, Enable call recording for Webex Calling PSTN connection with Webex Calling. It's now just an option information about Webex Calling APIs, click here. The BroadSoft UC-One based Webex Calling App will End-of-Sale and End-of-Life on October 29th, 2022. For more information, please see the documentation here. Trigger auto firmware migration of enterprise phones. Webex Calling now has the ability to assign location-specific administrators of Webex Calling services. a manual, swivel-chair process. Migrate "My Contacts" from the Calling User Platform (CUP) to the Webex App. Voice message retention policy is applied to transcript, this implies that on deleting the voice message, the Mid call functions such as mute, 3-way calling, hold or resume are available from the built-in dialer interface. Webex Calling is now available in the French Overseas Territories, Certify VG420 ATA devices with Webex Calling. New EU customers Log into Webex using your NetID and password. the Webex Calling offer and is no longer accessible in either the Calling Admin Portal or Control Hub. Adding support for auto attendant API in the Webex for Developers Platform. This allows customers to do deeper analysis on their calling data from Webex Calling. features are being introduced for Webex Calling. be activated the same way you activate any other device. enabling DND from either the Webex App or the phone. When you add users in bulk using a CSV file, you can now include locations in that file. contacts may be from on-premises deployments, cloud-competitor contact systems, or Voicemails are now accessible through the voice portal and/or email to an email address (ideally a distribution list). This offers unlimited recordings. Three options for Webex Calling PSTN connectivity. Dedicated Instance alerts are presented and notified in Control Hub. For more information, see: Configure Calling Permissions for a Webex Calling User in Control Hub. the ability to support "Nomadic E911 with Dynamic Location Support in Webex Calling". message and the voicemail is attached as a .wav file. The CSV export and import feature is optimized to support updating individual fields for users across a location or organization. Any location can be deleted except the default location (usually the first location you created). Calling Features in Webex - Cisco Calling in Webex Evolve the calling experience from hearing to seeing and doing Calling in Webex enables continuous collaboration from a simple call. This feature updates the default setting for the MPP line key LED pattern to align with the pattern used on Cisco Enterprise When the MyE911 app is unable to automatically determine changes back to available when your call ends. Feature Access Code (FAC) cleanup and documentation. By default noise reduction is Off, but the user has the For more information, see: Configure and Manage Your Webex Calling Users. contact(contact service) database. using the organization policies. For more information, visit Configure and Modify Device Settings. And we support the following branch office-only countries: Hong Kong, South Korea, Taiwan, Turkey and Vietnam. We've updated the following Help articles: Prepare Your Environment for Webex Calling, Configure Webex Calling for Your Organization, Configure and Manage Your Webex Calling Users. This migration facilitates to import and define Voice Message settings in order to meet the organization's compliance needs. For details, see Where is Webex available?. This improvement is for customer in the Asia-Pacific region only, including Japan, China, and Hong Kong. Certificate based trunks can now be onboarded to Webex Calling. This feature allows the creation, deletion, and editing of Paging presentation of their identity to the caller. have the option to request a migration to the new data center pair in the EU. This calls under this graph. Adding support to integrate automated provisioning of location-based Webex Calling Paging Groups. These dates have shifted by one week. For more information, see Delete a Location from Cisco Webex Control Hub. #CiscoPartners - Learn about the Webex Calling integration for Microsoft Teams - both the calling and meetings integrations including a demo of each - covering all components of the solution . when their estimated call wait time exceeds a certain threshold. For details on the updates, see Enabling Webex Directory and Unified Call History on MPP Phone. Adds the following feature support to Poly devices, which are already certified for Webex Calling: Enhanced feature support for Yealink devices. option, your media stays in the Cisco Webex cloud, for improved latency and savings With this feature, enterprise users can now see the extension, if assigned, for all calling users in the system. When enabled, the From and PAI headers are treated independently and Configure Emergency Call Notifications in Control Hub. to quality and an enhanced administrator experience. alerting options for the executive assistant service. For more information, see Implement CUBE High Availability as Local Gateway. Removal of access to users and workspaces in the Calling Admin Portal. Ad hoc Conferencing (3-Way Calling) Enhancements. When you're on an active call, your presence status changes to 'On Call'. Support for shared line appearance on Webex App. You can enable the Webex Calling mobile, desktop, and tablet applications for a specific user. The Webex Calling app is now available on iOS and Android tablets and Chromebook devices that support Android apps. is removed. are auto that is created in Unified CM. aid in speedy resolution. Add your Cohosts, or "Panelists", by email address in the Attendees field. The new Calling Media Quality dashboard in Control Hub makes it easy to manage Webex Calling call quality across your organization. Yes, your office can have it all. And we support the following branch office-only countries: Hong Kong, South Korea, Taiwan, Turkey and Vietnam. Expands the presence of Webex Calling in the following countries and regions: For more information, visit Where is Webex available?. filter and find specific calls in the table view. This In order to enable Webex Calling service for these countries, it is required that Webex Calling supports location-based routing based on user's geographic network. A new firmware server is added to the Webex Calling infrastructure to provide firmware downloads to devices. Office features are now supported through Single Number Reach (Office Anywhere). When you activate a device in Control Hub, users Administrators can now assign Webex Calling and phone numbers to room aid in speedy resolution. Cisco PSTN with Webex Calling is now available in the following countries. If youre on a phone call you can easily elevate it into a full-featured meeting to take advantage of AI transcriptions, real-time translations, notes and action items, and recordings. Virtual Profiles enables Webex Calling administrators to create profiles without requiring a license and user ID or email address. handset, until the fix is deployed. Cisco experts assist partners and customer administrators in the migration and implementation of Webex Calling services through To edit the time zone for a location service, go to the General Settings area of the specific feature you would like to update the time zone for and edit and save there. Cisco MPP 6823 Lightweight DECT Handset - The 6823 is a lighter weight, lower cost handset with the following differences Integrated audio for Webex Calling Dedicated Instance. The message is broadcast to the MPPs associated with the defined message. Webex Calling user. templates that are based on Webex Calling settings, and certify the device. detailed views of this data by location, IP address, media type, connection type, This configuration is independent of the configurable CLID, which will continue to be used for number presentation and call screening. Call park is when someone places a call on hold on an extension. You can enable the Webex Calling mobile, desktop, and tablet applications for a specific user. When user enables DND on the phone, the state is integrated with user's Administrators can assign For more information about This feature is available in all regions. even the Webex Calling MT deployments. firmware upgrade, no new calling features are being introduced for Webex Calling. We updated the Webex Calling app download experience. handset, until the fix is deployed. and update data into the Webex Calling platform. activity. Limited Availability - Support for Poly Devices on Webex Calling (Cisco Managed Configuration. would be available in the Control Hub under Webex Calling. information about Webex Calling APIs, click here. Enhanced Cisco Webex cloud experience for Cisco MPP devices on Webex Calling and Webex for BroadWorks in Control Hub. Unified Communications Manager and Cisco Unity Connection with the Webex Calling Dedicated Instance Directory Service. Support for shared line appearance on Webex App. Its headquarters are in San Jose, California. PSTN charges. We've added Call Recording APIs to the Webex for Developers platform. devices which are configured in Webex. This feature is available for all regions. It also allows third parties to enhance their Webex Calling analytics and reporting integrations. Webex Calling external dialing is changing to ensure consistent behavior for call routing, For more users are able to send the call directly to voicemail. 860. This feature will record everything in your session, including audio, video, and the information shared during your meeting. As a Webex Calling for VARs customer, you can now choose between the following calling settings: Cloud Connected PSTNA cloud solution that doesn't require a significant investment in local hardware. These new APIs allow users to get a summary of all their voicemail messages Webex Calling administrators can use the new flow to set up the first location of Webex Calling. information, see Manage organization contacts in Control For more Cloud Connected Webex Calling PSTN partners (CCPP) will be able to leverage their Admin portal to set up and configure the receptionist client for your users. You can now view data for auto attendants set up in your organization, such as number of calls during and after business hours, It allows businesses to manage all their services and users in one place through the cloud, which eliminates the need for a physical phone system, and by that, reduces costs. For detailed information on the menu changes, see Announcements for Webex Calling Devices. portal. the Webex Setup Assist service. Location-based routing for toll bypass regulation compliance. Championing Growth with Data-Driven Decisions | Director of Engineering, U.S. Public Sector Collaboration at Cisco 6d Report this post Report Report . For more information, visit Spam or fraud call indication in Webex for Webex Calling, Configure Layouts for Cisco MPP Devices in Control Share Settings that are enabled on the Calling Template. Webex Calling partner model consolidation. prior to ordering. Integrated audio allows you to join Webex Meetings using the call-in and call back For more details on the announcement, see Cisco MPP Firmware Upgrade - Release 11.3.7SR1. For more information, visit Configure and Modify Device Settings. A "Secret Key" field is now available in Control Hub to make Webex App compliant with RAY BAUM'S Act 2021 needs. Available in all regions. Provisioning API: Remaining user features. Call recordings captured by Dubber, our call recording partner, are now dual-stream instead of the current single-stream structure. This feature adds four new products to the Webex Calling offer: Cisco DECT DBS-110 Base - Delivers a best-in-class DECT offering for smaller deployments with up to 40 lines and 20 active At Webex, we understand that businesses need a cloud phone system with powerful enterprise-grade calling features and flexible options to deliver these features to users worldwide. Customer-Managed Devices - Additional capabilities and generic device support. phones. Currently the Webex platform supports the Activation Code to onboard MPP devices. Ability to set Codec Priority in Device Settings for Cisco MPP, ATA, and DECT devices. For more information, see Manage User Calling Data. If possible, numbers and extensions may be moved as well. device can use programmable softkey to bridge into a call from shared line appearance. The Cisco MPP Firmware 12.0.1 Release includes features to support Webex Meetings integration and the Webex Calling Survivability The places license now includes busy lamp monitoring, call forward for busy or unanswered calls, call hold/ resume, call transfer, the same PSTN connection. All Webex Calling user management can now be done in Control Hub. This feature allows a receptionist to monitor and manage incoming calls to a location. is available for all regions. You can complete that configuration the First Time Setup Wizard or add a location. The calling user portal for Webex Calling will have several content updates to make the Webex Calling features more understandable for access in the Cisco Commerce Workspace (CCW). partners and customers dont want to be provisioned by default in EUN and wish to and adding a Generic device profile. You can download either app from settings.webex.com. In addition to having a certified PSTN provider for Australia and New Zealand, the CCP program has been expanded further to Cisco MPP Firmware Upgrade - Release 11.3.7SR1. If the partner would like to change the default and continue to have brand-new customers provisioned in the US Data Center, a request needs to be made to the Partner Help Desk. by the Webex App to determine the location of user both on-permise (enterprise wiremap) and off-premise. On the public help topics/articles regarding the Microsoft Teams app integration, it doesn't mention if basic telephone features such as hold/park calls, transfers, or conference calls work or how they work if it's possible. Transcription of received voicemails is available for Webex Calling users. see Do Not Disturb Sync (DND) between Webex App and desk phone. sites to privately peer in to their Dedicated Instance. For more information, see Manage Auto Attendants in Cisco Webex Control Hub. Additional Device Settings enhancements for Webex Calling MPP phones, ATAs, and Cisco DECT, enabling an improved administration configuration solution. Start improving your call experience today. This feature provides flexibility for an administrator to configure the call queue for the agent to service calls or an agent longer have to go to the Calling Admin portal to set up and configure user intercept. For more For more information, see Add your customer managed device. In addition to being able to retrieve Business texting for Webex Calling is a secure and compliant way to send person-to-person text messages to customers, partners, and suppliers. We've updated the following Help article: The Basic Station adds a new user license type to Webex Calling that enables limited calling-only capabilities to a user while for your Cisco phones and ATAs. Expands the presence of Webex Calling to support China as a branch office. , , , * 68. User Sync from Control Hub to Dedicated Instance (South-bound sync), Support for Cloud-based LDAP integration (Azure) for Control Hub, Users who are synced from on-prem AD to Control Hub through Directory Sync or from Cloud LDAP, can be synced to Dedicated CScan is a tool that can be used to check the status of location ports and bandwidth. there were some cases where the extension didnt appear. You can complete calling permission configuration in Control Hub under the settings Cisco PSTN with Webex Calling is now available in the United Kingdom. Webex Directory Search Webex Unified Call History for Webex Calling. Administrators can intercept incoming or outgoing calls for a location in Control Hub. Cisco devices can be assigned Webex Calling services from Control Hub. Learn More Calling Call from any device. desirable for shared line scenarios. Only the service providers supported in your location's country are displayed. to the Calling Admin portal to set up and configure hunt groups for your locations. Multiplatform phones, analog telephone adapters this to communicate with RedSky, an E911 provider, to determine the users location when the app detects any network change. Here at Cisco we've added a lot of exciting new features in Webex Calling. in Control Hub under the settings for each user. Business texting for Webex Calling is a secure and compliant way to send person-to-person text messages to customers, partners, and suppliers. You can complete that configuration right For more information about Webex Calling APIs, click here. devices, Manage organization contacts in Control When you activate a device in Control Hub, users portal. Horizon Mobility provides email and SMS notifications Personal mode for room or desk devices is now supported for Webex Calling. This feature will automatically call you into a meeting - no meeting numbers or IDs required. For details on this change, Dialing behavior, number presentation and location where the number belongs. the familiar experience that they're used to, without switching between applications. For more information, see Allow a User to See the Line Status on Someone Else's Phone. For more information, see the Calling section of Analytics for Your Cloud We are retiring the legacy Webex Calling App that is formerly known as BroadSoft UC-One. T including midcall Webex Calling features like hold or resume, transfer, and conference. You no longer have to go to the Calling (OTT). You are now able For more information, visit Enhanced 988 National Suicide Prevention Lifeline locations, Configure Trunks, Route Groups, and Dial provides enterprises with a strategic cloud-based service with unlimited scale to meet regulatory compliance with actionable labels, and line key LED pattern. It also enables OTT access to this tool through Control Hub. to the end user. see Specify caller ID options for users and workspaces. Its available as an add-on to Webex Calling customers in the United States and United Kingdom. We want to make sure that you know about the major updates made available in Webex Calling. Horizon Mobility provides email and SMS notifications For more information, see Enable Webex Calling for India location. For more information, see End-of-Sale and End-of-Life Announcement for the BroadSoft UC-One based Webex Calling App. The from address for the notification emails that is received from the Webex Calling platform is changed to [email protected] and with the name Webex. For more information see: Configure Cisco Webex Calling for Your Organization and Set Up Your Webex Calling Features. The voicemail group can be utilized for several applications such as call queue or hunt group overflow, an option on the auto sites and have a common dial plan (hybrid option). first phase provides administrators with the ability to define model-specific button This feature will allow a Webex Calling user to dial and connect to a Singlewire/Informacast server to play a pre-recorded For more information, enabled where audio-only conference calls previously existed for video-enabled devices. For more information, see Emergency Callback Number in Cisco Webex Control Hub. users. 4.4 (6,641 reviews) Features . phones. For more information, see Call Queue section of Analytics for Your Cloud Collaboration Portfolio and the Webex Calling section of Reports for Your Cloud Collaboration Portfolio for details. issues before users complain. Administrators no longer have to go to the Calling Admin Portal to set up and configure Office This behavior is consistent with other types of call forwarding. The DBS-110 base firmware is planned to be updated during a separate maintenance Multinational Webex Calling customers are now able to use CCP providers in home and remote regions; improving media quality quality of all calls under this graph. Configure Call Forwarding for Webex Calling Users, Voicemail Settings for Webex Calling Users, Specify Caller ID Options for Webex Calling Users. Configure autoassign template available in Control Hub to automatically assign licenses to new Webex Calling users. to the Calling Admin portal to set up and configure hunt groups for your locations. offering more functionality than a Place. users. devices, giving users in a place the ability to make and receive phone calls from these devices. analog calling with basic call control features and fax devices, including T.38 support. A new dashboard is available that provides visual representation of Webex Calling usage for users. You're no longer required to add an extension when adding a number to a user or room device in a place. You can assign licenses to users who are added manually, through CSV, or through You can now select additional languages for audio announcements and voice prompts. For details on this change, Dialing behavior, number presentation and Users on the MPP number of calls routed to auto attendants, busiest time of the day, and more. Top-level KPIs for total calls, answered calls, calls in your busiest The administrators can now block these calls Share settings can be enabled as part of the Enable or dable screen sharing for calling in Webex App. This hides the CLID of the agent. Here is a collection of call queue features: Allow agents to join or unjoin a specific Call Queue. Business texting in the E911 settings tracks organization-wide progress in configuring E911. This capability improves the time that is taken to resolve cases. The steps for assigning a toll-free number are just like assigning any other phone number. For more information, visit Integrated Audio configuration for Webex Calling for VAR). via export and use an external program to filter the calls. Host or join secure HD meetings on any device, anywhere, and keep your data and privacy protected. Access to the Call Queue and Agent Stats reports are now accessible through a link in Control Hub. Organizations can also provision Webex Callings first location (also known as headquarter location) in India. The Call Controls section in Webex for Developers will have new APIs to manage Call Pickup, Mute Transfer and Transfer DTMF. maintains users feature settings and assigned device/clients. Mobility provides an E911 solution for Webex Calling that lets you take advantage of user mobility instead of traditional Add to my plan Call Me add-on Choose between Domestic or International. issues before users complain. Portfolio. latency and improving media quality. IP65 rating means dust partners and customers dont want to be provisioned by default in EUN and wish to For additional information, visit Connect Customer Private Network to Webex Calling. features without incurring PSTN charges. Integrate Cisco 840/860 Wireless Handsets with Webex Calling. Webex Calling Media Pop data center in Singapore is a new calling data center that offers edge services, media services, and calls under this graph. are introduced on MPP: Ability to join Webex Meeting via MPP by clicking on meeting join button. and resume recordings. 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