Added Agent Desktop User Guide localization support for 12 new languages. Design Cloud calling made easy Keep colleagues and customers close with a complete cloud phone system built to make and receive business calls on any device. Click Close. Learn more about how Cisco is using Inclusive Language. Cisco Webex Meetings is a Windows program that connects you and a group of people using your PCs. The Agent Desktop has undergone a user experience refresh. Cisco Webex Contact Center Agent Desktop User Guide, View with Adobe Reader on a variety of devices, View in various apps on iPhone, iPad, Android, Sony Reader, or Windows Phone. Cisco Webex Contact Center Agent Desktop User Guide Updated: October 21, 2022 Chapter: Working with Agent Desktop Chapter Contents Sign In to the Agent Desktop Install the Desktop Application Change the Availability State Respond to the Inactivity Timeout Apply a Wrap-Up Reason Remove Terminated Interaction Resolve Desktop Issues Screen Pop Worked . Go to your Webex site (Example: sitename.webex.com). Easily manage it with user-friendly tools like a drag-and-drop workflow builder. For example: See the Agent Desktop User Guide. (Windows 8.1 pro + Webex Meetings Client Version 41.5.5.12 and 41.5.6.9) As soon as I select "sign out" the application closes and (after 1 or 2 seconds) the log-on screen of the Webex-Meetings-Client is shown. Agent Desktop. Added information about the maximum number of characters for CAD variable value. Webex can also be used to call and message work colleagues, so youre all on the same page regarding team objectives. The free version lets you host meetings up to 50 minutes long and for up to 100 people. Designed to connect hybrid teams. Click the Cisco Webex Scheduler tile to install. The WebEx Desktop App is not a requirement. Webex Contact Center Desktop brings your business the flexibility, and agility of cloud with the security and global scalability you have come to expect from Cisco. Graphics & Design . The Agent Desktop has undergone a user experience refresh. The Task List pane has the following updates: The request flashes for a few seconds before changing your state to RONA. Enter your Mac OS Username and Password when prompted. Note: Beginning WBS39.10, the install packages for the Productivity Tools and desktop app are being separated. Yes. General features: Join and present from any meeting, event, or training session directly from your iPhone, iPad, or Apple Watch Hands-free voice commands with Siri One-tap joining directly from your calendar Schedule meetings directly from your app Customizable platform Deploy quickly with our out-of-the-box ready contact center. Sign In Need help signing in? The Office store add-ins page opens. Refresh the List option in the Transfer Request and Consult Request dialog boxes. Audience This guide is intended for Webex Contact Center agents who use the Agent Desktop . Webex CC Desktop. Added information about the error messages when an outdial call fails. Click Continue at the Introduction screen. for hosting a WebEx recording online . Capture images and videos for free with Debut Video Capture Software, If you need a tool to make calls online, Skypes certainly a genuine option with lots to offer a certain kind of user, Spotifys tagline is Music for Everyone and it'd be hard-pressed to disagree. Note: Cisco Webex Meetings Desktop app supports all four types of Webex sessions so you can skip manually installing Webex Events, Webex Training or Webex Support. Mac OS. If youre concerned about security, your meetings can be password-protected. Added information about the desktop layout assigned to your team. Skip to content +1-888-469-3239 Sign Up, It's Free Contact Sales Products Pricing Devices Solutions Resources Download Join a Meeting Support Sign In . upload the WebEx recording . For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. The tools will add a quick meeting button and schedule meeting button to Microsoft Office applications, including Outlook. reset the cc desktop app: make sure it's in the foreground, then press: Win: Ctrl + Alt + R Mac: Cmd + Opt + R if that fails, try to repair - 13209797. . Anti-Spyware. Webex App as Client Used Figma and Canva in order to make thumbnails and posts on different outlets of social media accounts. See why 95% of the Fortune 500 trusts Webex as their collaboration solution. Changed View Transcript link to View email message link. These package can be downloaded automatically or manually, or it can be mass deployed by your site administrator. 08-15-2022 On your first login, you may be prompted to install the WebEx Desktop App. A free video meeting software. You can start or schedule a meeting from the Webex dashboard, which includes options to tweak your devices audio and video settings. I feel like there might be a "virtual . Cisco Webex Experience Management The following Experience Management widgets are displayed on the desktop only if your administrator has configured the widgets for you. If you haven't downloaded the package yet, login to the https://webexuser.voip.bcit.ca/ as per the earlier instructions. Android. Cisco Webex Teams Download 2022 Cisco and/or its affiliates. BST provides you with detailed defect information about your products Subsequent plans go up in price and allow more people to host video calls, increase meeting length to a maximum of 24 hours, and incorporate advanced collaboration features like mp4 recordings. Webex Meetings Desktop App and Productivity Tools Installation Matrix WBS39.10 The Webex Meetings desktop app and Productivity Tools have two separate packages for WBS39.10 and later versions. To view Webex Contact Center developer documentation and API references, see https://developer.webex-cx.com/documentation/getting-started. - edited Choose "I accept the terms in the license agreement" and click next, then install 3. Install 1. Cisco Bug Search Tool (BST) is a web-based tool that acts as a gateway to the Cisco bug tracking system that maintains a comprehensive list of Added information about the Engaged label. Added information about transferring a call through a dial number to an entry point. Open Outlook on your desktop. Experience why Webex Meetings is the most trusted video conferencing solution today. Activate Webex Calling 2. . Note that the add-in is now installed in Outlook. Enhance engagement with a lifelike video experience, which rapidly builds relationships and trust, just like you would in person. Download; Support; Contact Sales +1 . The Auxiliary Information pane has customizable widgets. The documentation set for this product strives to use bias-free language. In the Thin-client Plugin column of that row, select Windows 32-bit or Windows 64-bit as appropriate. Download Webex for Windows, macOS, iOS, and Android. Browse by tag. To access your personal room, go to:https://kiewitcorp.webex.com, To access your WebEx account, enter your WebEx username and WebEx password. Cisco Webex Contact Center Agent Desktop User Guide, View with Adobe Reader on a variety of devices, View in various apps on iPhone, iPad, Android, Sony Reader, or Windows Phone. Install the Webex Meetings client on the HVD Clone the image You're done with the data center now. For more information, see Sign In to the Agent Desktop . Added information about the background illustrations on the task page. Desktop Apps. You mean this, correct?https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/webexcc/desktop_20/webexcc_b_20-desktop-user-guide/webexcc_b_30-cisco-webex-contact-center-agent_chapter_0110.html#reference_062C0C576F622355B94B6622254A64AC, 08-14-2022 In a browser, navigate to the Webex VDI download page. All rights reserved. Learn more about how Cisco is using Inclusive Language. Added information about the Notes feature. This guide describes how to use Webex Contact Center To discover and browse secure, validated enterprise-class apps, products, solutions and services, visit Cisco Marketplace. Webex Meetings comes from Cisco, a company known for its business management software. Enable WebEx add-on in Outlook The WebEx add-on is installed but it may have to be enabled in Outlook before you're able to use it. Added information about the connecting popover for an incoming request. Cisco Webex | Download Take Webex with you on any device. Added information about the feedback feature. 2022 Cisco and/or its affiliates. Added information about initiating a consult call to a dial number mapped to an entry point. Added toaster and desktop notifications details. Updated title and logo details in smaller viewing area. Removed information about entry point not displayed. Added information about WhatsApp Channel. . The title and logo on the desktop can be customized. After that, they will be able to access meetings from the desktop app. In the window that appears, click next, 2. Most recent changes appear at the top. Changed Outbound icon name to Outdial icon. Always zero. Create new Team 2 Part 3: Admin Portal User Configuration 1. if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https: . The free version isnt time-limited, and itll give you a decent taste of the services on offer. Updated information about the E.164 number format and international dialing code details. There are two key reasons for this change: Its secure, accessible, and encourages collaboration. Go to https://web.webex.com/ for Webex App for Web. Respond to Facebook Messenger Conversation. Added information about reordering the tabs in the Auxiliary Information pane. This guide will walk you through installing the Desktop App and the companion guide, Webex Removal Tool, will guide you through the removal process. Is desktop a full-on Webex install on my computer? Go to File>Options. 06:05 AM, Does the Queue Stats Historical show you any information as well? Will WebEx CC desktop able to display real time queue stat such as how long each customer has been waiting in the queue. Easy to navigate. Cisco Webex is the leading enterprise solution for video conferencing, webinars, and screen sharing. Make quality video calls using your PC. WebEx CC desktop nliu. While you do not have to install the desktop application in order to join a Webex session, ITS recommends that Hosts install and use this application to have access to the . Outlook add ins will look like the photo below. Added information about the variables displayed on the voice call popover and Interaction Control pane. Updated tooltip details on the horizontal header. Will WebEx CC desktop able to display real time queue stat such as how long each customer has been waiting in the queue. Added information about the banner message. Added the third bullet point at the end of the topic. Webex from Cisco easily rivals other video conference call software due to its optional extras that offer further customization. Added New Digital Channels: Facebook Messenger, WebChat, Email, and SMS. Make an outdial call when in the Available state. Name: Webex. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Removed the Cancel button in the contact card in Callback requests. Drivers. If prompted, close Outlook. Help agents better engage customers with a modular agent desktop that provides customer interaction history, external resources, built-in collaboration tools, and more. Quit and restart Outlook. 1 Go to https://www.webex.com/downloads.html to get Windows, Mac, iPhone, iPad, and Android. HTTP download also available at fast speeds. Added information about remembering the profile settings updates. 1. The documentation set for this product strives to use bias-free language. FreeWare. Read the Important Information screen and click Continue. Displays the unread chat and social chat messages. For Unicon eLux and HP ThinPro, you have a little extra work. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Create new Site 3. Microsoft Windows. The Best Android Games Currently Available, The Best iPhone Games Currently Available, The Best Flash Games to Play in Your Favorite Browser, The possibility of hosting over 200 participants in a meeting, Free account meetings limited to 50 minutes. Select the Tools tab. All plans let you join a meeting up to 15 minutes early. This isNOTyour Kiewit email address. The more you can automate routine tasks, the more successful agents are at serving your customers. When complete, you should see this Summary screen. Choose I accept the terms in the license agreement and click next, then install, 3. Indicates an argument for which you must supply values. To provide comments about this document, send an email message to the following address: [email protected]. Added minimum width and height details for the Keyboard Shortcuts List dialog box. Manage settings for existing user Part 4: Access to the Agent Desktop 1. Skip to content. All rights reserved. Added information about prolonged inactivity timeout. Webex App | Installation and automatic upgrade As an administrator, you can install Webex App using the MSI file on Windows or the DMG file on Mac. Text as it appears in code or information that the system displays. This guide describes how to use Webex Contact Center Agent Desktop . Download. With the WebEx recorders you can record everything that happens in a WebEx session; audio, video, chat conversations, notes, etc. This guide documents the comprehensive new look of the Agent Desktop along with release-specific features. If prompted, close Outlook. Removed the background illustrations on the landing page. Advertisement. Install the plugin on the local Windows PC Sign in to the Windows PC that will be used to access the Cloud PC. https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwc36931. Next, it will prompt you to sign in with the Webex account email. To find warranty information for a specific product or product family, access Cisco Warranty Finder. Added information about Windows 11 support. Added information about unresponsive customer interaction. With Meetings, you can hold video conference calls and engage in collaboration, even when it's impossible to meet in person. Surface Studio vs iMac - Which Should You Pick? It also includes various conference call features, like screen sharing, breakout sessions, and interactive emoticons. This guide uses the following conventions. WebEx Record and Playback. Download and install the Meetings desktop app The Meetings desktop app automatically downloads after starting or joining a Webex meeting from a Webex site or email invitation. With Meetings, you can hold video conference calls and engage in collaboration, even when its impossible to meet in person. At the top of the list is Cisco Webex Meetings Desktop App. Added information about secure variables. Please enable JavaScript to view this website. Added Cisco Webex Experience Management and IVR widgets. Boldface font indicates commands (such as user entries), keys, buttons, folder names, and submenu names. For example: Do not use the numerical naming convention. UNIX. Keeping agents productive requires efficient processes and intuitive desktop tools. In the search add-ins dialog box, type Webex. Its available for free or as part of a paid subscription plan. By desktop I mean the version where you have the menu bar in upper left of screen. webexcc_b_30-cisco-webex-contact-center-agent_chapter_01.html#task_B2C692221907FD2AC2E8D33282FC6865__cmd_rnj_dz2_vsb. Create new MultiMedia Profile 2. Customize the desktop layout using the Drag-and-Drop and Resize features. Open an untitled appointment request in Outlook and note that the Add Webex Meeting tool . Download Videohive - Webex Video Conference UI Pack 42143120 or any other file from Graphics category. Updated the note. Locate the "Productivity Tools" section and click Download. Webex App that is integrated with Webex Calling (PC Audio) If you are using a calling device, enter the calling extension that is configured by your administrator in the Station Credentials dialog box ( Station Credentials > Extension) when you sign in. 1. As remote working becomes more common, people and businesses are seeking the best all-in-one collaboration packages. Each meeting can also sync across different devices (iOS, Android, Windows), so collaboration can happen anywhere. Synchronize Webex Contact Center Users 2. iOS. and software. Zoom, Microsoft Teams, and GoToMeeting are all popular choices, but Cisco's Webex software offers even more than just meeting options. can someone help me understand "desktop" version versus the word "App". From the proven industry leader in web and video conferencing, rely on secure, scalable WebEx . Open Computer Configuration/Policies/Windows Settings/Security Settings/Local Policies/Security Options User Account Control: Switch to the secure desktop when prompting for elevation: Disabled S.Sengupta, Windows Insider MVP Marked as answer by arnavsharma Monday, December 5, 2016 2:44 AM Friday, November 25, 2016 12:53 AM 0 Sign in to vote Hi, This table lists the changes that are made to this guide. Click on the Download button below Cisco Webex Meetings Desktop app. To obtain general networking, training, and certification titles, visit Cisco Press. Next, it will prompt you to sign in with the Webex account email. Find answers to your questions by entering keywords or phrases in the Search bar above. Click the Support Center link at the top of the page, or go to Downloads on the left hand side, then click the link to download the correct software for your operating system. You can include command line parameters with the MSI file on Windows to improve user experience. To submit a service request, visit Cisco Support. Digital Trends helps readers keep tabs on the fast-paced world of tech with all the latest news, fun product reviews, insightful editorials, and one-of-a-kind sneak peeks. Once install is complete, click Finish 4. Download. If you invite someone to a meeting, theyll receive an email with a link. Once install is complete, click Finish, 4. The User Profile icon displays the following details: Multiple agents can edit and save CAD variables with real-time updates. For Webex App for Windows, you must have Windows 10 or later. The Queue Stats Historical show the correct information but not the real time. Use these resources to familiarize yourself with the community: Customers Also Viewed These Support Documents, https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/webexcc/desktop_20/webexcc_b_20-desktop-user-guide/webexcc_b_30-cisco-webex-contact-center-agent_chapter_0110.html#reference_062C0C576F622355B94B6622254A64AC, https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwc36931. Make an outdial call from Agent Interaction History. comments. To view the list of Webex Contact Center documentation, see https://www.cisco.com/c/en/us/support/customer-collaboration/webex-contact-center/series.html. Apps. Add Cisco Webex Windows line-of-business app to Microsoft Intune. Yes, your office can have it all. We appreciate your Updated the maximum record details in the Contact History tab. Learn More Calling Call from any device. The following details are populated from the Cisco Webex.msi installer by Intune. Click Select. Operating System. Please enable JavaScript to view this website. For example: For example: A skill group is a collection of agents who share similar skills. Beginner Options. Added localization support for two new languages - English (UK) and Portuguese (Portugal). The desktop has a comprehensive new look as part of the user experience refresh. Click Download to install. Make connecting simple for smoother meetings so users can invite others to easily join with their own video system. Built to spark creativity and power productivity. And does the real time version show 0 for everything, or only just calls in queue?Is it possible you're running into this defect as well; it says for Calls Handled but is for your same report I believe? 12:35 PM Thin client work For Microsoft Windows and Ubuntu thin clients, deploy the app package (msi or pkg) on the thin client, deploy the Webex Meetings virtual app, and you're done. Changed the label name from Dial Number to Phone Number. Click Install to start the installation of the package. It's available for free or as part of a paid subscription plan. Then choose the kiewitcorp.webex URL, then have them enter their password, 5. Select Downloads in the Menu bar. All rights reserved. Make an Outdial Call from Agent Interaction History. Added information about the maximum limit for concurrent calls in the contact center, and the reason codes that are displayed. 151.66 MB. This guide is intended for Webex Contact Center agents who use the Agent Desktop. Web conferencing, online meeting, cloud calling and equipment. Added information about signing in with a country code. Students, faculty, and staff can install the Webex app on their computers. Or, is there a desktop version without a full install on my computer? Digital Trends may earn a commission when you buy through links on our site. Facebook, the only social network that you'll ever need, Probably one of the safest texting and chatting apps, A fast, hassle-free way to connect virtually. free. For example: IF (condition, true-value, false-value). Is there any password-management-Software installed that may interfere with the logon-process of the Webex-Meetings-Client? In the window that appears, click next 2. As with its Android version, the app has a simple interface that allows you to hold video conferences with. On the App package file window, click on upload icon and select the Webex.msi installer. Added Accept All Tasks and New Replies details. You can choose a 32-bit or 64-bit installation, check your system type to see which installation you must use: To get the business impact youre looking for with the technologies that matter, visit Cisco Services. Webex Meetings comes from Cisco, a company known for its business management software. Then choose the kiewitcorp.webex URL, then have them enter their password 5. Double-click the downloaded file and follow the on-screen prompts to complete the installation. Open Outlook to your inbox and click the Get Add-ins option on the ribbon. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Customer Experience Journey (CEJ) Displays all past survey responses from a customer in a chronological list. Create new Team 1 4. If you have a paid account, youll be able to choose recording functions, too. Firewalls. Enter the email address for your Webex account. On the left side-bar, click Downloads. Refer to the New webex sign-in users and the New webex guest users sections in the Webex Meetings desktop app installation matrix . If the person invited doesnt have Webex, theyll be prompted to download it from Cisco. Communications, Services, and Additional Information, Documentation Feedback, https://www.cisco.com/c/en/us/support/customer-collaboration/webex-contact-center/series.html, https://developer.webex-cx.com/documentation/getting-started, [email protected]. During a meeting, you can select various options from the control panel, such as screen and document sharing. in a WebEx session; audio . Mark as New; Bookmark; Subscribe; Mute; Subscribe to RSS Feed; Permalink; Print; Email to a Friend; Report Inappropriate Content 08-11-2022 04:31 PM. The Navigation bar has customizable icons. Copyright 2022 Designtechnica Corporation. Double-click the downloaded file to begin the installation process. This guide documents the comprehensive new look of the Agent Desktop along with release-specific features. All rights reserved. 3.6 on 12 votes. Click the installation file to install it. Click Next to start the Wizard. Added information about media type badges. If you are not prompted but want to install the plugin you can do so by visiting the Support Center. Launch "Cisco WebEx Meetings.pkg" by double-clicking it. Download and Login in the Webex Calling app for PC or Mac 3. Enable Outlook for Email and scheduling. New here? Added information about Web Callback (Callback) details. Open the WebEx Productivity Tools. Go to the app's settings. To receive timely, relevant information from Cisco, sign up at Cisco Profile Manager. For example: