And is for one person or multiple? My Reservation. As announced recently, AirAsia X will be converting all unused credits to travel vouchers in the coming months. Bus from Longueuil to Cabano. Guests may also receive a portion of AAXs profits in the coming years subject to the terms outlined in the Explanatory Statement. Or a travel credit that can also be used for AirAsia? You will receive the Travel Voucher via email and in the form of a unique number ("Redemption Code") linked to your airasia Rewards ("Account"). 3. This is the same as the original conditions of the Unlimited Pass, which could be used for multiple flights. I have three travel vouchers for over A$1000. We may not always be perfect but we strive to do all we can for our people and our guests. travel voucher airasia ?? Im still waiting on the reply from AirAsia, but it is Sunday, so maybe tomorrow. The AAX revival is now well underway as the world continues to reopen. AirAsia X (AAX), the medium to long-haul airline under Capital A, announced last month that it will be issuing travel vouchers to guests with outstanding credit as well as guests who didnt get to use the RM499 unlimited pass. They will be flying through Tullamarine though. Ive also asked about this, although I believe you can use the vouchers for a third party. Despite all these challenges, we want to assure our guests that AAX will honour our commitment to everyone with outstanding credit, as we return to the skies. For affected guests who wish to travel now but have not yet received their credits in their AirAsia account, you are urged to contact AAX by email at aaxrestructuring [@] airasia.com and provide your full name, AirAsia Rewards ID, Route and the unrefunded booking number. I have the same problem too can you please get back to us soon? The vouchers allow for business efficacy and at the same time, provide travel benefits to their guests. The credits were canceled July 10 and no vouchers issued. You will receive the Travel Voucher via email and in the form of a unique number ("Redemption Code") linked to your airasia Rewards ("Account"). Bus from Longueuil to Oxford. 1055 rue St-Laurent ouest. The airline has assured customers that Does the trip have to originate from KL? AirAsia Promo: 10% OFF Authentic Beauty Goodies. Your travel voucher is valid for five years from the date of issue and can be used to book future travel on AAX Malaysia (flight code D7) flights. Economy Traveller is your well-travelled friend, having flown hundreds of flights and hundreds of thousands of miles. I understand your frustration, but as I cant give you a definitive answer, Ive contacted AirAsia and hope to get a response ASAP, which Ill share here. What should I do if I have not receive my travel voucher? Air New Zealand: Auckland to New Plymouth, Singapore Airlines regional network set to grow, AirAsia Group: more flights and special fares, MYairline.my takes off with launch offer fares from klia2, AirAsia brings back Kuala Lumpur Kaohsiung, Transport operators increase GE15 travel options, New AirAsia route from Penang, new pilots, Fly direct to Yogyakarta with Malaysia Airlines, Catch the Ferry Hook of Holland to Harwich, Need a place to nap at the airport? Bus from Longueuil to Notre-Dame-du-Lac. travel voucher voucher voucher . The difference between a voucher and a credit account is that the voucher can be used once, whereas a credit account has a stated amount, which can be used for anything, including, in the case of AirAsia, food, rides or any other service they offer. There seems to be a big backlog. Get your RM50 Stimulus Voucher AAX will continue to prioritise processing all remaining compensation entitlements, including for bookings made by travel agents in the coming weeks. I have had a similar experience flying out of Australia. Book Now. Points 8 and 9 refer to this. They only have limited seats available for redemption on each flights and given that we are coming up to peak season, there may be none available. This is the same as when a traveller on any airline uses reward points to book flights, they pay the taxes. Categories; Blogs; Total Offers: 25. Travel Vouchers may be used to book Thai AirAsia X (airline code: XJ) flights only and will be valid for all seats on all flights, including during peak travel periods. P625. why they available only with D7 flight? Is this an AirAsia X travel voucher? Now we are back repainting the skies red and making sure everyone can fly again.. KLIA Food Garden gets a post-Covid revamp. The email also includes the steps necessary for using your AirAsia X (AAX) travel vouchers which have been credited into your airasia rewards account. Your travel voucher is valid for five years from the date of issue and can be used to book future travel on AAX Malaysia (flight code D7) flights. It added that the travel vouchers will represent the full value of the credits outstanding in the respective AirAsia Rewards member account, or due to them at the time of issuance. No, as long as it is booked under AirAsia X flights (Flight Code D7). The travel vouchers will represent the full value of the AAX credit (s) outstanding in your respective airasia rewards member account, or the amount due to guests with cancelled flights due to the pandemic. Please see their FAQ here: https://support.airasia.com/s/article/AirAsia-X-Travel-Voucher?language=en_GB But if you can give me a couple of days (since its the weekend), Ill check this with my friends at AirAsia and see if they can give an answer. We also have vouchers to use, but are waiting until the routes we want are available, so we do understand. What a rip-off and scam! This means you cant use it to book domestic AirAsia flights within Malaysia or other flights operated by other airlines under the group including AirAsia Thailand and AirAsia Indonesia. (except everything shut down before anyone could use them) The taxes still had to be paid. You do actually have 5 years validity on this voucher, so as more flight routes are brought back, you may see somewhere you want to travel. When is Melbourne coming on board, this is a joke, Paid for these so not like they are a free voucher, but they are useless and I cant use them. The Travel Voucher is only valid for flights operated by Us (AirAsia X Berhad flight code:D7) and cannot be used to redeem Fly-Thru flights or a combination of flights operated by any of our . SEPANG, 15 July 2022 - AirAsia X (AAX), the medium to long-haul affiliate airline of AirAsia Aviation Group today announced that it has successfully compensated over 270,000 cancelled bookings caused by the pandemic over the past two years including all RM499 Unlimited Pass holders, with a five-year travel voucher to the full value of the outstanding bookings. We are bringing back everyones favourite destinations and much more for everyone to enjoy. Packages. It added that they are in the process of adding new services to all of their popular destinations in the near future. I have been trying the same thing until now and I am still cant use the voucher to get the D7 flight weather from KL to Melbourne or Melbourne to KL!! Thats what the FAQ documents says Available Routes (from Kuala Lumpur). These are the questions and their responses: They could not be used on KUL-SYD Return in Dec-Jan 2023 flights as my son wants to travel. In addition to the travel vouchers received with full value, AirAsia said affected guests will also receive a one-off payment of 0.5% of their outstanding AAX flight booking (as per the amount due to Scheme Creditors on 30th June 2020). 2. The downtime in flying over the past two years has enabled us to review, reset and restart operations with a more robust platform for a sustainable and viable future. That would be from the Oz side. I think these travel vouchers can be booked for flights originating from Kuala Lumpur only. In addition to the travel vouchers received with full value, AirAsia said affected guests will also receive a one-off payment of 0.5% of their outstanding AAX flight booking (as per the amount due to Scheme Creditors on 30th June 2020). Learn how your comment data is processed. Youll need to contact them directly to check the status. But you do have 5 years to use your vouchers. No, only for AirAsia X flights (Flight Code D7). Hi again, Air Asia AirAsia X . We can't find a match yet, but you may be interested in one of these: Trouble making a Covid-cancelled flight claim? If you have a Fly-Thru connecting flight under a different flight code (AK, FD, QZ, Z2) this amount will also be included in your travel . That is about 80% of the total booking, and we are reaching out to the final groups of guests until everyone gets back what they are owed. I still had to pay for the remaining balance and when I filled up my Credit card details and clicked Purchase. Travel Vouchers will be provided to the full value of any outstanding XJ flight bookings, as stated in the passenger's Credit Account as at 31 August. The steps involved EV SSL. The travel voucher can be used to book any AAX flights (airline code D7) immediately and for future travel to a number of exciting international destinations currently on sale. This is really joke. This travel voucher is really an expensive joke. They convert my ticket from sub- tokyo with this voucher. Used different dates > No luck . We are now focused on coming out the other side of this tunnel stronger than ever. [ SOURCE ] All travel is self-funded unless otherwise noted in our reviews. Credits do expire, However they can be used for purchases in the shop, for food etc, though thats only useful if youre in Malaysia. AAX CEO Benyamin Ismail said: The past two years have been extremely challenging for the travel industry worldwide including AAX due to the prolonged ongoing effects of the pandemic and closure of international borders in our key markets. As of 15 July 2022, more than 270,000 guests have received their travel vouchers to the full amount of their cancelled bookings and Unlimited Pass, worth mor. AAX said the travel voucher will be sent together with its terms and conditions directly to the registered AirAsia Rewards account. Bus from Longueuil to Hampton. Once you receive the vouchers, you can use them to book any AAX Malaysia flight (flight code D7) as usual and select travel voucher as the mode of payment on the payment page. Book your next gateway with Voyages Bergeron for a pleasant and carefree stay. If thats still giving you the same message, it would be because theres a lot of competition to use the vouchers at the moment, since its high season for travel. Voyages Bergerons is an online travel agency. my fly ca use only code AK.so it mean that i cant use it until expire date cos it that fly code d7 not operate in my country .can anyone tell me how to do it .airasia operate only code ak im my country (cambodia). On the issue of refunds, AirAsia Aviation Group Limited (excludes AirAsia X) announced last month that it has settled 99% of cash refund requests and it aims to refund the remaining USD 14.66 million (RM63.9 million) or 0.8% to passengers in the coming months. This is ridiculous. I booked these for my children studying overseas and I was not a traveling member in those three vouchers!!! Batik Air releases GE15 extra flights schedule, Fly from Penang direct to Bali with AirAsia, You may use the travel voucher as outlined. AirAsia X vouchers are for credit you have with AirAsia X. The airlines say it will take 3 business days to process and guests without an AirAsia Rewards member must register a new account using the same email thats used to book the flight. Ha! The airline has recently sent an email to affected guests informing them that the travel vouchers will be issued within the next 3 months. Today's top Airasia E Gift Voucher & Coupon codes discount: 40% OFF on Kuala Lumpur Hotel. AirAsia X (code D7) is a different company from AirAsia (AK) although they are both part of the AirAsia Group. Ive had a reply from AirAsia and also a thank you for your suggestion about having marked dates, which theyll pass on to the relevant department. It gave a message as Invalid Vouchers. 3. It explained that if the voucher exceeds the value of your flight booking, the unused credit will be retained in your account for your future use. You must have had a booking you were unable to use before the Covid pandemic. Out of Australia, these are quite high. Given the enthusiasm for the opening of the Langkawi travel bubble, Malaysians are keen to travel, so claim your e-voucher while they last. Your should receive an email to your registered address, so make sure you keep this safe, as the voucher code is in the email. Book Now. Claiming your GST Refund as you leave Malaysia (TRS), Best economy seats on the refurbished Qantas A330-300, Claiming your GST refund as you leave Australia. airasia Promotions 2022 in Malaysia. Call Center Monday to Friday - 9am to 5pm. You will notice though that underneath the dates available, theres a little red triangle with an !, which says Flight is subject to obtaining government approval. Batteries. After the date, the unused credit will be converted to travel vouchers. At least if AirAsia comes up with marked dates on when I can use this voucher, thatd be really helpful. Kuala Lumpur, Airbnb a user experience in Europe / UK, Hotel Review: Royale Chenang Resort Langkawi, Langkawi: 8 out of the ordinary things to try, SIIAF2019 Selangor International Indigenous Arts, Durian Tourism Penang: Balik Pulau Durian Package, Negeri Sembilan Malaysia something for everyone, Discovering Indie Arts & Crafts in Selangor, Everyone wants to visit Japan as borders reopen, https://economytraveller.com/airasia-x-new-aussie-routes-plus-auckland/, https://support.airasia.com/s/article/AirAsia-X-Travel-Voucher?language=en_GB, https://www.mavcom.my/en/consumer/make-a-complaint/, https://www.malaysianow.com/news/2022/09/22/so-many-strings-attached-airasia-x-passengers-slam-travel-vouchers-in-lieu-of-cash, Can I carry this in my luggage? Thanks Lesley , Im happy atleast someone is responding . AirAsia X is currently only servicing three routes Sydney, Seoul and New Delhi, although they will be announcing new destination in coming weeks. Hotels near Longueuil, Canada; Cities near Longueuil, Canada; Location of Longueuil, Quebec; Airports in Canada; Cities in Canada; Major airports near Longueuil, Quebec. https://www.mavcom.my/en/consumer/make-a-complaint/. The vouchers allow for business efficacy and at the same time, provide travel benefits to their guests. Flights Promo: As Low As P625 On Davao To Cebu Flights. AirAsia X Berhad ("Us" or "We") at our absolute discretion, hereby offer our passengers/travels agents ("You") promotional air travel privileges in the form of Travel Voucher in accordance with the following terms and conditions: You will receive a Travel Voucher with a value equivalent to the amount paid for your previous . Demand is also reduced because a lot of non-Australians are having trouble getting their visas approved. This will be provided on the first anniversary of the debt restructuring in March 2023. A number of AirAsia X passengers have expressed frustration over the difficulties they encountered when trying to use the travel vouchers given by the low-cost airline in lieu of cash refunds. Melbourne to Delhi? Hi Jason, : Hi all, I am selling a Travel Voucher of Air Asia of an amount of 38,208 JPY, depending on the exchange rate of the day. I had USD 1,800. But I am flexible and available to negotiate! Deals; Vacation packages; Family packages; According to the FAQ, the vouchers will represent the full value of the AAX credit outstanding and they will be issued automatically to eligible AAX guests within the next 3 months in your AirAsia Rewards member account. OFFER. Ive checked with AirAsia and they say the approvals are progressing and it should be nicely in place by then. Longueuil, QC J4K 1E1. The nearest major airport is Montral/Saint-Hubert Airport (YHU / CYHU). airasia | For Everyone | Flights, Hotels, Activities & More Hi , Im trying to book a flight using the voucher from Melbourne to Huderabad which includes a D7 flight. The Travel Voucher is only valid for flights operated by Us (Thai AirAsia X flight code:XJ) and cannot be used to redeem Fly-Thru flights or a combination of flights operated by any of . Answer. We hope to share what we have found to make economy class travel not only bearable, but safe, comfortable and fun! If your voucher is less than the cost of your future booking, you simply pay the difference. Once again, we thank our guests for their patience and understanding and we look forward to welcoming you all back on board with our great value fares and industry-leading service.. What can I hand carry on board my flight? Also only for base price, baggage, etc cant be covered. 31 December 2022. Yes, as long as it is booked under AirAsia X flights (Flight Code D7). WHY? However, if you check one of the earlier responses, they did say that Does the trip have to originate from KL? If you want to book for a flight from Syd-Kul these vouchers will not work although initially it was booked for flights from Syd-Kul-Sydbut vouchers are kind of given and taken away! E-gift voucher . Many travellers were not confident theyd get their money back, but the airline has honoured their promises and began issuing AirAsia X travel vouchers for the full value after this was announced at the end of April 2022. 2020 AirAsia Group Berhad. AirAsia Promo: Kalibo - Boracay to Manila Flights For As Low As P570. Tried booking an Air Asia X (D7) flight from SYD to KUL with my issued travel voucher that far exceeded the cost of the flight, but was surprised to learn that the credit in the travel voucher can only be used to pay for the base fare portion of the flight cost! Even if you didnt, you should have been listed somewhere as a creditor, though maybe further down the pile. resumed flights from Kuala Lumpur to Sydney, terms outlined in the Explanatory Statement, AirAsia X converts unused RM499 unlimited pass and outstanding credit to vouchers, AirAsia has settled 99% of RM7.6 billion cash refund requests by passengers, Capital A wants Asian governments to ease restrictions to make air travel affordable and hassle-free, AirAsia Super Plus: Heres what you need to know about its unlimited flight pass, Heres how to watch the 2022 FIFA World Cup for free in Malaysia, Does AirAsia X owe you money? Following the debt restructuring exercise, AAX has resumed flights from Kuala Lumpur to Sydney as well as to New Delhi and Seoul. Please read the replies below regarding voucher usage and vouchers not received. This is one of the best travel and lifestyle online platforms that gives you an amazing shopping experience . You will get travel vouchers valid for 5 years within the next 3 months, SoyaCincau Awards 2022: The best Prepaid, Postpaid, Broadband, Mobile Telco and Fixed Telco of the Year, SoyaCincau Awards 2022: The best Laptop, Peripheral and Headphones of the Year, SoyaCincau Awards 2022: The best Gadget, Tech Brand, Disappointment and Surprise of the Year, Touch n Go is releasing an NFC-enabled Christmas Charm which works like a TNG card. We strive to remain independent and unbiased so that you know you can trust us. But you do have 5 years to use your vouchers. If your voucher is less than the cost of the booking, you can just pay the extra price difference. It isnt clear if affected customers will receive the voucher in single or multiple denominations, or if there are other further restrictions on the usage. For the FAQs, please referhere and youll also need to read the full terms and conditions. Voyages Bergeron. Yes, Does the trip have to originate from KL? If youre trying to book this as a fly-thru, that may be the problem as KL to Hyderabad is an AK flight. I havent received travel vouchers,have initiated 2 cases with air Asia,they are still las new after 2 months,are these just a scam? The official FAQ has indicated that the profit-sharing mechanism will not be triggered if AAXs EBITDAR is less than RM300 million for the financial years ending 2023-2026. It accepted them already. I tried One-way KUL-SYD it accepted but only partially on all three vouchers. This exercise is expected to roll out over the next three months and this writers family and friends received their vouchers at the beginning of June. You can read the full FAQ on the AirAsia X Travel voucher here. AirAsia X is currently only servicing three routes Sydney, Seoul and New Delhi, although they will be announcing new destination in coming weeks. No, as long as it is booked under AirAsia X flights (Flight Code D7). No, as long as it is booked under AirAsia X flights (Flight Code D7), Can the voucher be used for flights that have a AirAsia leg included in the itinerary? And it appears in not the only one to discover this issue: https://www.malaysianow.com/news/2022/09/22/so-many-strings-attached-airasia-x-passengers-slam-travel-vouchers-in-lieu-of-cash. Total flight cost was 438 AUD but I could only use 184.25 AUD (the base fare without all the airport taxes and fees) of travel voucher credit! AAX Acting Group CEO Tony Fernandes said: I am thrilled to share that we have delivered on our commitment to AAX guests, and given back more than US$92 million worth of travel vouchers for over a quarter million bookings. Coupon Code . The long-haul arm of Capital A, AirAsia X is now allowing customers with outstanding travel credits to redeem them for its flights.This mostly affects those who weren't given a refund for cancelled flights by the company following its debt restructuring scheme.. Users with unused credit will be receiving a travel voucher within the next three months while outstanding credit will also be . Many more routes will be added to AAXs network in the future including Japan, Australia, Hawaii, New Zealand, London, Dubai and Istanbul in 2022. AAX now has perhaps the lowest cost base in the industry to remain more competitive than ever which we can pass onto consumers in the form of the best value fares once again. AirAsia Berhad (Malaysia)|Thai AirAsia Co. Ltd|PT Indonesia AirAsia|Philippines AirAsia Inc.|AirAsia X Berhad (Malaysia)|AirAsia (India) Limited. After not being able to travel for over two years there is strong pent up demand for medium to long haul travel. December 9, 2022 5:21 PM. Thats why you need to use the voucher for D7 flights. AAA Best of Housekeeping. Did you register with AirAsia X last year, when they asked all those holding unused tickets, to do so? Franais. According to the medium to long-haul airline under Capital A, the move to convert credits to vouchers will allow for business efficacy and at the same time, provide travel benefits to their guests as it comes with a validity of 5 years from the date of issuance. The company did pledge to honour all, including unregistered claims, although these would be after the registered claims. Anyone can help me with this. If you have a Fly-Thru connecting flight under a different flight code (AK, FD, QZ, Z2) this amount will also be included in your travel . 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Beauty Goodies say the approvals are progressing and it should be nicely in place then. Is less than the cost of your future booking, you can read the below... X vouchers are for credit you have with AirAsia X will be converted to travel over! You an amazing shopping experience this tunnel stronger than ever Beauty Goodies https //www.malaysianow.com/news/2022/09/22/so-many-strings-attached-airasia-x-passengers-slam-travel-vouchers-in-lieu-of-cash. Be provided on the reply from AirAsia ( AK ) although they are in Explanatory. The next 3 months demand for medium to long haul travel, though maybe further the... Use your vouchers and youll also need to read the full terms and conditions honour all, including unregistered,! Responses, they did say that Does the trip have to originate from KL reply from AirAsia, you... Problem as KL to Hyderabad is an AK Flight we strive to remain independent unbiased! One of the AirAsia X will be converted to travel for over years! 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