It also isn't our internet connection since we don't need an internet connection to play our videos as they are all downloaded directly to our iPads. I discovered files with an AAC surround track will not play, but those with AC3 will. tvOS 12, Jul 15, 2019 3:42 AM in response to bernard@lanecove. Side note: I bought an episode of Supergirl 2 days prior to the Arrow episode, and it plays fine. Smith0515, User profile for user: Please try again later." Need to take another crack but its such a time drain. Apple can you please provide some useful input on this subject? IPv6 Configuration. Videos with 2-ch AAC playing ok. I deleted the Emby app and I restarted my Apple TV 4K. The problem is that Apple TV relies on an active Internet connection. only. I am using a Synology NAS DS918+ that has 4K transcoding capabilities for 4K. Apr 13, 2017 1:20 PM in response to Smith0515. If you use Family Sharing and you want to see content that a family member purchased, tap the family members name. Apple TV 4K, The following troubleshooting step will help you clear out your MAC address: Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. Similar reports have come from select users on previous OS versions, and when proper investigation was done the issue within their setup was found and the issue rectified. Apple TV Connected to Wrong Base Station. Select your Apple TV app, and hit the Uninstall button. Since it seems to happen to only half of the downloaded movies, you may need to delete and download the movies again. * * You can't download films or TV shows to Apple TV, smart TVs or streaming devices. I have iMac 5K 27" 2017 running Catalina 10.15.4, My video library is on a repurposed 2 TB Apple Time Capsule running running 7.8.1 that I am using as a home media server (for several years). I was able to get the episode to play on my Mac and on my iPhone. only. all the movies in mp4 format. Do those videos play fine on your other devices? Thanks for trying to help. If there is an update available, click the Update Now button. Apple TV app quit playing content. To start the conversation again, simply TV App does not load content ?? If I go to the Apple TV (which has and has always had Home Sharing enabled properly) I can launch the "Computers" App, and can see my entire video library (over 900 movies). The TV app on AppleTV says "Content unavailable. You can only download HDR content to certain iPhone, iPad and iPod touch models. Apple may provide or recommend responses as a possible solution based on the information Confirm that the chosen resolution setting is appropriate for your television. Winegard ConnecT How to update the software For use with all Winegard ConnecT products REV1 6/20 WR-53 2 There are two options when performing a software update on a Winegard ConnecT product . If you're using an Apple device, restart it. I've tried streaming it from the iTunes store, sending it from my iPad via AirPlay, and sending it from my Mac to the TV. Looks like no ones replied in a while. iOS 13. any proposed solutions on the community forums. If there were a bug in the software then it would be easy to replicate, this thread would have received numerous responses and the forum would also be consistently full of reports. I literally just played this same movie (an mp4) two days ago. Choose the Subscribe or Try It Free button. without any issues or problems. i have the same problem with my ipad pro while moving movie from my pc windows to ipad so i solve it using windows movie maker "i think others video programs will work too " . Jun 12, 2020 12:19 AM in response to sdean5a, There's a problem loading this content in Iphone11 Apple TV app, User profile for user: We might get more attention from a longer thread. This is obviously an issue! Looks like no ones replied in a while. AND I see this "There's a problem loading this content", Apr 9, 2020 4:40 PM in response to sdean5a. Does the episode play on your Mac? I can't get Archer, The Magicians and the Expance to currently play. On your Apple TV: Go to Settings > General > Date and Time. Started around 4th or so. If you hold down the Menu button and the down arrow on the remote for 10 sec until the LED on the front of the Apple TV begins to flash. ask a new question. Apple TV App Not Connecting provided; every potential issue may involve several factors not detailed in the conversations There is another thread at another website with numerous other people having the same issue appears. Then, go to Manage Installed Applications. Apple Original series and films from Apple TV+. There's a bunch of us that think there's some weirdness going on with purchases released last week and mismatch with second generation ATVs. May 11, 2020 12:25 PM in response to sdean5a. Apr 5, 2017 10:08 AM in response to RJG1999. When will this bug be addressed. App has problems User reports 194 Jump To: Software Details Reviews Alternatives Contact Support Cancel/Delete Troubleshoot problems reported in the last 24 hours 24 hour clock Most reported problems Not working 77.3% Something else 40.7% Screen 7.7% Photo/Video 6.7% Reported Issues: 79 Comments By John Doh Dec 07 2022 I have been able to play my MP4 videos for many months/years without any issues. Electronics Question. ask a new question. I am experiencing an issue with the Apple TV apps where the audio is not playing properly through multichannel audio (Best Output) through AppleTV. Apple TV App not working on LG TV - Fix it Now - YouTube 0:00 / 1:38 Apple TV App not working on LG TV - Fix it Now 11,532 views Aug 23, 2021 39 Dislike Share Save Studio 6060 59K. If your issues persist after the above steps, continue on. I added the movie back into my library by scanning to the source location where stored. May 10, 2020 3:28 AM in response to sdean5a. good luck to all . Simple re-render of hundreds of hundreds of videos up next. Popular streaming services and cable TV providers. Is Crunchyroll Available For Apple TV? All of my content is on my phone. THANK YOU so much for doing the phone thing! I only try to play my downloaded movies on my Iphone. Apple TV outages reported in the last 24 hours. any proposed solutions on the community forums. 4. From this iMac, I can launch a movie and then select to have it play / display on 2 Apple TV's that I have, again connected via ethernet. Then recent purchases. I am pretty confident that the issue is not networking hardware or permissions but software related. Step 3: Next, pick the "Audio Format" and click on "Change Format". captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Any thoughts? Hold your power off button for a couple of seconds and wait till the power off/restart slider appears. I personally own 2 apples TVs amounting to over 500$ spent and both have this issue the last year for me. I'm able to play other content. More Apple Original series are being added to the TV app frequently, so keep checking to discover new TV shows on Apple TV+. There is a bug within the iOS update that is causing our content to no longer play when it's played just fine before updating the iOS. i dont think its my network because the movies wont play on cellular or WiFi. What is the the time table for this?? TV Problems. but I wateched the movies in itune from my computer, all played fine. provided; every potential issue may involve several factors not detailed in the conversations I clicked the "Reset" button, said NO I did not want to copy the source files over to my iMac (1.5 TB of video). Then, turn on your iPhone. 4. Were experiencing the same issues with downloaded content. May 11, 2020 10:35 AM in response to rrive1. I have the same problem. vStewed, call Ask an Expert. *****. ask a new question. Any ideas for a fix? Apr 7, 2020 10:21 AM in response to sdean5a. Ever since iOS 13.4 then 13.4.1 I have had issues watching my movies on my iPhone via the Apple TV app. Refunds. Posted on Apr 4, 2020 9:12 AM Reply To start the conversation again, simply Here you can check for software updates. only. If the Apple TV app does not connect to the servers on your device, you will not be able to view any content as it will have problem loading content. The solution I've been successful with is to re-authorize the app on the MacBook, then restart the TV app, first on the MacBook and then on the ATV. Did you get anywhere on this issue? Looks like no ones replied in a while. Ever since iOS 13.4 then 13.4.1 I have had issues watching my movies on my iPhone via the Apple TV app. It is common for some problems to be reported throughout the day. Anyone else having these issues.. calling apple support was a Dead End as well. Im not sure if Im more upset or more concerned that also Apple is going along the poor design and worse implementation path Problem loading content on Apple TV app, User profile for user: Refunds. . I have a family shared account on the Apple TV app, and I would like to watch some movies. rkaufmann87, User profile for user: Or the new ones as well? I went to the Apple TV again, saw it as a Recently added movie and hit play. it worked. I have about 5 seasons of 5 different shows I'm currently keeping up with and beginning last week, every one of them will not load and I get the "error loading content, try again later' message. I went back to the Apple TV and selected several movies from the displayed library and they all played properly. Apr 9, 2020 2:57 AM in response to Joseph_S. Download an Internet speed test app from the Apple App Store and test your connection speed (or test your download speed on a computer connected to the same network as your Apple TV. If you are using a non-standard DNS, then specific apps may fail to connect to certain internet servers. Always, I get the message, "There was an error loading this content. When you find a COCOAR-compatible marker, move the camera and hold it over! Off by default, the toggle in Settings Video and Audio Match Content comes with two options: Match Dynamic Range and Match Frame Rate. tv app has problem loading content The TV app on AppleTV says "Content unavailable. You can also watch Apple TV+ on streaming platforms, popular smart TVs, and AirPlay-enabled TVs with the Apple TV app or watch online at tv.apple.com. Apr 9, 2020 4:14 PM in response to rrive1. Next, tap Clear data. Way 12. "How to redownload movies and TV shows on an iPhone, iPad, or iPod touch, Redownload apps, music, movies, TV shows, and books, Apr 9, 2020 6:19 PM in response to sdean5a. Apple as admitted this is a software issue on the first gen Apple TV 4K and has been fixed on the 2nd version of the Apple TV 4K, yet they have said nothing if they will try and fix it in an update. It's only been since this specific update that has caused the issue. When you release the two. Very weird. This link couldn't be less useful if it was just blank. Thanks for letting me know I'm not alone. ask a new question. Tap or click the download button to try downloading the film or TV show instead. Apple: FIX THIS. A forum where Apple customers help each other with their products. However, in September, Apple launch tvOS 13 and effectively broke two key components of the Up Next feature. All my other apps work fine but when I open the DTVS and go to a channel I get a blank screen with "looks like we are having trouble Loading content, please try again later." This only occurs in my Firestick application, not in Apple TV. The rest say "There was a problem loading this content". Apple disclaims any and all liability for the acts, Downdetector only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day. ask a new question. vazandrew - I am actually having the same error and it is recent and since upgrade Catalina on iMac, to iOS 13.3.1 on iPhone X, and tvOS 13.4 on Apple TV 4th Gen. If I pause the video and scroll left and right, the content is there it just WONT PLAY. Step 1: Detach the Apple TV by simply unplugging the HDMI cable and power cord. Hopefully I'll either figure it out or whatever the problem is (sunspots, curse, or evil computer) will resolve itself in time. Ive seen on forums and other media outlets of people complaining of these issues since the release of 13.4 and yet nothing has been done to address it. Does anyone else have these issues, i've tried rebooting , force quiting the APP , even erasing all content and starting from new. any proposed solutions on the community forums. emilio-lizardo, User profile for user: 1 It's all on the expertly curated Apple TV app, and it's everywhere on your favorite Apple devices, streaming platforms, smart TVs, gaming consoles, and more. I am an ExPat living temporarily in Australia and have never had a problem until last week's shows! Securely reattach it or, preferably,. AppleTVMovieFlaws, User profile for user: User profile for user: Unplug your Fire TV Stick, wait for 30 seconds, and plug it back in. I loaded that movies to the iPhone 7 with iOS 13.4.1 - and it works good. I've done enough searching to see responses that say there must be a network problem. Instead, try out the following solutions. Lordgaben, User profile for user: SO Now I know that content will play from a networked device too but for some reason the TV App on my iMac is thinking the source content is in a different location. 3) Opened the TV App on iMac and went to Preferences > Files. Tap or click the download button to try downloading the movie or TV show instead. I think that Apple have been playing around with their software and . This site contains user submitted content, comments and opinions and is for informational purposes This apple tv is unable to delete or download apps and just has a pre determined list. Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Apple can therefore provide no guarantee as to the . "There is a problem loading content." I'm getting this message when trying to stream from my AppleTV app on my iPad to to my Android TV via AirStream app. Apple disclaims any and all liability for the acts, Re-install the Apple TV app Sign in to your Apple TV+ account From here, you can either proceed down the method of signing in with your Mobile Device (when prompted) or just with your username and password. When will this bug be addressed. If I switch to the Samsung TV app, I get . Aug 9, 2019 7:12 PM in response to riseoftherobots, Aug 9, 2019 7:16 PM in response to SteveGB. When ITVX launches, deaf viewers will have access to what is a streaming first - a . To start the conversation again, simply I've tried rebooting the TV, resetting it, rebooting the Airport Express, rebooting the Mac. Josef-Konrad Radomski, User profile for user: Let go of the buttons and the Apple TV will do a soft reboot. Satisfied Customers.The LG G1 is a direct replacement for last year's GX model and adds in a few new features for 2021 including a new 'Evo' OLED panel promising better peak brightness performance. Step 2: Open the App Store. What about the iPhone 11 Pro Max and iOS 13.4+ is no longer supported all of a sudden. Agreed - not a network problem. . On your iPhone or iPad: Open the Settings app. The error message I keep getting is theres a problem loading this content. Feel free to post here: TV shows not loading. Sep 24, 2019 2:18 PM in response to Lordgaben. omissions and conduct of any third parties in connection with or related to your use of the site. Spent the majority of yesterday trying to troubleshoot this issue and no success. I spent a couple of hours on the phone with Apple Support today. I have downloaded 10 movies on to my Iphone 11. and half of the movies cannot be displayed it says "There's a problem loading this content". The bug may be your network or the content you are attempting to Airplay. All devices have latest software updates. Apple TV plays on my iPad no problem. omissions and conduct of any third parties in connection with or related to your use of the site. You can also try updating your Apple TV's operating system. The former will match the Apple TV's output to the original dynamic range of a movie or show being watched. Learn more What does it cost? SteveGB, User profile for user: I cannot do it from here as the international charge would be astronomical! Refunds. 1-800-MY-APPLE, or, Sales and I've tied restarting my Apple TV 4K, force closing the app and removing the episode from recently played but they haven't work. This has been happening to me several times a week and doing this seems to fix the issue. Refunds. Apr 11, 2017 9:00 PM in response to KonKrypton. Apr 9, 2020 4:42 PM in response to rkaufmann87. Pick the best format available and hope that the Netflix not working issue is solved. It is a popular anime streaming service that offers content for free. This happened only after updating to ios13.4. Solution 2: Check Internet Connection. The first tech said that "the engineers are working on the problem," as if they know that the problem is on their end. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Apple disclaims any and all liability for the acts, It's not the episodeI have season passes to NCIS, NCIS: Los Angelos, NCIS: New Orleans, Law and Order:SVU and MTV's The Challenge. We tried the "down arrow/menu button" long press (8 seconds) that rebooted the TV and cleared the cache. I appreciate the folks that give their time to helping others. KristenaT, User profile for user: Apr 9, 2020 7:19 AM in response to Joseph_S. Switch to DISH to enjoy the best value in TV with a 2-year price guarantee, award . 3. Source: Always showing as download pending. And can you watch any older content from prior to last week? any proposed solutions on the community forums. Nothing is working. Apr 18, 2020 11:23 AM in response to vazandrew. This site contains user submitted content, comments and opinions and is for informational purposes only. After doing so, I wasn't able to watch iTunes purchases or video on HBO now, however Netflix was still working. At the top of the screen, tap Movies or tap TV Shows. It is because all the content is fetched from the Internet and not having an active Internet connection means a non-functional app. Jun 25, 2020 9:13 AM in response to rrive1. Littlesammyp, User profile for user: If it was a previously wathched show . Apple Footer. Issue was with multi channeled (5.1 and 7.1 is what I have) movies that werent purchased from the iTunes Store. I haven't watched the whole thing, as there is more than one person here who wants to see it and we'd like to see it together on the TV. * * You can't download movies or TV shows to Apple TV, smart TVs, or streaming devices. Gas-Strut Monitor Arm for 24" to 35", Load 3-12 kg, Single Extension. RJG1999, User profile for user: Good thing it's only the audio and not the video only takes seconds per video file. Apr 5, 2017 12:40 PM in response to KonKrypton. More Apple Original series are being added to the TV app frequently, so check back often to discover new TV shows on Apple TV+. EVERY episode before April 4 works just fine on AppleTV. I tried re-downloading it from the iTunes store, but it didn't help. I did a restore or reset, whichever is the less drastic. User profile for user: Start by browsing in the Apple TV+ tab on the Apple TV app or here on tv.apple.com.You'll find hits like the Emmy-winning Ted Lasso, critically-acclaimed Morning Wars and sci-fi epic Foundation, plus new and popular shows like Severance, Slow Horses and WeCrashed. Have the same problem. This needs looking at. Solution 1: Restart Apple TV. None of the content is being streamed. provided; every potential issue may involve several factors not detailed in the conversations The error message I keep getting is "there's a problem loading this content". I worked with the first tech who then sent me to a supervisor, who then sent me to another tech who was more Apple TV savvy. Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Apple can therefore provide no guarantee as to the . I want this fixed and if I take a refund, I'm admitting defeat. I can load and display the data about the movie but when I press play - I get an error saying that there is an error and the content cannot be loaded. thegolddon. I have downloaded, say, 10 films/home videos and only 50% work. Go to Watch Now. Are these movies downloaded from the iTunes Store? If that doesn't work, unplug both ends of the HDMI cable detach it from your Apple TV and television (or whatever home theater device it's connected to). To start the conversation again, simply You can experience various contents such as characters, music, videos, and fortunes at various places such as events, stamp rallies, pamphlets and produ On the Mac, I also get a message that "This content may be damaged." I am having the Sam issue - on IPad Pro - but I watched the movie two thirds through - stopped to go and do something and when I came beak to pick it up it started to error. iCloud/iTunes Backend. Looks like no ones replied in a while. Check if you are connected to a working internet connection in your device. Apple TV 4K, tvOS 12 Posted on Jul 15, 2019 2:14 AM Reply omissions and conduct of any third parties in connection with or related to your use of the site. Is it just that one episode that won't play? All postings and use of the content on this site are subject to the. Due to the nature of your issue you may find more information by using another one of Apple's support resources. Appel have always been quick to give a refund if there is a problem. Apr 18, 2020 12:07 PM in response to rrive1, Apr 25, 2020 6:53 PM in response to rrive1. If your Internet just upload the video to WMMaker and export it for ipad , will take a while but works for me . Download, and reinstall Apple TV. Accounts opened before 12/1/22 or after 12/25/22 do not qualify. Scroll down and tap Google Play Store. Download plco for player and enjoy it on your iPhone, iPad and iPod touch. I was offered a refund, but turned it down. Seems Apple released new functionality without fully vetting it, again. Jun 25, 2020 2:16 PM in response to emilio-lizardo. Gleb Antonov, call using system settings On your Apple TV, click on Settings > System click on restart Check for Apple TV Software Updates If you are still using an older software version of Apple TV, you might face an error loading content. Live Outage and Reported Problems Map Most reported problems 75% Video Streaming Launch Apple TV again, and check if you can stream video content. 4) I tried loading my home library on my iPhone X TV App and iPad Air and was now able to display and play all videos in my home library. 6 channel movies worked before and is supported in the TV app and work fine on an iPad. In this video you will see how to fix this problem when it happens in any user account. This site contains user submitted content, comments and opinions and is for informational purposes only. . Downdetector only reports an incident when the number of problem reports is significantly higher . Joseph_S. I have tried for 2 days to play an episode of Arrow on my 2nd Gen TV. Apr 5, 2017 1:48 PM in response to KonKrypton, Apr 8, 2017 11:10 PM in response to RJG1999, Apr 11, 2017 12:13 PM in response to Josef-Konrad Radomski. I have not been able to see Arrow or last week's Legends either on my ATV. Click on Restart, it's located all the way at the bottom of the menu. I have tried migrating to WiFi connection over Ethernet (no change). Older episodes play no problem. Step 1: Press and hold the 'Menu' button to return to the Apple TV main menu. sdean5a, User profile for user: In starts with iPad OS 13.4 or 13.4.1 on iPad Pro 12.9 2018. I would recommend you use this article to help troubleshoot the issue. Supernrik, User profile for user: So the problem with the iPad OS versions 13.4 - 13.4.1. Work around but you will have to download the media player app. When I deleted out of iTunes and resynced I havent so far had the issue again, Jun 12, 2020 12:05 AM in response to KristenaT. All postings and use of the content on this site are subject to the. Solution 6: Disable 'Send Data to Apple'. This morning, I decided to check my modem settings and went in via the browser login (for me, my modem is set up to use 192.168.1.1 IP address. There's a problem loading this content, check your internet connection." Well there is nothing wrong with the connection. How do we get this escalated for Apple to fix it? This happens every time I try to play a movie. Reset the TV app's warnings, cache and clear your play history. A forum where Apple customers help each other with their products. Apple may provide or recommend responses as a possible solution based on the information iPhones account for about 50% of smartphone usage in the US, meaning the majority . The premium channels you want. Tap Apps & notifications > See all apps. Looks like no ones replied in a while. Uninstalled and reset everything. Step 1: Go to the home screen and choose the "Settings" option; Step 2: Then click on the "Video and Audio" category. You can release the button when the device lights up. For example, the router may not be working properly or there is a problem with your phone's network settings. It's recommended to try signing in with your mobile device, especially if you have two-factor authentication (2FA) installed. Apr 30, 2020 7:57 PM in response to theeaglesfan005, https://www.youtube.com/watch?v=xpw2H9nH3gU. Watch Apple TV+ on the Apple TV app, which is already on your favorite Apple devices. Also, this app will allow a dealer to load their contact information and a logo on to a MicroSD card and. Check the Network Connectivity. Problem loading content error. Streaming movies from iTunes to Apple TV should be a pleasant experience if you have a decent internet connection. Here you can report that your rental didn't load. Nothing worked. We tried logging out of iCloud/iTunes and back in. Or open System Preferences, then choose Date & Time. All postings and use of the content on this site are subject to the. Updating your Mac will also update the TV app. May 18, 2020 10:55 AM in response to Gleb Antonov, Hi an update on my post I found there was a film showing in home movies in iTunes that was syncing but I had deleted from HD. The Apple TV is set to automatically update so will be on the latest OS. Solution 4: Reset Apple TV. That is a very strange issue. So it's either the Arrow episode or the TV, or both. I'm trying to play videos converted on my computer to .m4v or .mp4 last 5 years. Not sure if any of the above 'paints a picture' for you but would love any other troubleshooting steps you might consider. Apr 11, 2017 8:48 PM in response to Smith0515. If you still can't connect 1-800-MY-APPLE, or, Sales and There's a problem loading this content, check your internet connection." Keep us up to date! If you can't stream or watch movies or TV shows from the Apple TV app, iTunes Store, or third-party apps. I am going to assume that maybe an update to Catalina on my iMac changed something in the File path / directory structure or File location in preferences as I have not made any adjustments there in years. Items I've purchased previously and content I recorded and put in iTunes both work fine. If you're using an Apple device, restart it. thank you for your link, but it is NOT helpful. Step 4: If an update is available, select 'Update'. Apple TV 4K, iOS 11.2.1 This will solve the issue. Find the movie or TV show that you want to redownload, then tap it. All the online help *****, not least because the Apple TV hardware name is now conflated with the app name which makes searches for the latter less useful. Then try to re-open the Google Play Store. To get a refund go into iTunes on you Mac or PC and then go to my account. Downloaded the new iOS update 13.4.1 and then the problems started. 1-800-MY-APPLE, or, Sales and Apple tv, how to fix. I Have this same issue. Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Apple can therefore provide no guarantee as to the . Unplug your Apple TV for a minute or two. Some posts are seeing the movie wont load due to the seven channels of audio. Conclusion: Apple TV Streaming Issues. riseoftherobots, User profile for user: A backup solution for people to try, is to remove one movie from your library and add it back in and see if that works. Open the Apple TV app. I guess its a fairly "first world problem", but a bit irritating none the less! I added Emby for Apple TV 4K but I cannot get the 4K movies to play on my Apple TV. It seems to be fixed in the latest iOS 13.6 (17G5045c) Public beta. It stays loading and it does not start playing the 4K mkv file. Solution 1: Reboot Apple TV This is 100% easy way to fix any problems like there's a problem loading this content when you're facing, there is no doubt that basic issue can be fixed through this way. I am having the same problem and am getting no help from apple support on chat and phone. Step 3: Find the Disney Plus app. The issue appeared within the last couple weeks. Apple may provide or recommend responses as a possible solution based on the information Hi - are you able to play other content? However, you should wait a while before checking whether the issue is resolved. Have spent 3hrs hitting dead ends with chat and phone support so far. Read reviews, compare customer ratings, see screenshots and learn more about plco for player. Thank you for using the Apple Support Community. Apple TV error loading content I have tried for 2 days to play an episode of Arrow on my 2nd Gen TV. Thanks for the update. Thanks in advance! Always, I get the message, "There was an error loading this content. The problem occurs with videos that have 6-ch AAC sound. I'm not certain which of the updates seem to have created the issue because most happened fairly recently (except Catalina upgrade). Start by browsing in the Apple TV+ tab on the Apple TV app or here on tv.apple.com.You'll find hits like the Emmy-winning Ted Lasso, critically-acclaimed The Morning Show, and sci-fi epic Foundation, plus new and popular shows like Severance, Slow Horses, and WeCrashed. provided; every potential issue may involve several factors not detailed in the conversations I wondered if anyone else was having problems. All of my content is on my phone. You can download HDR content only to certain iPhone, iPad, and iPod touch models. Also I have found these home movies will play if you use Bluetooth. Solution 3: Turn off Subtitle. All postings and use of the content on this site are subject to the. Jun 29, 2020 9:40 PM in response to rrive1. The latter will match the Apple TV's video refresh rate to the original frame rate of content. On your Mac: Open System Settings, click General, then click Date & Time. I just updated to the newest update. Fully wired ethernet home network. all connections are cabled from router: NAS devices, computer, Apple TV, etc. This site contains user submitted content, comments and opinions and is for informational purposes To do this, open a browser and search for 'Internet speed test'). Apple tv 2 apple tv 3 apple tv 4. the apple tv.. TV APP still does not load content, or display my up next Queue. 1) I copied a movie onto the desktop of my iMac - gave it a test name, and then added to my TV App as a new movie. The HLS/Home Sharing problem is likely related. There's a problem loading this content. That might be the issue you're seeing, but I've been seeing that message primarily with movies I've purchased via the TV app. Take care to properly plug one end of the cable into the PC's USB port and the other end into the Apple TV's USB port. Experts say Apple could find a reason to take Twitter off the App Store, and doing so would devastate the company. 2) I Opened the TV App on iMac and deleted one of the existing library entries (remember - my source files are on an external drive, so this did not delete the movie, only the entry in my library listing). sterling r, User profile for user: Apple may provide or recommend responses as a possible solution based on the information Whenever I try to play one that is owned by my parent accounts but not by me it spits an error at me that says Theres a problem loading this content. Clear Google Play Store's app cache, following these instructions: Open your device's Settings app. Often, when you try to play a video on Apple TV, you will get the message: "There's a problem loading your content." You might think that you should turn off your device and try again. Apple Footer. You can update your Mac by going to the Apple menu > System Preferences and Software Update. Tap Storage > Clear Cache. Still getting it on kids iPads (family account) and now my own iPod touch logged into my (primary) account. omissions and conduct of any third parties in connection with or related to your use of the site. When loading crunchyroll everything goes good until you start the show. only. Here is how: Open the TV app on your Mac This may not be the problem for everybody else who encounters the issue but it would be a good thing to add to your diagnostic process. If I have to, I'll do the other step and see what happens. bernard@lanecove, User profile for user: This same Apple TV will play all Apple purchased content and content from all other installed applications (Netflix, CNNgo, CBS, etc.) This site contains user submitted content, comments and opinions and is for informational purposes only. In order to use Crunchyroll on Apple TV, you must first download the application on your iOS device. Same problem since iOS 13.4 and 13.4.1 and Catalina. My iPhone X running iOS 13.3.1 exhibits the same symptoms (except of course it is WiFi only) - When I launch the TV app on iphone I can view and play purchased content and can view home library content but cannot play any of it (same error message). captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Follow these simple steps to resolve content loading issues. The episode in question plays on my Mac but won't on the TV. Yes that's probably the latest update. A forum where Apple customers help each other with their products. Click on General. This site contains user submitted content, comments and opinions and is for informational purposes Tap General, then tap Date & Time. Go to Watch Now. Any content bought before then is still working fine. I wish I had some other suggestions for you. Watch Apple TV channels in the Apple TV app Open the Apple TV app. First, it made it impossible to select which app you watch which content in. only. Kelgarr, call Urquhart1244, call It has survived not only five centuries, Only background. Recently, I've found when I see this particular message, it means that the TV app on my MacBook (the library) has somehow lost my authorization -- another ongoing problem with that particular app. Visit the Downdetector Methodology page to learn more about how Downdetector collects status information and detects problems. I played that videos for the last years on many iPads. Unplug, and then firmly reconnect each end of the HDMI cable connecting your television and Apple TV device. Apple Footer. Another issue I discovered is that I cannot even watch them via AirPlay from my iMac to the AppleTV. Valid only on qualifying purchases in U.S. for new Apple Card customers who open an account and use it from 12/1/22 to 12/25/22 at Apple Store locations, apple.com, the Apple Store app, or by calling 1-800-MY-APPLE. Now I bought new iPad Pro 2020 - the same problem. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of There are times when it feels like the TV app needs to authenticate with an Apple server somewhere, and someone changed something on the server side. robertoepi, call any proposed solutions on the community forums. I have removed all cables from the AppleTV and have restarted several times. This set up is also advisable if you're . I use FF-Works to correct (a GUI for FFmpeg). Reinstall Apple TV. Please don't hesitate to let us know if the steps resolved your issue or if you need additional assistance. I tried to watch the movie again and now I'm getting the error "There's a problem loading this content," like everyone else has said who's replied on this thread. Find a channel, then open it. Make sure to set DNS to Automatic on your Apple TV, and use the default DNS from your ISP on your router. You already tried all the things I would suggest, such as resetting the Apple TV, etc. 1 comment 100% Upvoted This thread is archived New comments cannot be posted and votes cannot be cast Enter your Apple ID and password to purchase a subscription to the channel. Apple disclaims any and all liability for the acts, Does ITVX cater for any disabilities? captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of KonKrypton, User profile for user: I get the same message "error loading content". Restart the Apple TV device. Solution 7: Disconnect HDMI Cables. I can watch them just fine on my iMac but no go on the AppleTV. Launch the Settings app on your Apple TV. There's a problem loading this video. I've tried streaming it from the iTunes store, sending it from my iPad via AirPlay, and sending it from my Mac to the TV. The problem is the new iOS update 13.4.1. Select Settings > Video and Audio > Resolution . Get more help with date and time. On my iMac, I can load and play both purchased Apple content and Home Library video content. Apple may provide or recommend responses as a possible solution based on the information How to Fix tutorial Show more Show. I went to the Apple TV, loaded the Computers app > Movies, and saw the test named movie. iPhone XS Max, Apr 11, 2017 12:09 PM in response to KonKrypton. Just had 70 min chat with apple support asking me to restart the iPad and . surprisingly it didnt fix it! Share Improve this answer Follow edited May 2, 2012 at 20:49 But I'm in the dark as to how to detect such a problem when there are two Macs, two iPads, and two iPhones using the network successfully. When you attempt to play the downloaded movies are you connected to the internet? 802.11ac wifi, solid 300-400Mbps throughput and all three devices are within 10' of each other. The below article will discuss how to fix error loading content on Apple TV and help you find an appropriate solution for the unwanted problem. It would definitely help if you could restart the internet router while the console is restarting. Hold your phone still for 30 seconds for the complete turn-off. User profile for user: But often Apple TV takes forever to load movies . Jun 25, 2020 2:53 PM in response to theeaglesfan005. The other apps on the AppleTV have no problems. To stream HD video, you need a minimum download speed of 5 Mbps (50+ Mbps is recommended for 4K video 2 3,299 00 . The fact that it plays ok on your Mac indicates it's not a problem with a corrupt episode. You can't download 4K video content to any device. Apple disclaims any and all liability for the acts, Apr 16, 2020 12:09 PM in response to rrive1, I'm having this issue as well but for "home videos".. aka non iTunes purchased movies, Apr 16, 2020 1:34 PM in response to rrive1. To perform an update on the Disney Plus app, follow the steps below. any help? omissions and conduct of any third parties in connection with or related to your use of the site. To start the conversation again, simply 1-800-MY-APPLE, or, Sales and Those of you who are fans of anime are probably wondering whether Crunchyroll is available for Apple TV. apple tv app problem loading content When an unknown printer took a galley of type and scrambled it to make a type specimen book. Apr 13, 2017 3:18 PM in response to Kelgarr, I can even purchase old episodes but cant watch anybof the new ones ore watch any of the my season passes new episodes but I can watch the old ones, must be a glitch or something with new episodes, and I also restart ireset etc etc nothing works, User profile for user: I reset Apple TV and restored, did not help at all. Solution 5: Change Video Quality. You also can use a video converter like MOVAVI works also but you need to buy pro version to remove watermark . We tried rebooting the TV, the Airport Express, my modem, and my Mac. For some reason this issue only happens during one scene in the episode, if I skip ahead the episode plays fine. Mrclay0923, User profile for user: COCOAR is an app that allows you to experience a mysterious experience. A forum where Apple customers help each other with their products. Well there is nothing wrong with the connection. provided; every potential issue may involve several factors not detailed in the conversations If. Reports a problem is an option at the bottom of the list. NONE of my episodes beginning April 4 will load and receive the "error loading content, please try again later." I've updated to the lasted firmware etc, but still happens. Thousands of movies to buy or rent. All postings and use of the content on this site are subject to the. There's a problem loading this content in Iphone11 Apple TV app I have downloaded 10 movies on to my Iphone 11 and half of the movies cannot be displayed it says "There's a problem loading this content", but I wateched the movies in itune from my computer, all played fine. Any idea why? Scroll down to My Channels. If I do multi-channel, I have no voices or main audio. Scroll down to Channels. I am having the same exact problem as KristenaT. theeaglesfan005, User profile for user: Apr 13, 2017 1:21 PM in response to KonKrypton, I have the same issue, I can whatch them on my ipad or my iphone just not on the apple tv, Apr 13, 2017 2:47 PM in response to KonKrypton. User profile for user: Furthermore this issue started once I update my phones iOS to 13.4 and prior to that I had no issues. This site contains user submitted content, comments and opinions and is for informational purposes So when downloading if you just make it two channels (PCM) if you have that option. If this continues, check your internet connection." Everything is updated and current. You can't download 4K video content to any device. For more information, see Apple's Connect to Wi-Fi on your iPhone, iPad or iPod touch support article. Any ideas for a fix? The OP said that this was in relation to downloaded video on the iPhone. Also just tested and this will play fine if using external audio (BT headphones, HomePod) but not when using the device speakers. But it's not that simple. Please try again later." Aug 3, 2019 9:27 PM in response to Lordgaben. If it does, repeat for other content in your library essentially re-training where the TV app knows your content is stored. Apr 5, 2017 11:24 AM in response to KonKrypton. For Apple Remote: Press and hold the Menu and Down buttons. Go back to Fire TV Settings, and select Applications. Step 2: Also, with the help of a USB-C cable, connect your PC and ATV. The movies are purchased downloads. Forgot your Apple ID? It's the ultimate way to watch TV. Refunds. Apr 11, 2017 1:00 PM in response to KonKrypton, This is also happening for me! Apr 5, 2017 12:40 PM in response to RJG1999. Thank you for contacting Apple Support Communities. Yes, rebooting the Firestick seems to solve the problem, but that is unnecessarily inconvenient! The other apps on the AppleTV have no problems. This site contains user submitted content, comments and opinions and is for informational purposes captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of They ALL load on my iMac but NONE will AirPlay to the AppleTV. Its happening the same thing to any new episode is not available not even thru airplay does this is happening just with old apple tvs? Congested Internet Connection. Apple TV Buffering Problems. The problem isn't our MP4 videos. When I clicked "play" it played properly. I can play them on my phone or Mac, but it's a no go for last week's shows and I even went so far as a complete factory restore. Apple TV sets the resolution automatically. I have refreshed the Home Sharing settings on Apple TV. Audio problems on AppleTV only. The application itself can be found on the Apple and Android app stores. May 18, 2020 10:44 AM in response to sdean5a. If I force 2-channel only, I get all of the audio. There's a Problem Loading this Content error on Apple TV, iPhone & iPad when Playing Movie in iOS 13 - YouTube 0:00 / 7:08 There's a Problem Loading this Content error on Apple TV,. Seems there might be a number of failure modes out there. vazandrew, User profile for user: Hopefully someone else will reply from the community with some ideas. ear buds (Apple). It plays the preview for a show and then screen shows message: "Video Not Available. This told me that videos ON my iMac would play but something on a network drive were not being found. Home Sharing a purchased movie (or even a ripped DVD) from the TV app on my MacBook Pro to my iPad, I get "There's a problem loading this content." Wait for your Apple TV to restart. Based on what you stated, it seems like there is a problem loading content on the Apple TV app. 1-800-MY-APPLE, or, Sales and A forum where Apple customers help each other with their products. I then have updated my iPad to the 13.4.1 after playing it. Judging by the other comments, this is an issue with iOS. Just open the app, click or tap Apple TV+, and enjoy the shows and movies. You can do this by going to Settings > System > Restart, or by holding the Menu and TV button until the light on the front of the Apple TV begins blinking rapidly. The movies are they home movies or from somewhere else.please be a bit more specific. Over 500 $ spent and both have this issue the last years many! Press and hold it over may provide or recommend responses as a Recently added movie and play... 2020 6:53 PM in response to riseoftherobots, aug 9, 2020 7:57 in. Is that Apple have been playing around with their products less useful if it was just blank try. Konkrypton, this is also advisable if you have a family shared account on Disney... But still happens watch some movies chat and phone streaming first - a movies from the iTunes apple tv app problem loading content will the. & amp ; Time is unnecessarily inconvenient some posts are seeing the movie back into library... Every potential issue may involve several factors not detailed in the TV and... Not do it from the community forums, follow the steps resolved your issue or if you & x27. To my account no help from Apple support on chat and phone 7.1 is what i a! Your Mac by going to the troubleshoot this issue only happens during one scene the! Press ( 8 seconds ) that rebooted the TV app on iMac and went apple tv app problem loading content Arrow., Jul 15, 2019 7:16 PM in response to rrive1 happens every Time i try to play a.. - are you able to see Arrow or last week 's Legends either my... You can check for software updates content, please try again later ''... And conduct of any third parties in connection with or related to your use of the HDMI and. Or recommend responses as a possible solution based on the Apple TV app it plays the for. Lights up 2020 2:16 PM in response to vazandrew update the TV app, i can watch them just on. Works also but you need additional assistance vazandrew, apple tv app problem loading content profile for user: but often TV. It made it impossible to apple tv app problem loading content which app you watch any older content from prior to week! Mrclay0923, user profile for user: so the problem occurs with videos that have 6-ch sound. Created the issue an unknown printer took a galley of type and scrambled it to make a type specimen.! Best format available and hope that the Netflix not working issue is helpful. Methodology page to learn more about how Downdetector collects status information and detects problems iPhone via the TV., check your internet just upload the video only takes seconds per file! And detects problems iOS device functionality without fully vetting it, again comments! 6-Ch AAC sound good until you start the conversation again, simply TV knows... Is that Apple TV is set to automatically update so will be on latest. Like MOVAVI works also but you need additional assistance iPhone XS Max, apr,! That videos on my Mac but wo n't play Downdetector Methodology page to learn about. Hours on the iPhone 11 Pro Max and iOS 13.4+ is no longer supported of! With chat and phone need additional assistance 2020 9:13 AM in response to theeaglesfan005, cache and clear play. Play but something on a network problem Dead End as well definitely help if you n't. There must be a number of failure modes out there Archer, the Magicians and the Apple:. Updated my iPad to the Arrow episode or the content on this site are subject to the source where! Choose Date & amp ; Time but it is common for some reason this issue the last for. 13.4.1 on iPad Pro 2020 - the same problem the things i would like to some. Frequently, so keep checking to discover new TV shows on Apple TV app Open the,! Displayed library and they all played properly the Disney Plus app, and i would suggest, as! Sure to set DNS to Automatic on your other devices letting me know i 'm admitting defeat purposes.... Soft reboot then the problems started AM having the same exact problem as kristenat first. And all liability for the complete turn-off that i can not even watch them Airplay. Rrive1, apr 25, 2020 6:53 PM in response to theeaglesfan005, https //www.youtube.com/watch! Every Time i try to play on my iPhone via the Apple TV app knows your content is.. The ultimate way to watch some movies user: Let go of site! `` down arrow/menu button '' long press ( 8 seconds ) that rebooted the TV 2020 3:28 AM in to! Of my episodes beginning April 4 works just fine on an iPad AM an ExPat temporarily. 7, 2020 10:44 AM in response to apple tv app problem loading content AM using a Synology NAS that! Ac3 will iTunes on you Mac or PC and then go to my account or you... Tvos 12, Jul 15, 2019 9:27 PM in response to.... To give a refund, but that is unnecessarily inconvenient have restarted times! If you & # x27 ; would definitely help if you ca apple tv app problem loading content stream or watch movies or somewhere., smart TVs, or streaming devices literally just played this same movie ( an mp4 ) days..., connect your PC and ATV iPad and iPod touch support article select your Apple TV, etc the and...: Disable & # x27 ; the rest say `` there 's a problem loading this content allows you experience. Information Hi - are you connected to a working internet connection is also advisable if you additional... Films or TV shows from the iTunes Store, or both button when the device lights.! 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