ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-53949790', '');}, 'log_autolink_impression');Hard Rock , the plans they have and everything I've seen that they are doing to the place convinced us to buy in again last year LOL. Also, do you know the brands of beer and alcohol that will be served? This resort exceeded our expectations on so many levels! I dive in the ocean and cenotes several times - good experienceMore, Hello Eugene K, it has been such a pleasure having you with us and we truly appreciate your positive comments. The market muy bueno, pizzeto excelente atencin, zen increble.nos encanto el show de Teppanyaki, mis felicitaciones a todos los chefs.El espectculo de Michael Jackson fue fenomenal!Todos en el hotel son muy lindos. I'm not sure about the spring break policy. Arrivati dopo tante ore di volo, essendo mattina, siamo andati subito a fare colazione e siamo rimasti piacevolmente stupiti. Book with Confidence. He booked our excursions, arranged for our daily cabanas, made sure that we had everything in our rooms that we needed, made dinner reservations every night, and arranged our transportation back to the airport. !Marvelous Shows every night.If I have to highlight a not super top issue..the beach. but with a fantastic blue sea and beautiful fishes up to the beach. La comida y las bebidas de lo mejor, cada uno de los restaurantes son especiales y deliciosos, el nico detalle fueron los postres que me parecieron un tanto simplones, pero no por ello quede insatisfecho. Puerto Aventuras Golf Club is minutes away. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLcertificate. Amazing made to order sushi that you can just grab and go!The drinks were at every turn, from the front lobby to the beaches to the pools to your room. Special shout out to "Super Mario" who made extra effort at the rock climbing wall to open the advanced routes and then came to meet me to open the wall at an off time as an extra activity for myself the last day of the trip. There were many couples there and those I asked, felt this was one of their best trips of their lives. Not wanting to be rude, and alleviate the stress of this constant persistence, we ended up giving in to their 90-minute spiel. Taxes and fees that are shown are estimates only. Look forward to more details before we get there Jan 31. I am at the resort right now and can answer some of your questions. Todos fueron muy amables con mi hijo pero el que se saca un 10 y fue el mejor "Lyon" Perea del equipo que anima, cuando practicaron snorker, aparte de saber mucho de vida marina, se not que tiene paciencia con los nios. The first and second men were very nice, but this third guy was an arrogant jerk. (The only exception is that the restaurant Tora has a family section for dinner the other restaurants and lounges are adult only.) The teens and kids clubs at the other Hard Rocks are great! ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-53744990', '');}, 'log_autolink_impression');Hard Rock in Riviera Maya? Heaven is adults only and Hacienda is for families with children under 18 years of age. Cannot wait to see it this next June when we travel there! We had 2 assistants assigned to us, one in the morning and one in the evening. Top it off with endless top-shelf liquor . The adult side was being worked on. Best vacation! They're great resorts! Thats why we rock every day to create wonderful times. The cove is protected by a sea wall from the open water and waves. The teens Cave is called "The Cavern" I believe. Si tratta di un Bed&Breakfast, ubicato nel quartiere Miraflores, uno dei pi belli di Lima. Which places are best for scuba & snorkeling near Hard Rock Hotel Riviera Maya? You will be treated with respect by all right from the moment you arrive. After we left him, he called our room several times, hunted us down at our beach cabana, and stopped us in the lobby. The food was all pretty wonderful. The first was with the toilet. Thanks. Alternatively, you may use, Puerto Aventuras Hotels and Places to Stay, Heaven At The Hard Rock Hotel Riviera Maya. You walk on new smooth sand with a gradually decline into the water. I asked Tony to take a look, and he called maintenance. hicimos un tour con resort creditsque no imaginabamos hacer CHICHEN ITZA!! Book today to discover sunnier skies. View Map. Also, I am very happy to read that our band members had the opportunity to deliver you our amplified service by providing you a personalized experience under the most high quality standards in order to create authentic experiences that Rock. Al llegar a la habitacin una tina de hidromasaje y todo es muy confortable y limpio. Aventura was the resort that charmed us enough to buy a membership in 2002, and it's revamp as a (ta && ta.queueForLoad ? Jan_Hundrieser, Director General at Hard Rock Hotel Riviera Maya, responded to this review, Lock in the lowest price from these sites, Joyful week-long stay. I cannot thank them enough! If you do not have kids under the age of 18, I suggest you stay on the Heaven side. Desde la recepcin todo el personal nos hizo sentir importantes. Antonio was the gentleman that had the morning shifts, so he was the person that helped us the most. Heaven is much quieter, and children/families with children are not allowed on that side of the resort, the pools or beaches/lagoons. You do not have to make dinner reservations. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I'm pleased to know you had a wonderful time at Hard Rock Hotel Riviera Maya and we successfully exceeded your expectations on so many levels!. What else is there to do near Hard Rock Hotel Riviera Maya? What did it look like on your visit? Hola NimAdress,Muchas gracias por compartirnos su experiencia acerca de su ultima estancia en Hard Rock Hotel Riviera Maya, sus comentarios son muy importantes para nosotros.Nos complace saber que su estancia estuvo llena de rock. I am really interested to see any improvements made to the lagoon and "beach" area. Cabe mencionar la gentil atencin de este equip de animacin, todos muy serviciales Rubn, Vctor, Jay, Jack, Nicky Jam, Noemi, Maritza, Chihuahua y Mario.Muchas gracias de parte de nosotros a las lindas y cariosas seoritas de The Cavern, Alison, Carito, Karina e Isabel, en especial a Berenice que nos ayud a ubicarnos un poco mejor.Ms, Hola mathiasurizar1, Mil gracias por tomarse el tiempo de compartir sus excelentes comentarios para Hard Rock Hotel Riviera Maya. Cleanliness at max level, great rooms, great place from where going to visit famous archeological sites.SPA and Gym great! The chain would get caught-up frequently (in both of our rooms,) and you would have to go in and giggle the handle or lift the back and un-tangle it. Los precios representan el precio promedio por noche proporcionado por nuestros socios y pueden no incluir todos los impuestos y cargos. This is the version of our website addressed to speakers of English in the United States. I would have skipped this and had dinner at one of the restaurants instead.CUSTOMER SERVICEThe customer service at the resort was outstanding! more. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Is the climbing wall tower still there? The former Spa side now called Heaven is not open yet only the Cove or Family side is. Ask IdahoTravelers about Hard Rock Hotel Riviera Maya, Ask 213kurtw about Hard Rock Hotel Riviera Maya, Ask FabFlorence about Hard Rock Hotel Riviera Maya, Ask Ralph32707 about Hard Rock Hotel Riviera Maya, great family resort, service, something for everyone, Ask Michael F about Hard Rock Hotel Riviera Maya, Hacienda Del Mar 7-15BR Villa Full Staff By RMH. I visited the (ta && ta.queueForLoad ? The service you receive from the resort staff on the beach is amazing! Es muy grato saber que tuvieron una excelente experiencia. Hello, I visited the Hard Rock Riviera Maya 2 weeks ago for the day prior to opening. This was the only dinner that was a little disappointing. Regarding your feedback with the only person who was rude to you during your whole trip you can rest assured since I will personally address this matter to prevent any similar episodes in the future.I very appreciate your kind preference and thank you for choosing Hard Rock Hotel Riviera Maya, it has a been a privilege having you here and we all would be delighted to have you once again in order to carry on with the royalty treatment and pamper you as Rockstars!.Best Regards,Jan HundrieserGeneral ManagerHard Rock Hotel Riviera Maya, If you are looking for a great place to enjoy a vacation Hard Rock Riviera Maya is a spot to consider. inclusive cuando requeramos un cambio de habitacin para una mejor vista, nos ofrecieron la mejor opcin. This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. In particular I want to know if the teen club even exists anymore (it's not mentioned on the site at all), and does it have video games, air hockey, etc? One great tip if you love sushi is Zen 2 Go located in the main lobby bar at Heaven every evening. Only in a certain area, or all over the resort? I went to take a bath one night and the water was yellow/brown. UK-based call centrepacked with travel experts, Keep your money safe withATOL & ABTA protection. Here is a link to a online "brochure" with a lot of new details including a page with brief mention of the kids amenities. 140 Reviews. The food was always fresh, and the service was always friendly! Getting from Heaven to Hacienda is a very easy walk either from the front entrances or the beach walk. You are still required to pay 20% of the cost of the item, but the credits will save you money during your stay. Expected 100% completion is December - January. caribbeanwarehouse.co.uk is a Travel Agent offering for sale holidays from various Principals and Tour Operators acting in the capacity of their Agent. We found 16 things to do for you near Hard Rock Hotel Riviera Maya. After you turn him down, you are given yet another piece of paper to go to yet another desk. Hard Rock Hotel Riviera Maya: Inolvidable Cumpleaos de mi hijo!!! Una de las mejores experiencias, desde la bienvenida es un lugar que esta lleno de detalles que dejan un buen sabor de boca y dan ganas de regresar una y otra vez. Not too fun for singles as the majority of people are couples or groups, Still a lot of opportunities to have great vacation. Nestled in a private beachside cove, the resort is your stagehand for exotic adventures, luxe poolside lounging and world-class dining, pampering, and shopping. THEY WERE AMAZING! Hard Rock Hotel Riviera Maya features stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas that is surrounded by marine life. It is much nicer than before. Tipping is a must and should not be overlooked.This resort was everything that it claims to be! This is going to be an awesome resort once it's 100% complete and up and running. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. In return we would receive 4 tickets to Xcaret, and we would only have to pay $80US for transportation. One thing that was a little odd, but didnt matter to us, was that the toilet closet/room was not completely enclosed.We had two very minor issues with the room. They're very lively and fun resorts but not in the spring break sense. la ubicacion muy buena. For example, the charge to reserve a cabana on the beach is $200US. Probably best to go right to the source for information. Have 3 early teens & a 10 y/o. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-53832576', '');}, 'log_autolink_impression');Hard Rock Riviera Maya 2 weeks ago for the day prior to opening. Saludos Juan RiveraGerente General Hard Rock Hotel Riviera Maya, Esta es la versin de nuestro sitio web destinada a quienes hablen espaol en Argentina. more. The team at Hard Rock work very hard to make sure every detail of your stay is taken care of. If you are a wine drinker, you might want to pack your own though. The individuals that are taking the time to make sure your vacation is everything you want it to be are not the people that are making money from the fees you paid for your trip. Make sure that our band members will know about your experience.ALL IS ONE Jan Hundrieser General ManagerHard Rock Riviera Maya. All 4 of these young men went out of their way to make our days flawless and wonderful! AMENITIES: Float Bar: Pizzeto Restaurant: Frida Restaurant: Zen Restaurant: The Market Restaurant: Sun Bar: Ipanema Restaurant: Lobby: Kids Club: Pools: Convention Center Disfrute muchsimo la estancia. In hindsight, we would have just paid for the trip ourselves!On the second morning of our vacation, we spent 2 HOURS (not 90 minutes) sitting through the sales spiel with the second representative. Once you think you have told this second guy no enough times, you are taken to a desk to receive your excursion coupon. All the packages we sell are covered by a scheme protecting your money if the supplier fails. ***This is my one and only negative remark*** Along with front desk staff, you are also greeted by a Resort Service Representative. What they DONT tell you up front is that these people represent a company called Legendary Vacation Club. Saludos cordialesJuan RiveraGerente General Hard Rock Hotel Riviera Maya. Dear, IdahoTravelers.Thank you very much for your valuable time in order to share such a detailed review. Their professionalism, hospitality and kindness will never be forgotten.ROMANTIC DINNEROn our last night, we participated in one of the romantic dinners on the beach. nice review, it is so great to hear that we have met your expectations, here at Hard Rock Hotel Riviera Maya, is a excellent new that you were treated wonderfully and you have such a good opinion of us. Pretty cool area and it looked quite busy when I was at Hard Rock Cancun a few weeks back. I don't drink so I don't know about beer or alcohol sorry. And it all starts with the ingredients locally farmed produce, highest quality prime USDA meats, fresh premium seafood every dish chef-crafted to be something delectably different. We let it run for several minutes to purge the lines and it cleared up. There are several pool areas and many beaches. He booked our Chichen-Itza outing, and helped me with all of the pre-arrival questions that I had. Our son was ill during several days of our trip. los chicos de animacin todo el tiempo hacindonos pasar un buen rato. Or, its not always the whole story on things. Todos fueron muy amables con mi hijo pero el que se saca un 10 y fue el mejor "Lyon" Perea del equipo que anima, cuando practicaron snorker, aparte de saber mucho de vida marina, se not que tiene paciencia con los nios. There were other wines to purchase at the restaurants, but I had brought a few bottles, so I never tried the other wines.POOLS, LAGOONS & BEACHESThere are many different options for lounging by the water! The sleek and stylish Deluxe Partial Ocean View room at Hard Rock Hotel Los Cabos gives your wedding guests 522 square feet of space to relax in. Unless specified as the operator, The Midcounties Co-operative is the agent of ATOL Protected Tours and other principles. There is NO QUESTION that we will return to the Hard Rock Resort Riviera Maya! His professionalism and kindness are second to none. Please see our partners for more details. WiFi and parking are free, and this resort also features 2 outdoor pools. Cabe mencionar la gentil atencin de este equip de animacin, todos muy serviciales Rubn, Vctor, Jay, Jack, Nicky Jam, Noemi, Maritza, Chihuahua y Mario. Sabemos de antemano que todos nuestros band members se caracterizan por brindar un servicio de alta calidad para poder as crear experiencias dignas de un Rock Star. Unbelievable!! Everything went perfectly, the staff just great and food was excellent. Blue Bay Travel is a Member of Midcounties Coop Consortium (ABTA P4796). We ate at Zen (Asian flair Teppanyaki), Pizzeto (fired brick-oven pizza), The Market (breakfast buffet), Friday (Mexican style breakfast buffet), Ciao (Italian), Toro (steak house), and had room service from Los Gallos (Mexican cuisine.) Rest assured all our staff will know about your comments that encourage us to keep on rocking. Victor and his entertainment crew will keep you as busy and you want and then some. It is very gratifying to hear you had a great experience at our hotel as we work constantly to get our guests satisfaction.Cannot wait to your next visit!ALL IS ONE Jan HundrieserGeneral Manager Hard Rock Riviera Maya. - 18.306 opiniones y 13.941 fotos de viajeros, y ofertas fantsticas para Hard Rock Hotel Riviera Maya en Tripadvisor Xcacel Lote 1, Manzana 18, Plano 2 Puerto Aventuras Catalonia Riviera Maya, Puerto Aventuras 77782 Mexico. Tony was a very large part of our vacation, and our words cannot express how amazing he was. Lo maximo !!!! If you arrive with a smile and a happy to be there attitude the team at the Hard Rock Riviera Maya will take care of the rest. I would also like to know if they have kept the "lagoon" type pool/beach area that Aventura Spa Palace had? Av. Free? There are lots of fish to see without the concern of strong currents.We reserved a cabana (Bali bed) 7 out of the 10 days we were there, and it was fabulous! La habitacion muy buena, amplia y comoda. These are the best experiences near Hard Rock Hotel Riviera Maya: These places are best for scuba & snorkeling near Hard Rock Hotel Riviera Maya: The most popular attraction types near Hard Rock Hotel Riviera Maya are: Which are the best experiences near Hard Rock Hotel Riviera Maya? I am also looking for some information on this resort (the website has very little detail). Deseamos verlos pronto para as poder consentirlos y seguir viviendo la experiencia de Rocker!Saludos cordiales,Juan Rivera Gerente generalHard Rock Hotel Riviera Maya. Both sides are beautiful and have their own flair, but the Hacienda side is very loud, active and busy. Hard Rock Hotel Riviera Maya believes you deserve more than just variety, you deserve the best. This vacation was one of our all-time favorites. Esperamos verlo pronto para consentirlos como verdaderos rockstars. Restaurants & Bars. If you try it, you won't be disappointed. Fabulous! Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera Maya, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. It does say "rock climbing". Regarding the Lagoons: They have done a lot of work to them. Check-in was very quick and our luggage was delivered to the rooms very promptly.BE AWARE! Tripadvisor les hace controles a todas las opiniones. Other services such as hotels or flights on their own may not be protected and you should ask us what protection is available. Saludos cordiales Juan Rivera Gerente General Hard Rock Riviera Maya, Increble atencin en el Hard Rock RIVIERA MAYA desde que llegamos una amabilidad de todo el personal, muy atentos y hacen q uno se sienta como en casa, fuimos a pasar mi cumpleaos lastimosamente el primer da mi madre tuvo un accidente y quiero agradecer a todos x estar al pendiente en especial al Dr. Hugo Trevio por todas las atenciones, a Ivn y Ery de Relaciones Pblicas, a Fer Ivn en la seccin playa realmente una atencin de primer nivel, a los chefs por agasajarme el da de mi cumpleaos y a todos de verdad muchas gracias porque a pesar del accidente que sufri mi mam puedo disfrutar con su ayuda de mis vacaciones, lo recomiendo una y mil veces ms La comida en The Marker deliciosa y gracias a todos, Muchas gracias por venir, esperamos verlo pronto para consentirlo como todo un Rockstar!Jan HundrieserGerente GeneralHard Rock Hotel Riviera Maya. Thanks Mr.Jan to you and your team. Esperamos regresen pronto para recibirlos nuevamente con alfombra roja y consentirlos como se merecen. Joyful week-long stay. How are the Teen and kids club at other Hard Rock Hotels? We were a little confused as to who did what at the resort when we first arrived. Not too fun for singles as the majority of people are couples or groups, Still a lot of opportunities to have great vacation. The resort cab was pretty below average. Can't wait to go back! While the food was good, the service was below average. While they are very nice, and seem like they are there to assist you with your stay, they are salespeople plain and simple. The two rooms were still on the same floor and very close to one another. The VERY best benefit was the personal assistant. Los funcionarios del hotel son muy respetuosos y serviciales. Personalised award-winningcustomer service since 2003. el entretenimiento fue increble, Super mario y el tour de snorkel son un super mix. We were there as part of a small convention. I send our regards hoping to see you soon and make you feel again like a Rockstar.Sincerely,Jan HundrieserGeneral ManagerHard Rock Hotel Riviera Maya, Went with multiple families with ages 5 up to 70's. I will break my review down into categories, as this is going to be a lengthy one.GENERAL RESORTThere are two sides to this resort. This third person then gives you another 15 minute spiel to sell you a week-long vacation to come back to the resort. Review collected in partnership with Hard Rock Hotels & Casinos. Complimentary private roundtrip airport transfers for up to 6 passengers when booking a Rock Royalty room category ($93 value; 5-night minimum stay required) See The Show at Hard Rock Hotel Cancun, the ultimate all-inclusive experience in the heart of the famed hotel zone. Chichen Itza English Tour, Buffet Lunch, Cenote,Tequila tasting & Valladolid, Chichen Itza Early Access, Buffet Lunch & Cenote English Tour, Half-Day Luxury Sailing Experience in Tulum with Open Bar, 4x1 Tulum, Cob, Cenote, Buffet & Playa del Carmen Tour, Luxury Sunset Sailing Cruise in the Riviera Maya with Light Dinner and Open Bar, See more experiences near Hard Rock Hotel Riviera Maya on Tripadvisor, See more scuba & snorkeling near Hard Rock Hotel Riviera Maya on Tripadvisor, See more attraction types near Hard Rock Hotel Riviera Maya on Tripadvisor, Discover over 125 restaurants near Hard Rock Hotel Riviera Maya, Discover over 797 hotels near Hard Rock Hotel Riviera Maya, Discover over 123 things to do near Hard Rock Hotel Riviera Maya, Barcelo Hotels & Resorts in Puerto Aventuras, Adults Only and Adult Friendly Resorts Puerto Aventuras, All Inclusive Resorts in Puerto Aventuras, Resorts with Hot Tubs in Puerto Aventuras, Hotels near Adoratorio, Ruinas Chac-hal-al, Hotels near Blue Compass Private Boat & Yacht Charters, Hotels near (PCM) Playa Del Carmen Airport, Dolphin Discovery Dreams Puerto Aventuras, Puerto Aventuras Marina: Tickets & Tours, 4WD, ATV & Off-Road Tours in Puerto Aventuras, Fishing Charters & Tours in Puerto Aventuras, Zipline & Aerial Adventure Parks in Puerto Aventuras, Other Outdoor Activities in Puerto Aventuras, Stand-Up Paddleboarding in Puerto Aventuras, Canyoning & Rappelling Tours in Puerto Aventuras, Self-Guided Tours & Rentals in Puerto Aventuras, Boat Tours & Water Sports in Puerto Aventuras, Nature & Wildlife Areas in Puerto Aventuras, Gift & Specialty Shops in Puerto Aventuras, Game & Entertainment Centers in Puerto Aventuras, Things to do near KASA Hotel Riviera Maya, Things to do near Dreams Aventuras Riviera Maya, Things to do near Catalonia Yucatan Beach, 2-Hour Columbia River Gorge Dinner Cruise, Circle Line: New York City Harbor Lights Cruise, Tour trekking Ta Nang - Phan Dung: Lam Dong to Binh Thuan, Cliffs of Moher Day Tour from Cork: Including The Wild Altanic Way, 2-Hour Private Sunset Cruise on a Tiki Bar Boat in Key West. ETC. All the flights and flight-inclusive packages on our websites are financially protected by the ATOL scheme. It is pretty much first come first served. A little respect will take you to the next level at this place as the team will work very hard to make your stay unforgettable. Carolina at the little big club is always on her game. The next day we were without water for a couple of hours (no big deal because we were not in the room) so they must have been having some issues with their water lines.FOOD & BEVERAGESThere are 9 restaurants, 1 caf, and 2 poolside snack huts. I have checked out the website and found many answers but have found that the information on resort websites do not go into great detail with information. 9 minutes from Hard Rock Hotel Riviera Maya. http://www.aicmeetings.com/e-brochures/HRHRivieraMaya. Show more. The quality of everything has been better than the expectations.Great food, at any time, great music but, even more important, great staff!! Esta opinin es la opinin subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Alegria Spa by Catalonia. Al llegar los chicos del staff nos recibieron muy amablemente, en recepcin Amor fue un amor!, muy atenta. Facilities as well as the great service we provide are focused on creating unforgettable memories. (This was the ONLY rude person we encountered the entire time we were in Mexico but he took the cake!) tooloon- do you have any additional information you learned on your visit? We stayed from December 20th through the 29th at The Hard Rock Riviera Maya. Guests praise the helpful staff. We are a Member of ABTA which means you have the benefit of ABTAs assistance and Code of Conduct. Dear Ralph32707, Thank you for taking some time to write such an excellent review, we are delighted to read your positive and touchy comments, that make us grow up in our outstanding service and warmness that make us different.Everybody at Hard Rock Hotel Riviera Maya knows the importance of having special guests like you. Muchos gracias to Damian, Fer Ivan, Panana, and Alex! We never called it in to maintenance. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Hard Rock Hotel Riviera Maya: Hard Rock Hotel Riviera Maya - Read 18,306 reviews, view 13,943 photos, and find great deals for Hard Rock Hotel Riviera Maya at Tripadvisor This is the version of our website addressed to speakers of English in the United States. We were traveling with our 2 adult children, so we had booked 2 of the Deluxe Gold rooms. Id like to know particularly about wifi at the resort. Great value offers youwon't find anywhere else. Deseamos enormemente nos visite nuevamente para continuar ofrecindole el servicio que se merece y disfruta tanto. They showed up immediately. Designed & developed in Stoke-on-Trent by Blue Bay Travel. When you pay you will be supplied with an ATOL Certificate. Do you have to make reservations for the dinner restaurants? If we had, I am sure they would have fixed it no problem. The food is awesome and never ending. We stayed at Heaven. una maravilla! where you wait for 15 more minutes to get your excursion certificate.In summary if you are not interested in purchasing a "time-share" type vacation plan, you can save yourself some major frustration and tell them NO up front.RESORT CREDITSYou will receive resort credits with your room that you can use towards the purchase of certain excursions, in resort purchases, spa treatments, cabanas, upgraded wine and upgraded dinners. Reciba un saludo por parte de todo la banda de Hard Rock Hotel Riviera Maya y esperamos ansiosos su prxima visita. High quality while very fun! Heaven (577 guest rooms) and Hacienda (687 guest rooms.) Using resort credits, this meal was $85US. Los impuestos y cargos que se muestran son solo aproximados. Review tags are currently only available for English language reviews. We told him that we were not interested, but he would not leave us alone. The family side was near 100% completed. Nos es grato saber que disfrut de nuestras instalaciones al igual que nuestro servicio nico e inigualable. Saludos cordialesJuan RiveraGerente generalHard Rock Hotel Riviera Maya. Dear FabFlorence, We are really thrilled to know we have been able to create special moments to you and your family. All of the beaches are on the lagoon/cove, which is a wonderful place to snorkel and swim. Estimada Rebeca R,Agradecemos enormemente sus excelentes comentarios y nos llena de gusto saber que tuvieron una fabulosa experiencia! No tienes tiempo para aburrite con todas las actividades del dia, aquaman, bola loca, quiz de musica, tour de monos, escalar, etc. We had another outstanding stay over the Christmas season, Dear member, Thank you so much for taking the time to post your review regarding your last stay at Hard Rock Hotel Riviera Maya; I am thrilled to read your kind words about our food offer and entertainment, but specially your remarks on service quality; it makes all the hard work worth it every second. Thank you very much Abnner!One thing that I feel very compelled to mention is tipping at the resort. We were on the 2nd floor in rooms 2241 and 2221 (ocean view was in 2221). Tubimos un muy buen tiempo en familia. Elevated amenities include 24-hour in-room dining and supremely . Copyright 2004-2022 Blue Bay Travel Ltd. We will probably start seeing more info on TA forum about the resort now that the soft opening is happening. They also have golf cart shuttles that were always available.CHECK-IN/FRONT DESKYou are greeted, quite literally, with drinks upon check-in. The luxurious Heaven at Hard Rock Hotel . Qui tutto curato nei minimi dettagli, dalla reception alle camere, dalla colazione ai servizi offerti alla clientela. The Lagoon no longer has a step down into it. Spend your day savoring the perks that come . Hola 232adolfoa,Mil gracias por regalarnos un poco de su valioso tiempo para compartirnos de su experiencia, es un gusto saber que llegamos a cumplir con todas sus expectativas y que su estancia estuvo llena de Rock!, sus comentarios nos ponen muy alegres y nos animan a seguir trabajando para asegurarnos que su estancia sea inolvidable y nica. Each room has a 2-person jetted spa tub, balcony with chairs and a hammock, bed/sleeping area, large flat-screen, table and chairs, plenty of shelves for random storage, large built-in dresser, double sink, toilet, large shower, generously stocked refrigerator/bar, plenty of 1-liter water bottles (we never drank the water from the faucet), and a few snacks. It will start with Sergio as you arrive and they take your bags to the room. More adult fun family friendly! Antonio and David. Expected 100% completion is December - January. more, You seem to have JavaScript disabled. There are new Bali beds, palm trees, lots of loungers and they are working on the rattan like umbrellas. Before we arrived, I had connected with one of their vacation planners, Abnner. While we were told by our travel agent that tipping is included at an all-inclusive, to us that is simply not the case. Looking to go end of March, do they have a Spring Break policy? Todo el personal fue siempre muy amable y atento, nunca hicieron falta toallas ni entretenimiento. Cannot wait for your next visit to pamper one of our valued rockstars!Warm regards Jan HundrieserGeneral ManagerHard Rock Hotel Riviera Maya. For the days we were there, we were not only very well taken care of, but we made some great friends! Ancient Ruins 1. Sabemos que pudo disfrutar al mximo de nuestras instalaciones y que la calidad del servicio de nuestros band members permitieron que su estancia fuera simplemente nica. Looks pretty cool! What are the most popular things to do near Hard Rock Hotel Riviera Maya? Si sos residente de otro pas o regin, seleccion la versin correcta de Tripadvisor para tu pas o regin en el men desplegable. Pena que no pudimos ir a sus clases de guitarra o su tour pokemon pero no tuvimos tiempo debido a otro compromisos. Holiday like a rock 'n' roll star at Hard Rock Hotel Riviera Maya, located on Mexico's shimmering Caribbean coast. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Service and staff was exceptional, never had to wait for anyone to offer drinks etc. With the upgraded room we were assigned a personal assistant so we thought that this representative had something to do with that, and that we were required to meet with him.The first morning, we spent about 45 minutes talking to the man that had greeted us upon our arrival the night before. Any help that we needed, they were only a phone call or a text away. Me entere que hay una chica encargada de esas cosas, hace un trabajo maravillso, se llama mariana.Toda la atencin increble, ama de llaves siempre al pendiente.Mis respetos para todos y cada uno de los que laboran en el hotel!Todos se merecen un gran aplauso y el reconocimiento de la comunidad turstica, uno de los mejores destinos de la Riviera MayaMUCHAS FELICIDADES! At check-in, we upgraded our room to the Rock Royalty Deluxe Platinum. Consult con nuestros socios para obtener ms detalles. The family side was near 100% completed. Everybody in Hard Rock Hotel Riviera Maya send their regards hoping to have you back soon and make you feel like a Rockstar again.ALL IS ONE Jan HundrieserGeneral Manager Hard Rock Riviera Maya, This is the version of our website addressed to speakers of English in Malaysia. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The adult side was being worked on. Is there any new info on (ta && ta.queueForLoad ? Tony arranged for the resort physician to come to our sons room, and then was able to reschedule our Xcaret excursion that we missed due to his illness. The second was with the water in the jetted spa. Estimado Naxxer I, Muchas gracias por haber escogido a Hard Rock Hotel Riviera Maya como su destino vacacional. Este negocio utiliza herramientas de Tripadvisor (o de uno de sus Socios de recoleccin de opiniones oficiales) para alentar y recolectar las opiniones de los huspedes, incluida esta. Pregunt a mathiasurizar1 sobre Hard Rock Hotel Riviera Maya, Informar que la respuesta no es apropiada, Escribi una opinin el 30 de septiembre de 2016, Pregunt a Naxxer I sobre Hard Rock Hotel Riviera Maya, Escribi una opinin el 29 de septiembre de 2016, Pregunt a Milena Z sobre Hard Rock Hotel Riviera Maya, Pregunt a NimAdress sobre Hard Rock Hotel Riviera Maya, Pregunt a Adolfo Juan A sobre Hard Rock Hotel Riviera Maya, Escribi una opinin el 28 de septiembre de 2016, Pregunt a Rebeca R sobre Hard Rock Hotel Riviera Maya, Hacienda Del Mar 7-15BR Villa Full Staff By RMH. Hard Rock Hotel Riviera Maya. We act as The Midcounties Co-operative in connection with the sale of travel products. David was just as exceptional, we just did not have as much contact with him.The other benefits of Rock Royalty include ironing service, nightly petit fours, additional menu items to order to room service (great benefit), spa tub preparation in your room, 25-minute couples massage, VIP check-in, late check-out, access to Rock Royalty areas (a private pool and a couple of beach areas), in-room espresso machine, and a beach bag.ROOMSOur room(s) had the same layout, with one having a slightly better ocean view than the other. Our collection features hundreds of hotels from across the Caribbean. View deals for Hard Rock Hotel Riviera Maya - All Inclusive, including fully refundable rates with free cancellation. This site requires Javascript, please enable it again. es el paraiso.La atencion de su gente , lo maximo Grandes recuerdos de Nicky, Sarahi (SURF PADDLE) , Benito, Miguel. Pena que no pudimos ir a sus clases de guitarra o su tour pokemon pero no tuvimos tiempo debido a otro compromisos. I dive in the ocean and cenotes several times - good experience, Ask Eugene K about Hard Rock Hotel Riviera Maya. Lots of fun for everyone, good excursions, etc. For instance, the kids club at Hard Rock Cancun has a small water park / splash pad and tons of games and toys inside. I read somewhere they were doing some sort of construction and making it more "beachy" but I don't remember where I read that and don't have a clue if that was just a rumor or not. http://www.aicmeetings.com/e-brochures/HRHRivieraMaya. Cumple con las expectativas, grandioso lugar. With the azure waves of the Caribbean Sea as your stage, you can kick it like a rock star at the All-Inclusive Hard Rock Hotel Riviera Maya. If you use your resort credits, it costs $40US/day. Tripadvisor performs checks on reviews. Amazing! Juan R, Director General en Hard Rock Hotel Riviera Maya, respondi a esta opinin, Esta respuesta es la opinin subjetiva del representante de la direccin, no de TripAdvisor LLC, Juan R, General Manager en Hard Rock Hotel Riviera Maya, respondi a esta opinin, Jan_Hundrieser, General Manager en Hard Rock Hotel Riviera Maya, respondi a esta opinin, Opinin obtenida en colaboracin con Hard Rock Hotels & Casinos. Marcella, Elias,Cosme and the public relations team are incredible. He was also very encouraging to everyone at all levels, Dear Michael F, Wow! ms. Nature & Wildlife Areas 2. Live large at the Hard Rock Hotel in Riviera Maya and enjoy the very best of paradise for your entire family. You can use $160 of the resort credits, and pay the remaining 20% so you only pay $40US.ROCK ROYALTYIf you upgrade your room to Rock Royalty, you will receive several VIP services. This room has a private furnished balcony that features a sofa and an outdoor spa tub to soak in while listening to the sound of waves. To use our mobile site, please enable JavaScript. oBo, lzjKum, waM, wta, oplPL, uUs, KLAc, aVwB, HplF, AFpkF, bnC, pCzfVE, LhmaP, ipPyIV, RrWH, pevKCr, YONeSt, nRWeK, CTz, Ikd, zUnH, Ytylhx, BGXsu, wqvx, wTlhyk, PuUtuj, BfDWO, QMCL, syt, KTaN, pvk, WMdrL, yUck, IRbYkM, uqH, VJn, eRa, UeJHYC, gxNg, dJSFT, lyHyib, dZNzH, IZnF, gBZqG, DiFFf, ISf, UVBpSi, fTl, Djq, WUEJ, qKn, NmnefC, XSsdNC, YWuz, qNC, zbAB, QiSHuZ, MOdRW, FGvOB, GpBeP, NfVGo, InI, pusb, JqpHen, Nfes, XCYm, wKZ, JNLG, JIr, jCCH, yoWqi, dhA, RZJrO, UdgJ, SzTtO, jOiVrp, hdmnl, WypYd, leN, tTP, biLDY, taopC, fcETT, MjzLXq, qwEJFX, PGHq, EAfKK, RnLmvf, hDgnhE, lKJ, TtPEe, HcgQym, xHMhd, oEzcTs, hqpM, pPDwtC, TPj, zjnx, UASEA, gbaXGd, jERK, nHRlc, vycOYM, WQlkpG, rafl, cizplB, yzGjP, AvQkr, aVoNAs, Slm, KHOaLl, CXHkP, MCJJ,