Adds the following feature support to Yealink devices, which are already certified for Webex Calling: Enable Firmware Channel support for MPP Phones. Local Gateway refers to on-premises gateway. The toll-free number has a toll-free These profiles can be assigned Customer managed devices: Support for door devices from 2N, Algo, CyberData, Grandstream. You can complete that configuration right with the TAC team. management, caller ID settings, and scheduling for multiple auto attendants through Migration of features in Control Hub: Number management. Customers in United States, Europe, and Canada can now create their E911 accounts directly from Control Hub. With this capability, Webex Calling administrators have a simplified way to export existing data, import new data, Get a full set of calling features including . can collect logs and create a case on Control Hub. This effort will add a Messages softkey for users to access their voicemail box on the voice portal. Customers who have already purchased Yealink devices and need T-Series or CP conference devices exposed to their Organization It includes filtering, which allows users to Control Hub. features without incurring PSTN charges. the call against any extension from the list of users who are assigned to the call park group. provides enterprises with a strategic cloud-based service with unlimited scale to meet regulatory compliance with actionable users are able to send the call directly to voicemail. For more information, see the following Help articles: AdministratorsTurn On Hoteling for Webex Calling Users, Link Your Calling Profile to a Host Phone. When you delete a location, you delete all of its assigned Calling, Integrated Audio configuration for Webex Calling Cisco PSTN with Webex Calling is now available in the following countries: For additional information, visit Get Started with the Cisco Calling Plan. associated transcript is also deleted. aid in speedy resolution. On January 6, 2022, phase 2 of RAY BAUMS Act, will take effect, which requires that a dispatchable location for non-fixed Calling; Meetings; Messaging; For Enterprise. zone field independent of the time zone set for a location. Consistent search for workspace devices across Webex App and devices. This feature Business texting for Webex Calling is a secure and compliant way to send person-to-person text messages to customers, partners, and suppliers. partner to enable this feature. Adding support for remaining user features in the Webex for Developers Platform. BroadSoft UC-One based Webex Calling App, Webex Calling Data Center in the European allows a user to receive and place calls to and from another user's extension, using their own phone. Coming soon as an extension may differ. Point (PSAP) for emergency calls. Emails to users now include information on setting up this PIN. You no longer have to go to the Calling Admin portal to set Configure and manage Webex Calling devices. Multi line Support on Webex Calling using Virtual Profiles. administrators to assign workspaces to shared lines on other devices. and Caller ID. partners and customers dont want to be provisioned by default in EUN and wish to Customers Dual Identity Support setting impacts the handling of the From header and P-Asserted-Identity (PAI) header when sending an Choose Existing User, enter the phone's owner, either part of the username or the user's real name, choose the user from the results, and then Building on the existing Configure Layouts feature, Line Key Templates adds a new administrator experience, which allows to This feature enables Webex Calling customers to create and manage a voicemail and fax inbox that can be shared by multiple For more information, see the following articles: Configure and Manage Webex Calling Devices. We now support RedSky integration for Webex Calling, a feature that replaces a customer's use of the cloud PSTN provider or Virtual Extension Ranges simplifies the configuration to integrate with third party telephony systems. From the customer view in https://admin.webex.com, go to Services > Calling > Numbers then click Add Numbers. Through Control Hub, location services, including hunt groups, call queues, and auto attendants, now have a separate time Provisioning new customers by default in the EUN datacenters. time when they enable call recording. This requirement allows administrators to assign a professional license to newly added call records, create scheduled reports, and for Webex Pro Pack users, export call This feature provides native registration for Webex video devices (Desk Pro/Hub, Room Systems). Devices can be added and managed directly from a workspace profile. Meetings traffic. For more information, see Configure a Webex Meeting site to use Integrated Firmware Release 5.0(1). For more information, see Auto-Provisioning of Webex App Devices in Unified CM for Calling in Dedicated Instance. displaying the caller ID of the actual connected party and provides the terminating party with the ability to prevent the Enhance the Webex Calling CDR with additional fields. We now support the following sell-in countries: Japan and Mexico. This feature helps to self-manage the MPP firmware the Control Hub. Office features are now supported through Single Number Reach (Office Anywhere). cases. Administrators can assign Partners: The Webex Calling for SP offer will be consolidated for a simplified, single offer, to provide expanded addressable For more information about Webex Calling APIs, click here. Call Recording: Enable dual stream recording. Webex Calling supports partner digital fax solutions that are configurable through Control Hub. DeleteDeletes a device that is listed for the user. when this feature is released. We've added this capability to the Webex Calling App section of the System Requirements article. Take a moment to familiarize yourself with what's new in language and regional support, device activation, dial plan improvements, and much more. For Caller ID, and Intercept. This feature enhances the connectivity of Webex Calling to on-premises PSTN and PBXs. Webex Calling for Chrome softphone looks and feels just like a desktop application and delivers the enterprise-grade calling features you List devices by person ID. Cisco Webex is the leading enterprise solution for video conferencing, webinars, and screen sharing. CScan is a tool that can be used to check the status of location ports and bandwidth. Shared line appearances Intelligent collaboration devices for every desk. calls and potential security risks. tight and protected against water projected from a nozzle. You can also add a phone to a user in the user's profile. Administrators are now able to reset a user's voicemail PIN within Control Hub by issuing a temporary default PIN. Under Users on this Device, click Configure Ports. It supports set a default PIN for users. For details on network requirements and configuration Audio for Webex Calling, Analytics for Your Cloud Collaboration Speed dials can be overwritten as part of Webex Calling. virtual extensions to users that arent on their organizations, suppliers, or business partners network. For Cisco IP Conference Phone 7832, some softkeys may not be available. Download Webex for Windows, macOS, iOS, and Android. For more information, see Configure and Update Phone Settings for Your Organization. Dubber Call Recording integration removes the swivel chair provisioning that is required today. for a single external number. If the device added to the user is Webex Aware, then the Webex Aware option is From the customer view in https://admin.webex.com, go to Users, and select the user you want to assign the device to. Webex Calling media point of presence (PoP) in South Korea is launched to provide local media for South Korean customers. The users and places that appear on this phone are listed in order of appearance. Voicemail & Transcription integration with Webex KMS. With this feature, enterprise users can now see the extension, if assigned, for all calling users in the system. When user enables DND on the phone, the state is integrated with user's using Control Hub. Customer Managed Devices will be added in phases Adding support for call in the Webex for Developers Platform to support integration of the emergency call. For more Go to https://settings.webex.com and select Webex Calling. The program grants PSTN connectivity with Webex Calling, which is possible through a selection of providers that underwent a rigorous certification process. Private Network Connect (PNC) enables customers to access Webex Calling more securely and reliably than over the top Internet This feature is available in all regions. For more information, see Singapore data center for Webex Calling. For more information, visit Decline a ringing call on all devices for a user. In order to enable Webex Calling service for these countries, it is required that Webex Calling supports location-based routing based on user's geographic network. entitlements. From the customer view in https://admin.webex.com, go to Workspaces. Call Park ringing on other devices or applications once the call is declined. Configure and manage Webex Calling devices You can assign and manage devices for users and workspaces in Control Hub. Enable on-demand PRT collection for MPP devices Webex Calling devices, On-demand PRT collection allows administrators and technical support engineers to For more information, see Call behavior and assign calling Webex Calling Private Network Connections. Official support for Oracle, Ribbon, and Audio codes Administrators or Partners no longer need to remove then re-add and configure a user to change the license. services. An optional flex add-on option for Cloud Connect. When you connect accessories (Headsets/KEMs) to an MPP device, they appear as an inventory item under the Devices tab in the Webex administrators can assign This functionality enables For details, see Where is Webex available?. It has all the essential business calling capabilities you are likely to need. Limited to a single device. code: Cisco IP Phone 6800 Series Multiplatform Phones (Audio phones6821, 6841, Webex Calling. Horizon Mobility can track soft client users (using the MyE911 app) and HTTP-Enabled Location Delivery (HELD) maintains users feature settings and assigned device/clients. and choose the device to delete. You can complete user and workspace they can use locations to associate specific settings. This feature enables support in Webex Calling to be compliant to toll bypass regulations. Audiocodes ATA devices, Cisco IP DECT 6800 Series Release Notes for A new dashboard is available that provides visual representation of Webex Calling usage for users. Configuration for users and workspaces is completely migrated to Control Hub, so access and editing in the Calling Admin Portal The new Calling Media Quality dashboard in Control Hub makes it easy to manage Webex Calling call quality across your organization. The steps for assigning a toll-free number are just like assigning any other phone number. While most of these devices can be registered using a MAC address, only the following subset can be registered using an Organizations can also provision Webex Callings first location (also known as headquarter location) in India. Its available as an add-on to Webex Calling customers in the United States and United Kingdom. For more information, see: Manage Application Services for a Webex Calling User in Control Hub. which are documented in the 6800 release notes, 7800 release notes, and 8800 release notes. on their Webex Calling deployment. These phones can and hoteling for hosts. This tool also provides an option to Control Hub. Note: These fields were previously titled Directory Number and Direct Line; these column names continue to support for a short time. Video conferencing and collaboration devices for effortless new ways to connect with your team, share your ideas, and express yourself. labels, and line key LED pattern. You can download either app from settings.webex.com. Factory Reset . by the Webex App to determine the location of user both on-permise (enterprise wiremap) and off-premise. Migrations, Manage Web pages can be scanned for valid telephone numbers and, when found, they are turned into hyperlinks to make dialing easy. Instance. Unified CCPP for Webex Calling and Dedicated Instance. When a user adds the Speed dials to their MPP phone, they arent visible in the Control Hub. To add a shared port configuration, click the icon. From the customer view in https://admin.webex.com, go to Management > Workspaces, and then click Add Workspace. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. now allows to create Workspaces without devices, which can then be assigned as and manage Cisco DECT network settings within Cisco Webex Control Hub. You no longer have to go to the Calling Admin portal to configure a user as a hoteling guest. Follow instructions in the Add and assign phone to user or Add a phone to a new workspace to how to edit these services, see the following: Expanded devices portfolio: Cisco VG400 Gateway. Feature Access Code (FAC) cleanup and documentation. When the customers call the queue For more information, see Manage call queue policies. You no longer have to go to the Calling Admin portal to enable Monitoring for users. Multiplatform firmware will be upgraded for Cisco MPP 6800, 7800, and 8800 series have the option to request a migration to the new data center pair in the EU. in Control Hub. The app is now able to automatically detect wiremapped location (locations provisioned by admin in RedSky) or prompt for the We recommend that you limit the number of devices to 1000 per CSV When the user is ready, DND can be disabled from As a Webex Calling for VARs customer, you can now choose between the following calling settings: Cloud Connected PSTNA cloud solution that doesn't require a significant investment in local hardware. users. Ring Splash was added on the executive call feature in the Calling User Portal. The net-new calling customers are now provisioned in the First Time Setup Wizard or add a location. Enabling capabilities such as the ability to assign Customer-Managed Devices to User profiles, allowing to add shared lines, the designated administrator for the location. Receptionist Client supports displaying title, mobile, department for Webex Calling. User's with a Webex Calling professional license can use their personal room system device to make (or receive) external calls using a phone number or You can now view data for auto attendants set up in your organization, such as number of calls during and after business hours, A new Calling Analytics dashboard is now available. This reduces Enter #000 on the Activation Code screen, the phone is reonboarded with Webex Calling and provisions to the new user/workspace. look and feel with improved page layout. Select the user to modify and scroll down to Devices. For more information, see Use Webex Go on Mobile Phone. Prevention Lifeline. The records via API. Webex Calling is capable of labeling the calls that will reduce time in answering unwanted Phone. longer have to go to the Calling Admin portal to set up and configure user intercept. a couple of easy steps. more information, see Webex Calling call queue CSV file format reference and Webex Calling hunt group CSV file format reference. activation code: Cisco IP Phone 6800 Series Multiplatform Phones (Audio phones6821, 6841, 6851), Cisco IP Phone 7800 Series Multiplatform Phones (Audio phones7811, 7821, 7841, 7861), Cisco IP Phone 8800 Series Multiplatform Phones (Audio phones8811, 8841, 8851, 8861). You can add phone numbers to desk and room devices in your customer organization at any time, whether you're in the middle Mobility provides an E911 solution for Webex Calling that lets you take advantage of user mobility instead of traditional Webex features that are supported by the phone. tag next to it, so that you can easily identify it. Flex 3.0 packaging updates: Alignment of license capabilities and how they are assigned in Control Hub. Calling Behavior API is essential for large partners, migrating from UCMC or UCM to Webex Calling giving them ability to automate When people are at work, they get together in lots of places like lunch rooms, lobbies, and conference rooms. to the latest load during their scheduled nightly maintenance window. The devices listed here support Webex Calling. The phones can download the new firmware during its scheduled nightly maintenance. We've enhanced device management throughout Control Hub. Select the user or workspace to modify and scroll to Devices. You no longer have to go to the Calling Admin portal to enable Privacy for users. The enhancement includes trunks, groups For more information, see Manage Call Queue Agents. details for your organization to track the adoption of Webex Calling. download the firmware using the Software Download link. See here, or the Preferred Architecture document for more information on Webex Edge Connect. New devices including Cisco IP Phone 6861(Wi-Fi) and 6871 (with color display) Multiplatform Phones and AudioCodes MediaPack Previously this capability was behind an optional toggle. in Control Hub. The new experience removes the previous that eliminates the need to switch between separate applications. UK customers) is now changed. location where the number belongs. For more information, see Manage Voicemail Settings for a Webex Calling User. As part of this firmware upgrade, no new calling Webex Calling Media Pop data center in Singapore is a new calling data center that offers edge services, media services, and We expanded visibility of the Service Assurance widget in the Calling Admin Portal (previously only available in Webex calling Webex Calling now allows you to dial in to Webex Meetings dial in numbers, both toll and toll message and the voicemail is attached as a .wav file. For more information about Webex Calling APIs, click here. We've fully documented all FACs available and disabled undocumented FACs that cause poor usability. Audio for Webex Calling. Select Device administration, then option, your media stays in the Cisco Webex cloud, for improved latency and savings and then click Save. Allow a user to move locations and retain voice mailbox settings. a particular user. see all the lines assigned to their devices in one place. We've added support for call queues and hunt groups through CSV from Control Hub, available to partners and customers. information, see Configure Calling Template. You can see call For more details on the announcement, see Cisco ATA 11.2.3 Firmware Upgrade. to Webex Calling customers in the US. This update applies to new customers deployed on Webex Calling and is not applicable to Webex Carrier customers (AKA BroadCloud Carrier). belongs. When you add users in bulk using a CSV file, you can now include locations in that file. Other Cisco Webex Devices include Cisco Webex Room or Desk device, including Cisco Webex Board. Calling, Configure Call Park intercept for a location in location and active users give you detailed insight for your Webex Calling deployment from Control Hub. During synchronization, the system imports a list of users and associated user data Instance. be extended to other partners. The key principle of a Workspaces device is that its not assigned to a specific user, but rather a physical location, allowing migration license, and later onboard to Webex Calling. You can subscribe to this article to get updates on any changes. Webex is introducing a new organizational concept of location that works across Webex services. 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