It includes these sections: The Cisco Unified Communications system is designed for a single, secure, converged network. VUEtut does not own or claim any ownership on any of the brands. 01/08/2017 - by John-Support VUEtut 0. . The exam measures a candidates knowledge of task performance rather than memorization of features and functions. Caution: Do NOT edit certificates on both TFTP servers at the same time. Calls can also be set up for automatic recording based on predefined rules and events. Using the Cisco Lifecycle Services approach, Cisco Systems and its partners offer a broad portfolio of end-to-end services. CUCM is a scalable solution designed to improve communication at every phase of your business while helping you avoid paying for features you dont need. Regardless of industry, your business benefits from these high security standards. Note: This feature only prevents, but does not fix ITL issues. 25707, is the practice director for collaboration and networking at Iron Bow Technologies, a Cisco Gold and Master Unified Communications Partner.Josh was previously a lead instructor and director of operations for Internetwork Expert, a leading CCIE training company. They can also provide technical assistance to Network Analysts & Network Professionals. Agent and supervisor optionsProvide full support for agent or supervisor interaction using chat capabilities. In particular, unified communications provides quick communications that prevent team members from needing to constantly switch between applications thanks to tool consolidation. An integrated Cisco Unified Presence provides user information and status and enables interconnection to popular messaging networks. For small organizations, Cisco Unity Express offers a voice messaging solution that integrates with your router. This is only for specific configurations. Location: Charlotte, NC. SHOW ANSWERS. It is critical for the good functionality of the system to have all certificates updated across the CUCM cluster. Training, like this, $300 per exam; $1,200 total. Networks can be designed to ensure no single point of failure in either network topology or applications. Sofia, Sofia City Province, Bulgaria. Not only is it easy to add new users, but it also means CUCM supports the needs of small businesses, enterprise-level corporations of up to 80,000 users, and everything in between. It also operates with a variety of third-party apps like Microsoft Teams and Slack. Save the phone configuration in CCMAdmin and choose. The documentation set for this product strives to use bias-free language. Intelligent contact routing and multi-channel automatic call distribution (ACD)Enables interaction with customers via phone (inbound or outbound), video, web, e-mail or chat. Cisco Unified Communications Express suitable for businesses with 50 to 250 users. UC engineer salaries declined slightly from previous years with the average down from $94,354 to $91,623 (a dip of just under three percent). Unified Communications Internetwork System (UCIS) engineer. As a result, earning UC certifications often requires multiple exams and credentials. A certified candidate designs, implements, configures, manages and troubleshoots Cisco UC applications, networks and devices. Microsoft named a Leader in 2022 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide. Caution: Be aware of Cisco bug ID CSCut58407-Devices cannot restart when CAPF / CallManager / TVS-trust is removed. Find more here. CAMPBELL, CA - December 1, 2022 - 88, Inc. (NASDAQ: EGHT), a leading integrated cloud communications platform, today announced it has been named a Leader in the 2022 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide 1.This is the eleventh consecutive year 88 has been recognized as a Leader in this report. The Microsoft Certification Program underwent extensive changes in September 2016. RegenerateCallManager: Upon regeneration, the CallManagerautomatically uploads itself to CallManager-trust. Upon regeneration, the CallManager certificate automatically uploads itself to CallManager-trust. Site/campus mobilityAllows users to access the Cisco Unified Communications network through the wireless Cisco Unified Wireless IP Phones 7921G, 7925G and 7925-EX. MessagingCisco Unity provides users with access to voice, e-mail, and fax messages from a Cisco Unified IP Phone or from a PC. Its a communications and collaboration solution that grows alongside your company and adapts to changing business needs. How Does 401(k) Matching Work for Employers? The Cisco Unified Communications system is designed to be deployed efficiently and effectively. Cisco Unified Communications Select Operate Service, which provides a proactive support solution that combines 24-hour, 365-day-a-year access to technical support representatives plus a simple-to-install monitoring solution designed for Cisco Unified Communications. A bundled solution simplifies the way in which you order applications and services and makes it easy to add options. Selective silent recording is enabled by a supervisor through a CTI-enabled desktop. The infrastructure layer consists of routers, switches, and voice gateways. Another consideration is Mitel Networks. CUCM provides a programming interface to external applications such as Cisco IP SoftPhone, Cisco IP Communicator, Cisco Unified IP Interactive Voice Response (IP IVR), Cisco Personal Assistant, Cisco Unified Personal Communicator, and CUCM Attendant Console. If the Common Name of the certificate is from a different server (not CUCM cluster) verify the certificate from the other server is valid. Most Cisco Unified IP Phone models support the industry-standard 802.3af power and the Cisco pre-standard inline power. If a user roams to a different site, the system will discover the new physical location for emergency 911 information purposes. CTL client - if this method is used, then your CTL file is signed with one of the hardware eTokens. IPsec tunnels to Gateway (GW) to other CUCM clusters do not work. In addition, the solution interoperates with existing time-division multiplexing (TDM)-based systems and enterprise business applications, allowing organizations to migrate to full-featured IP communications while maintaining existing technology investments. In this way, emergency agencies can identify the location of 911 callers without a system administrator needing to keep location information current. Cisco Unified Communications Manager (CallManager), View with Adobe Reader on a variety of devices, View in various apps on iPhone, iPad, Android, Sony Reader, or Windows Phone, View on Kindle device or Kindle app on multiple devices, The Identity Trust List (ITL) enabled per the Security by Default (SBD) feature and the Certificate Trust List (CTL) for Mixed-mode environments. The Cisco Unified Communications Manager is a powerful communications tool that can be used to manage the voice and data needs of an enterprise. Get most updated file of your desired Cisco Unified Communications certification exam and start preparing. We've put together a collection of 101 Free Video Training for Cisco Unified Communications Manager (CUCM) that you can watch and learn. Note:If a CAPF certificate expires, phones that use LSC are not able to register to CUCM because CUCM rejects their certificate. The phone cannot authenticate HTTPS service. Acceptable exams include any current 642-XXX professional-level exam, any 300-XXX professional-level exam, any CCIE written exam, any CCDE written or practical exam, or passing the Cisco Certified Architect (CCAr) interview and board review. Cisco User Connect Licensing (UCL) provides per-user based licensing for individual Cisco Unified Communications applications, including the applications server software, user licensing, and a soft client. Also, they should be well-versed in Avaya product maintenance, and in testing product implementations and troubleshooting issues. So that way UCM doesn't need to sync with the cloud all the time. Emergency caller response/safety and securityEnables emergency calls in an IP network to be directed to the appropriate Public Safety Answering Point (PSAP). UC also lets users choose preferred communication channels that fit their overall needs. After you remove or regenerate a certificate from a certificate store, the respective service needs to be restarted in order to take on the change. Cisco Unified Communications Certification Certification Expired Exams. This system, which includes IP telephony, unified communications, rich-media conferencing, IP video broadcasting, and customer contact solutions, takes full advantage of the power, resiliency, and flexibility of an IP network. Recertification involves passing a single exam. If you run a CUCM cluster in Mixed-Mode, this means that the CTL file needs to be updated after all certificate changes. The certification requires candidates to pass a 78-question multiple-choice exam, to be completed in no more than 105 minutes. Cisco offers in-depth training courses, both in the classroom and online, for each exam. CCIE credential holders must recertify every two years or it will be suspended. Headquarters, contact centers, branch offices, and telecommuter configurations can be interconnected without geographic constraints. On the server or node where both Unified Communications Manager and the CDR Agent are running, Unified Communications Manager writes the CDRs into CDR flat files in comma separated value (CSV) format. After all certificate modifications, the respective service needs to be restarted to take on the change. Hello All With the existing track of Unity Certification being retired are there any new certifications being issued. The Cisco Unified Communications certification helps you kick start your career in the information technology market. Which Cisco Unified Communications Manager protocol communicates with collaboration endpoints? CUCM optimizes the functionality of Ciscos Unified Communications Suite. This layer is responsible for actually bringing the CUCM application and functionality to the user AKA, its what connects the communication channels and features to the users current communication device, the endpoint.. For many enterprises, that means a larger use of unified communications or the consolidation of existing communications tools into a single platform. Extension Mobility or ExtensionMobility Cross Cluster issues. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Four exams are required to qualify for the CCNP Collaboration credential. Operate services reduce the risk of communications downtime with expert technical support. Administrators can establish alert thresholds based on device and codec types. CUCM allows organizations to consolidate their communications infrastructure so team members can communicate solely through Ciscos unified interface. The Identity Trust List (ITL) enabled per the Security by Default (SBD) feature and the Certificate Trust List (CTL) for Mixed-mode environmentsare also be covered in this document in order to avoid any undesired outages. Cisco Unified Communications Manager uses the CA certificates that are held in the trust store to ensure that the certificate presented by the Cisco IP phone is trustworthy. In Administering Cisco Unified Communications Manager (ACUCM) v12 Training this course you learn the concepts of IP telephony based in system administration, including its function, features, and configuration. Some popular applications include Cisco Unified MeetingPlace, Cisco Emergency Responder, Cisco Unified Presence, and standard protocol interfaces, including Telephony Application Programming Interface, Java Telephone Program Interface, and Simple Object Access Protocol. CUCM extends services such as hold, transfer, forward, conference, speed dial, redial, call park, call transfer, termination and many others. The tomcat-trust VeriSign_Class_3_Secure_Server_CA_-_G3 is no longer used. Voice and Unified Communications Specialist Certifications In addition to the CCNA Collaboration, CCNP Collaboration, and CCIE Collaboration certifications, Cisco offers many certifications that designate individuals with skills in specific voice and unified communications solutions. Options include configuring the phone to ignore Gratuitous Address Resolution Protocol (GARP) requests, disabling the PC port on the phone, disabling access to network configuration settings on a phone, and configuring a phone to accept only digitally signed firmware images. CUCM leverages an internal database to store information. Cisco switches can be configured with redundant power supplies connected to uninterruptible power supplies in a data center to ensure that the power to the phone is preserved, even when local power for other equipment at the desk is lost. Cisco Unified Communications Manager Software v12.5 | Cisco Unity Connection v12.5 | Cisco IM&P v12.5 . With 270 million monthly active users, Microsoft Teams has become essential to how hundreds of millions of people meet, call, chat, collaborate, and do business. Common interfaceCisco Unified Personal Communicator is a presence-based desktop application that provides a focal point for phone services, directory services, video, call management, presence, messaging, and web conferencing. WirelessCisco wireless access points allow Cisco wireless phone users to roam a campus without losing voice connectivity. This is so calls can be processed between geographic locations without sacrificing call quality. The Cisco Certified Collaboration Associate certification is for Cisco engineers who specialize in Cisco's Unified Communications (UC) products. Cisco offers in-depth training courses, both in the classroom and online, for each exam. CUCM also offers Called-Name Display, which provides the users full name as opposed to just their phone number. Cisco Unified Communications Manager acts as the central hub for organizations to utilize their Cisco communications products and services. When evaluating UC certifications, and especially certificate programs through colleges or universities, consider if the required skills and knowledge might transfer to a job working with Mitel technology. Then, they must pass one additional exam from an approved list. Voice, Video, and web self-serviceExtracts and parses web content and presents this data to customers through a telephony interface, allowing simple transactional requests to be handled by the interactive voice response (IVR) system instead of by agents. Note that the five-year time range currently cannot be modified to be a shorter range of time on CUCM. Users can build a call routing table on CUCM of registered devices and enter additional route patterns based on a database of Cisco IP phones and computer telephony integration (CTI) ports configured in the system. and like to learn more abt Cisco Call Manager(CCM or CUCM) Installation, troubleshooting & working. Expressway C and E regeneration process is described in thesevideos: Installing a Server Certificate to an Expressway, Generating CSR for MRA/ Clustered Expressways, How to Configure Certificate Trust between Expressway-C and Expressway-E. Should you run into an issue or need assistance with this procedure, contact the Cisco Technical Assistance Center (TAC) for assistance. Global Knowledge is the only learning partner offering role-based training on a real-world multi-site lab topology specifically designed for the needs of North American students. Certificate Regeneration Process For Cisco Unified Communications Manager (CUCM) Guide. Automatic silent recording starts call recording on all calls. CUCM allows for local and external directors. Collaboration engineers focus on the deployment and support of voice, video, and live text communication solutions . LCSAUC Cisco Lifecycle Services Advanced IP Communications . This is focused on CAPF and CallManager certificate regenerations but can occur with other certificate stores within CUCM, such as Tomcat. Every professional-level exam now earns a Specialist certification. CCIE Lab Exam: The Cisco Learning Network maintains a list of self-study resources for the CCIE lab exam. All rights reserved. Most of the -trust certificates are copies of used Service certificates. This includes HIPAA, GDPR, PC, CJIS and FedRAMP, among others. The process is described in the. IP communications provides powerful and efficient voice, data, and video communications, and related capabilities. Cisco Unified PresenceThe focal point of all status processing, including attributes and capabilities. CUCM supports the latest authentication, encryption, and communication protocols. User Connect Licensing is available in Essential, Basic, Enhanced, and Enhanced Plus versions. Cisco does have the concept of an offline collector or satellite collector which can have a sync on premise with UCM. If those hostnames and domains are no longer used, then those certificates are not used and can be deleted. 650-251. Video endpoints support common call features such as forward, transfer, conference, and hold. Phones do not authenticate for Phone VPN, 802.1x, or Phone Proxy. Pass Cisco Cisco Unified Communications any exam with our real exam questions answers. The Cisco Customer Interaction Network component provides a single, integrated platform for all contact center locations. Cisco Unified Communications Manager L3 certification preferred; 2022-07-06 / full time Send your application for this position. Colt decided to insource external delivery activities to colt to follow our strategy to grow in the Cloud . CCIE Practice Exam: Udemy offers a practice exam with weekly-updated questions and answers as the final prep for the CCIE. Now Get Most updated version of Cisco Unified Communications Exams and Pass your Exam in First Attempt. Voicemail and integrated messaging x`\D|en. I also created requests for UCCX Tomcat. This is the reason; millions of IT professionals take certification exams and increase their worth. The UC certification landscape is not as crowded as the pool of general networking certs or the increasingly popular cloud and mobile credentials, but UC is on the rise nonetheless. Candidates must pass one of the following exams: Microsoft provides links to training, practice exams by third-party vendors such as, Avaya Professional Sales Specialist (APSS), Avaya Professional Design Specialist (APDS), Avaya Support Professional Specialist (ASPS), Avaya Implementation Professional Specialist (AIPS), ACSS: Avaya Certified Solution Specialist (ACSS) (engagement solution) and Avaya Certified Support Specialist (ACSS) (product), ACIS: Avaya Certified Integration Specialist (ACIS) (engagement solutions) and Avaya Certified Implementation Specialist (ACIS) (product). Cisco Unified Communications Manager (CUCM) Training Courses | Global Knowledge Cookie Preferences Screwfix and other companies we work with use cookies to improve your experience, for analytics and to deliver relevant advertising on this and other websites. Note: This feature does not work for Mixed Mode clusters, as this parameter only clears ITL, not CTL entries. Most of the certificates used in CUCM after a fresh installation are self-signed certificates issued, by default, for five years. Required Certification: DoD 8570 IAT Level II. Three or more years of experience recommended. Questions: 45. This release of the Cisco Unified Communications system also includes Cisco Unified Conferencing for TelePresence, which is a new technology that combines rich audio, high-definition video, and interactive elements to deliver a unique in-person experience. The firewall acts as a guardian between all IP devices and the Cisco Unified Communications system platforms, ensuring that only specific transactions are allowed. Network + ITIL and or Agile Foundations; . When you regenerate certificates via the CLI,you are requested to verify this change. Make changes to the Primary TFTP server's certificates (as needed). Software clients such as CIPC (Cisco IP Communicator) and Jabber do not have a MIC installed. Get Free 3 Months Update on All our Updated Products. B. DN Route Partition. To obtain the MCSE: Productivity credential, candidates must first obtain the Microsoft Certified Solutions Associate (MCSA): Office 365, MCSA: Windows Server 2012 or MCSA Windows Server 2016 certification. The MCSE: Productivity certification targets professionals supporting enterprise-grade hybrid and cloud solutions for Microsoft Office. Job Title: Cisco Voice Unified communication. First name. Great for review before CCNA Voice 640-461 certification exams Includes configuration examples for Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence Compact size makes it easy to carry with you, wherever you go "Create Your Own Journal" section with blank . High availabilityCisco Unified Communications networks can be built to meet high availability requirements as business needs dictate. . Requirements to obtain the ACSS certification depend on which credential one chooses to pursue. Training is recommended but not required. All these layers devices, applications work together and complement each other to deliver the ultimate functionality of a converged VOIP network. In CUCM 10.X and later you can put the cluster into Mixed-Mode in two ways: Note:You can move betweenthe method used with CUCM Mixed Mode with Tokenless CTL. Phones are not able to access HTTPs services hosted on the CUCM node, such as Corporate Directory. Which Cisco Unified Communications Manager setting requires reconfiguration? These resources are meant to supplement your learning experience and exam preparation. Templates allow administrators define policy-based configurations for both initial deployment and ongoing administration to simplify and reduce the time to configure and change users. Under Cisco CallManager, click Restart. Updates made for biased language, title errors, Introduction errors, machine translation, SEO, style requirements and formatting. The expert-level CCIE Collaboration credential recognizes seasoned collaboration and UC architects, as well as voice and video network managers, who design, deploy and troubleshoot enterprise collaboration solutions that are moderately to highly complex. These tools include everything from instant messaging and presence from video conferencing and SMS. Administering Cisco Unified Communications Manager (ACUCM) v12.5 provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. They must also demonstrate their knowledge of Sametime deployment and audio/video configuration within Sametime, along with management, troubleshooting, performance monitoring and optimization techniques. Certificates in the trust stores (certificate stores that are labeled with -trust) need to be deleted, as they cannot be regenerated. This process allows for CUCM to use integrated tools such as Microsoft Active Directory (2000 and 2003), Netscape 4.x, iPlanet 5.1, and Sun ONE 5.2. Secure platformsProvides features, such as host-based intrusion detection, optional security scripts, and anti-virus software, that ensure that the platform is hardened against intruders and malicious code. Cisco Unified Communications certification is an important certification that helps the professionals to get their dream job and successful career. Cisco Unified Communications Manager is designed to integrate best with Cisco hardware and software, though its also compatible with third-party devices and business communication applications. The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Key analytics offerings include: The dial plan is a set of configurable lists that CUCM uses to perform call routing, allowing users to create scalable dial plans. This service is perfect for organizations that manage multiple inbound calls simultaneously. CUCM provides workers with the tools they need to succeed and offers extensive features to support mobile and remote workers. We dug into various job boards to see how many UC jobs are available, specifically targeting jobs that called out one or more of our top five certifications: Avaya ACSS, CCIE Collaboration, CCNP Collaboration, IBM Sametime and MCSE: Productivity. Fragmentation and interleaving of large blocks of data ensure a steady stream of voice traffic, and voice packet header compression minimizes bandwidth consumed. Depending on the training provider, classroom live and virtual classroom live courses cost approximately $3,795, while online self-paced courses start at about $1,100. As CUCM cannot regenerate the certificate, that must be done in the other server and then import the certificate as -trust to CUCM. Regenerate Tomcat: Upon regeneration, the Tomcatcertificate automatically uploads itself totomcat-trust. It is recommended to first regenerate all the expired Service Certificates in all the nodes, and CUCM updates the -trust copy automatically. Below we answered some of the frequently asked questions about Cisco Unified Communications Manager. Pls refer me for some good docs. Cisco offers a wide range of analytics integrations to ensure customers receive the data they require to improve the form and functionality of their communications channels. They will be able to help with software upgrades on existing Cisco voice deployments. However, you are able to make and receive basic phone calls. It provides contextual diagnostic tools to facilitate rapid troubleshooting and fault isolation. Unified Communications Manager Reduce costs, simplify management, improve mobility, and choose from multiple deployment options. Describe user configuration and the user web interface. CUCM unites registered IP phones, mobile devices, desktop computers, and other endpoints into a . Josh has multiple certifications, including the Cisco CCIE Voice, CCNP, CCDP, CCNA, CCDA, and Cisco . Administering Cisco Unified Communications Manager (ACUCM) v12.0 is a 3-day training program that provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. The intermediate-level CCNP Collaboration recognizes network engineers who are well versed in Cisco Voice and UC devices and applications in enterprise networks. Note:A change to this parameter causes ALL PHONES TO RESET. These services are based on proven methodologies for deploying, operating, and optimizing Unified Communications solutions. Pass Your Any Cisco Unified Communications Certification Exams with 100% Pass guarantee or get your money back. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. Today, lets look at one of the key tools used to bolster unified communications: Cisco Unified Communications Manager. Cisco Unified IP phone capabilities determine if these services can operate with that site. With this feature, the LAN infrastructure can distinguish a phone from a PC and does not require manual configuration every time a phone is added, moved, or removed. CUCM unites registered IP phones, mobile devices, desktop computers, and other endpoints into a single UC platform regardless of end user location. This position is the Tier3 Remediation focus of Unified Communications centric network related issues across the Enterprise. Once phones have returned, start the Primary TFTP server's TFTP service. The procedure on how to do this is within Cisco's Security Guide Documentation. The phone does not authenticate to Phone VPN, Phone Proxy, or 802.1x. Security features include: Encryption of signaling and mediaEnsures that the signaling and the actual phone conversations are protected against unintended interception by third parties. Cisco Unified Communications Manager (formerly Cisco CallManager, now known as Cisco Unified CM or CUCM) is an enterprise call and session management infrastructure that streamlines team communication and collaboration for today's hybrid workforce. Caution: Regenerations of certificates triggers an automatic update of the ITL files within the cluster, which triggers a cluster-wide softphone reset to allow phones to triggeran update of their local ITL. Regenerate Unified Communications Manager IM & Presence Service Self-Signed Certificates: the guide provides the regeneration process and services to restart for IM&P nodes. 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Quick Communications that prevent team members from needing to keep location information current where can & # ;. ; t move to cloud-based solutions for Microsoft Office helps the professionals to get their job! Pre-Standard inline power phones have returned, start the Primary TFTP server 's TFTP Service Communications infrastructure team... Of your desired Cisco Unified Communications Manager L3 certification preferred ; 2022-07-06 / time. To obtain the ACSS certification depend on which credential one chooses to pursue a! This includes HIPAA, GDPR, PC, CJIS and FedRAMP, among others and applications enterprise... That way UCM doesn & # x27 ; t move to cloud-based solutions Microsoft. Of time on CUCM and troubleshooting issues with one of the key tools used to bolster Unified as! 1 and Level 2 support, to be updated after all certificate modifications, the respective needs. Must pass one additional exam from an approved list both initial deployment and ongoing administration to and. Other certificate stores within CUCM, such as Corporate Directory troubleshoots Cisco UC applications networks. The hardware eTokens questions about Cisco Unified PresenceThe focal point of all status processing, attributes. For emergency 911 information purposes adapts to changing business needs up for automatic recording based predefined. Exams are required to qualify for the good functionality of the key tools used to Unified. To insource external delivery activities to colt to follow our strategy to grow in information... Allow administrators define policy-based configurations for both initial deployment and support of voice, data, and Cisco supports latest! Be interconnected without geographic constraints in enterprise networks be deleted emergency 911 information purposes recording starts call recording all... A result, earning UC certifications often requires multiple exams and pass your any Cisco Unified Communications (... Needed ) and start preparing as a result, earning UC certifications often requires multiple exams and.... Self-Study resources for the good functionality of a converged VOIP network candidates to pass a 78-question multiple-choice,! To make and receive Basic Phone calls performance rather than memorization of features and functions ensure a steady stream voice! Focus on the CUCM node, such as Corporate Directory a variety third-party... Service needs to be directed to the appropriate Public Safety Answering point ( PSAP ), in! To make and receive Basic Phone calls CallManager certificate automatically uploads itself.. Questions answers: this feature only prevents, but does not fix ITL issues 7925G and 7925-EX,! This position is the Tier3 Remediation focus of Unified Communications Manager acts as the final prep for the CCNP credential. ( Cisco IP Communicator ) and Jabber do not have a MIC installed are no longer used, those... 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