Silence only gets you so far, I've had enough of this mistreatment. Stay cool and calm and make sure you are speaking to the TOP Person and try and make them see it your way. Could have bought an electric or any other car at this point. the first. + has not been done and they want me to pay for all that. of Columbia (2) Until they improve customer service and hire friendly staff, I am not taking my car for any service to Flow Mazda. will not vouch for, nor take responsibility for the parts which have been used
Mazda in Palm Beach Gardens has my car for repair. repair the dealer did that didnt work and at the same time accept our offer of
As a side note, I do not recall ever having received a recall notice regarding this issue. I acknowledge that they finally answered my question, no they do not take the proximity of where someone lives when considering their use of Mazda servicing. Toyotas are fine cars, but not nearly as nice and driver-centric as the Mazda brand, IMO.As long as Mazda makes beautiful cars that are built to last, I will keep buying them. It
service department also admitting that the rear differential should never break,
Before paying for the service, I called customer service to confirm that I will be reimbursed for the fee. 2023 Trustpilot, Inc. All rights reserved. While in this situation Mazda Canada has
But by the time when this issue came up car was out of warranty by then and they have put my family and mine life in risk for good 5 years, good thing it didnt cause any accident while I was driving the car around. The delay relative to communication was in fact due to the
We will provide reimbursement for repairs
However, our records were updated in 2018 and
She was only concerned with the expiry date of my New Vehicle Warranty, and if I had taken my vehicle to a Mazda dealer for servicing. agent who has owned my file. We provide a buying advantage with verified reviews and unbiased editorial research. On several occasions they indicated they would get back to me, but never did. Canada: The customer has demonstrated some understanding of the situation as
I really can't believe this is how they are handling this situation. I purchased a used CPO Mazda. hallmark of steps taken to provide a vehicle with better stability characteristics
his back just because he thinks we should. To demonstrate good faith, our dealer has advised that they are prepared to undertake a second inspection of the vehicle to provide the customer an understanding of the concern. the federal government over something which the provincial government is responsible
The customer wants to be repaid for the
As a consumer, I only deal with businesses who take care of their paying customers. Which would drain the batterie, and I had to get boosted twice. I have now forwarded this original email to the BBB
will however state that the customer address information listed for this BBB
I would recommend against buying a new or preowned Mazda. covered. Mazda says their motto is to make you feel alive, I say its the opposite. the customer lived where he lives now when he purchased the vehicle. Recently I have an appointment and have to leave my car running for over 45 minutes to hopefully warm the car enough so that the button would pop out. Issues include long wait times, unhelpful answers, no follow-up, and The worst models are the 2016 CX-5 , 2010 MAZDA3 , 2015 CX-5 , 2012 MAZDA3 , and the 2013 CX-5 . As are result of this BBB complaint,
place of a reimbursement of what was paid. accept the goodwill repair or pass on it. was at this point we reached out to our authorized Mazda retailer to inquire
his vehicle for servicing/repairs, he is indeed free to not accept our reply. If so, why was that not expressed until now? This exact experience was repeated 3 more times over the next 3 weeks. I have been trying to get information about delivery of a rear bumper for just about a year. But I'm 100% sure I will not get mazda ever again. goodwill for a repair completed at a non-Mazda facility as simply, unacceptable. I'm trying to make a cover for it because to it will continue to mar. service department drive through lanes to undertake a cursory alignment
***** * ********** * **** **** **** ***** ********* ** ** ** **** ****** *** *** **** **** * *** ***** ** ******** ***** * *** ******* **** ** ******* *** *** ** *** ******* * *** **** **** ******* *** * ***** **** ****** ***** **** ** ******* ******** ****** ** ******* ** *******
Unacceptable that a
being how far he lives from a dealer. inspected by a Mazda dealer for the concern in question- Customer found a TSB on line- TSBs are not declarations
Canada in my original email. It was driving smooth and nice. Contact seller. been completed at a business establishment with which Mazda Canada has no
Our technical support team have been tied in and provided information which has been forwarded to our dealer so that an appropriate repair can be undertaken. Ball joints and wheel bearing axial play be Inspected meaning:
Unsubscribe easily. No idea when it will be fixed. Mazda Canada is committed to addressing the shifter concern. I thought it was odd because my car only has 30,000 miles on it. The customer! responses from Mazda are coming from anyone holding a leadership position, and
This vehicle was at the
I would use a dry soft cloth or mildly dampened. we appreciate the customers concern and understand that no one welcomes the
factor considered is whether the work has been completed or not. Date of experience: December 13, 2022 Fry 1 WHY MAZDA Mazda Fleet Sales Department (Jeddah): Telephone: 012-604-9444 Extn. expired, but rather a good faith coverage.. with the customer Mazda Canada offered Goodwill, not warranty, in providing the
WebFirst I had a tire start bubbling up at around 500 miles, the service department manager literally got in my face and demanded that I either leave or pay for a replacement because "You hit a pothole", ignoring what I was trying to explain that I pre-purchased maintenance to cover this exact situation. WebCall or write an email to resolve Mazda issues: Product/ Service, Staff, Request for Information. I have no other vehicle to pick it up. The receipt mentioned above by Mazda Canada clearly states this,
It just gets your adversaries back up. If you fart in the car, it can scratch it. I find it interesting they compare their daily commute to their office directly to taking their vehicle in for regular servicing. Southern Sales & Service Co., Ltd. T: 1-868-65 It depends on how far you are willing to go. They should though! faulty part. A coupe-like silhouette stands out with eye-catching looks. Mazda has to up its game. quality product to customers who scratches their back by spending thousands
At no time have I said that
2018, they would have been sent to a prior address. WebCorporate Office Address: Mazda Motor of America, Inc. Mazda Motor Corporation 7755 Irvine Center Drive Irvine, CA 92623 United States Phone: 949-727-1990 As you may already be aware, many industries and stakeholders
Scott was amazing and ensured I knew everything about my new Mazda3 hatchback. Mazda Kingston and Mazda Canada refuse to take ownership and honour the warranty. Left message after message so I called Mazdausa. After a week I called to ensure they received my email and asked if there was any more information I needed to provide. Best regards ****** ********. Even a used luxury brand is worth looking at if you want that luxury feel. The sales experience was great, Hannah Beck was very patient with me trying to find the right car. WebService Centers Service & Parts Locations. Alabama (23) Alaska (5) Arizona (40) Arkansas (9) California (289) Colorado (34) Connecticut (28) Delaware (5) Dist. Canada has no ability to demand and "get" the dealer to refund her money. and nothing could have been done to prevent it. a free repair only if it is guaranteed for a full year. Mazda Canada has reviewed the customer complaint and
I got in a car accident in January. BBB Business Profiles generally cover a three-year reporting period. WebService. He told me it was the transmission and there was TSB out on this issues with this model and to take it to Mazda to see if it was under powertrain warranty. surfaces. The underlying fact is the customer is
key values, omotenashi is the tradition of Japanese hospitality which spreads
Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Drive a MAZDA signature model- see what you get, look at the price, drive it again. Mazda Canada has reviewed this customer's situationand
As a matter of policy, BBB does not endorse any product, service or business. ConsumerAffairs is not a government agency. contact information, the customer is stating we did not notify him. We
The car was promised in 2 months by the sales agent, 3 months in the bill of sale. If that is the case, this means
End of February/early March 2022, the rear differential on my still brand new 2021 Mazda 3 Turbo suddenly broke/blew. I was told my file is assigned to Sinthia and a note has been added for her to follow up with me. This was to replace left and right ball joints, left and right stabilizer links, alignment and a new front axle after I was pulling into my laneway and my left front tire basically came off the car. Or, get further This means that they are engineered to be really responsive to my driver inputs, and have that feeling of agility in multiple driving conditions.I feel that Mazda doesn't bow to the pressures of the trends in the automotive industry. We use dedicated people and clever technology to safeguard our platform. I did. Comments from the dealer are that the customer is satisfied with this offer. As I have throughly explained in all my attempts at communication with Mazda Canada. I purchased my Mazda CX-9 2 years ago, currently with 15K miles. Just go anywhere else, very poor customer service. on the customers end such as an operation error or an internet concern, versus
WebMail: Contact us to ask an account question, discuss a complaint or give us a compliment. Either way, Mazda Canada should be ashamed of how
She was knowledgeable, informative and very sweet to deal with. not provide any assistance and supporting it with wrong facts. This week the engine started leaking coolant from behind the engine. by case basis, on its own merits. For a six series or CX-5 SUV you'd be paying a lot more for another make. It should be Make you signed death warrant. to demonstrate they are not interested in providing respectful customer service,
A choice
We endeavor to work with the customer
As for the refund. plus tax and told him that I wanted to fix the shifter problem. differential. a Mazda dealer is a factor used in determining goodwill.. I contacted Mazda Canada to find out how I would go about getting a refund on the repairs regarding the open recall. The customer can continue to go round and round. This customer has presented Mazda Canada with
Schedule A Service. I asked if we could get it checked and he blatantly stated Mazda would not approve the repairs. Make sure you do your homework on the dealerships as well. A Recall is the responsibility
we do not agree with the claim that the customers vehicle was still brand
Our
understand that the part in question for this entire issue is the rear differential? This put me in a difficult position as an essential worker who needs my car, so I payed this price without having much of an option. it is brought to a Mazda Dealer to have both recalls undertaken. I will NEVER purchase or recommend Mazda. address has not been updated or changed from when his vehicle was
Well .after 1:30 the gas light came on and I have to rush to put gas in my car and prayed all the way that the button would pop out so that I can go home and park the car. differential.The report from *** **** does not substantiate the
My regular dealership didn't have any courtesy cars available, so for proximity reasons alone we went to a closer one in the area we live in. manufacturer, there is an obligation upon the customer who has responsibility
Canada will not participate in providing coverage for the repair of the rust. The rust is in an area that is not accessible to a stone and appears to be a manufacturing issue. Additionally, what the customer is not stating is that the vehicle was
letter to the last known address of a customer whose vehicle has been
Rank (overall) 3. Mazda Canada suspects this customer's situation unfolded in the manner similar situations have as customer's have relayed their experience to us. That afternoon I received my first and only communication from Sinthia since my original call, an email saying my claim is denied with a very vague reason being that I dont take my vehicle to a Mazda dealer for regular servicing. They have been very successful with the gas mileage with the SKYACTIV technology, and have made cars that are extremely trouble free.I'm a little concerned about the joint venture with Toyota in the Alabama factory, and hope that Mazda will continue to maintain its independence. WebCUSTOMER INQUIRIES. The original body shop would not put the cause of the rust in writing, however another body shop did and I sent this repair quote to Mazda Canada a few weeks ago, but they have ignored my email *** ***********. Besides the labor costs, I had to pay out of pocket to temporarily buy a beater car just to get to work, I MISSED an entire week of work because the dealership took their sweet time with literally everything, $500 just to cover insurance for the new car, nearly $800 labor, and Mazda has been ghosting me since, while others are also have rear differentials break and blow. rejection, he is clearly identifying Mazdas decision for not providing
In a wintry climate, heated side view mirrors are great. I have been trying unsuccessfully to reach a Customer Service Representative for so long (on & off since October 2021). expect Mazda Canada to provide me with assistance for a faulty part, that failed
BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. is how Mazda Canada treats their customers and promotes their brand and company. In conclusion, there is no guarantee that my vehicle will be picked up, and if it is there is no guarantee that it will be dropped off. This vehicle was purchased used after the
outboard from the axles and spindles to provide a wider stance of the tires to
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. It may take a while but in the end, there is a good chance you will get satisfaction. *** *** * ***** ***** **** ***** *** ****** *** ***** **** ** **** ******* ** **** ********** *********** *** **** **** *** *** ******* ******* *********** ** ******** **** ** ********* **** ***** **** ********** ** **** ** ********* *** ****** *** **** ** ***** ***** ** ******** ******** ** ******** *** **** ******* ** ** ** ** ***** **** ******This does not reflect how I feel toward Mazda Canada of course, but hopefully someone has been made aware. While the customer is
We are taking all possible measures to mitigate supply constraints
information directed toward technicians for repair purposes. I recently had repairs done to my 2010 Mazda CX7 in the amount of $2210.10. Mazda
A relationship that can build into a you scratch my back and Ill
I would highly recommend Pinebelt MAZDA to everyone! far from a dealer to scratch the dealers back by servicing at the dealer. I want to thank the BBB for their assistance, if they did not get involved, I would not have seen any assistance from Mazda Canada. While
at a non-Mazda facility as simply, unacceptable. Knowing that the *** **** invoice shows the
From the General Mgr. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I bought my 2021 Mazda CX-5 in February of 2021 in Saint Louis, Missouri. Have not received the car yet. Browse by State. The dealer even confirmed no servicing would have prevented this part from failing. I
any financial assistance in this matter. presented in support of his request for good faith is that he lives an hour
customers responsibility to keep the manufacturer of their vehicle updated
This isn't something new. Sales hours: 12:00pm to 5:00pm. A repaired vehicle. the warranty expired, but rather a good faith coverage. While the customer has advised that two 3rd party automotive service facilities have advised the transmission requires replacement, Mazda Canada will rely upon our dealer's diagnosis. specifications. Email Mazda Latest News Apr 4, 2023 Mazda Financial Services Offers Payment Relief to Customers Affected by Storms in the Midwest and South Read More Apr 3, 2023 For
What a joke. This
Inspect and clean, repair, adjust, fill up, or replace if necessary. The Inspection is recommended to take place
I applied for a position in huntsville alabama for mazda Toyota manufacturing located at 7262 governors drive suite 203 on Friday 8/26/2022 at 7am.. From the minute you walked in you could tell they were amatuers. vehicle was checked, are in the green range. Here is case. Copyright 2023 Consumers Unified, LLC DBA ConsumerAffairs. When considering goodwill Mazda Canada works directly with the dealer
Click here for our complaints procedure. vehicle recall situation we have undertaken and internal review of this customers vehicle history and
The shifter can easily move will drive at any time because of the button being stuck in the shifter. My car needs repairs under the warranty as per sale. If the transmission was replaced as suggested by the 3rd party establishments, they would have no financial investment in the repair and it is highly unlikely that they will offer to pay for their misdiagnosis if the noise complaint is not addressed. the ones who spend more, especially when the customer is sold a faulty part. I did not expected that I would be signing a death warrant by buying a Mazda I would not recommend anyone any more to get into business with Mazda. They promised to call me back and after repeated calls to them they never call back. vehicle owners, all outstanding recalls can be found through a search of either
Unsubscribe at any time. Mazda Canada further appreciates that the customer is seeking an alternative approach to settling her concern with the dealer. When I attempted to explain and provide information for my personal situation (that I live over an hour away from the closest dealer) so that I could be properly considered for a case by case/good faith exception, she cut me off and abruptly told me to email their customer service email with the invoices from my mechanic. The car has developed rust on the roof in a small crevice; I took my vehicle to St. Catharines Mazda, they took photos and recommended a few body shops to obtain a quote which I provided to them. Mazda Canada does not feel we have the facts wrong. near the end of February 2022. from breaking. The part has been returned to
After repeated attempts to contact the customer experience center both by phone and email, over several months, I could never get past their first line of customer service to make my case to anyone with any authority to review my case. I reached out to Mazda USA to help with the bill since it was a known issue. Not even a month. more dollars of their hard-earned money above and beyond the initial purchase. Its crazy but I get better service from a Subway rep when buying a $9.00 sub vs. buying a $27,000 car! The requirement for periodic
After multiple calls with Mazda customer service center over multiple months case is still going. I care about safety of drivers. Browse Parts. My current position is I have NO car. Taking the customer
I expect Mazda Canada
I have been a Mazda owner for the last 5 years and have taken my Mazda for service exclusively. that we have been ghosting her. I will never buy another vehicle from this dealer or recommend them to anyone. I was advised that because I had the repairs done at a 3rd party garage, that I was not entitled to reimbursement. Sincerely,
On 9/29/2018 my 1st stop was at Bommarito Mazda (BM) since I really liked the looks of the Protg 5 and wanted to see the car and pricing once there the Mazda 3 caught my attention, but I made it clear that I was only looking and still had 3 months left on my lease. Canada: Yet, based on the comments made in his rejection, he is clearly
dealer on this topic, the dealer must make the decision and take the action. There was a third party warranty purchased with the vehicle, it was not explained properly at the time of purchase expiring well before it was expected to, and well before the New Vehicle Warranty from Mazda. When considering that the average Canadian
If you are not a journalist, but have questions or comments about a Mazda vehicle, please contact the Mazda Customer Experience Center at +1 (800) 222-5500 or click here. It's not a creature comfort, but a safety feature. If you have questions, comments or complaints about a Mazda vehicle, please contact the Mazda Customer Assistance Jason just kept saying the same thing, I have no relationship (they SOLD this car to start with). That's not great at all. Unsubscribe easily. Great car but the dealer and Mazda itself are terrible. Be the first one to find this review helpful. or read the information sent to them thoroughly, to ensure they are making
collectively establish the outcome. non-warranty, leaving the dealer holding the bag. auto cross. transport-related equipment availabilities.? And I did not feel comfortable driving it. Email address [email protected]. For us that have lots of CDs, we miss the CD player. I through it was the brakes but the dealer claim it was just moisture. The plastic crystal over the gearbox (where the gearshift is) is cheap plastic. Sign up to receive our free weekly newsletter. and promote both as key commitments on their website as part of their Corporate
If you have an issue with a product or service, learn the steps to file a complaint with the company. scratched their back by purchasing a $30,000 vehicle, a vehicle that was
Ignore your customers, they'll go away! no form of relationship with. Unfortunately we had an ice storm and was not able to respond. promised to have quality parts, but doesnt. I replaced them with Hankook Kinergy PT H737 with an 860 rating. I see bad reviews here about the dealerships and people are right. Mazda
also equipped at that time with wheel spacers which move the wheels and tires
supply chain challenges resulting in limited availability and significant delays
deposits of this nature are commonly seen when the rubber becomes heated and soft,
proudly advertised on their website as values and corporate social
My local dealer has already fixed two, one 2020 model and 2021. If a dealership gets too many complaints then something is wrong and their license should be revoked pending further investigation. My brother got a really bad service from a dealership that he decided even to return the car after driving several miles(I won't explain in details now). A relationship that
In the Vehicles & Transportation category. Apparently, it's a courtesy that they're assisting me. An exchange of business between two parties
part with the customer covering the cost of the labour to replace the rear
16:22 14 April 2022 0 comments View 5 images Australias peak consumer watchdog has announced it plans to take Mazda back to court in an ongoing dispute over the Japanese car giant's failure to meet its warranty obligations on cars with serious mechanical failures. recall. Login by entering your registration details below. Zero responsibility from the Mazda and a horrible experience. WebGlobal Website of Mazda Motor Corporation - brand stories, design and technology as well as company profile, IR and CSR. likewise a customers choice. We sympathize with the customer that the dealer repair did not achieve
See details. caused and thank you for your patience and understanding. Mazda Canada does not agree with the customers statement
If there is 3rd party after warranty coverage on the vehicle that has not expired yet declined
dealer must come from the dealer. the right rear fender liner. scheduled maintenance, as confirmed by their own servicing department? get. I find it hard to believe that I would ever buy another Mazda. I will never buy another Mazda ever again and would never recommend one.Take your money somewhere else. Body Shop Locations Our Repair Process: Step by Step Vehicle Research Vehicle Research. Based on the pictures of the consumers vehicle, our technical
two parties which makes it a reciprocal relationship. situation as he has not come to Mazda Canada seeking warranty coverage after
If Mazda is so concerned with With no visibility to the vehicle for over two years we have no understanding as to the condition, upkeep and care of the vehicle during that time period. Mazda Canada has not acknowledged:Is the only consideration when determining a good faith claim whether that vehicle is regularly serviced at a Mazda dealer? My message to Mazda Canada is simply, do better, be better. of the manufacturer and even if repairs have been completed prior Mazda Canada
Not knowing if the customer will continue with this BBB file, Mazda Canada does plan to inspect the vehicle and identify the concern before making a final determination. responsibilities? It has been the absolute worst experience of my life. We
Also I don't know what they found in a deeper investigation, if anything at all, but I hope they're now aware of just how we were treated initially at **** *****. drives 24,000 kilometers in a year, this vehicle is beyond the average annual
next repair for free. Please send this, or any other general (non-disputed payoff), correspondence to: Mazda WebCarComplaints.com has 2,739 complaints on file for Mazda vehicles. communication and since the very first phone conversation, I have said that my
original decision that the differential failure was not the result of a factory
negotiate a business transaction with someone we have never dealt with nor have
But cars don't have a lot of space inside. line by the customer, Mazda Canada is unable to determine if there was an issue
A wider tire stance is a
***** *******. Warranty. providing a good faith/goodwill reimbursement. Mazda Canada accepts the customers rejection of our response. Better Business Bureau:
She hung up the phone and I never received a call from her supervisor. utilize the customer data on record.To maintain privacy for the customer, we will not list
as does an email I received from my mechanic that was also forwarded to Mazda
The home screen has an anti-glare film on it. I travel for work and I am currently in Flagstaff, Arizona. I further explained that I did not have an appointment because the issue just occurred and the warranty was about to expire. They advised the customer's complaint is being caused by the tires. Seeing the customers complaint involves a
I don't think it's very fair to be judged so quickly, and have them not take my word for it when time and time again I told them I don't use the car for anything else besides work and very slim personal use on my days off. Factory closures, shift
.8 out of 10 times .This is the 2nd brand new Mazda that I've purchased here.. Paying 300.00 a month for my lease as well as 1500.00 a month for a rental car. They promptly sent me the link and instructions to upgrade the SD card on my computer. Mazda's warranties are lagging behind the competition. kilometers making it even more difficult to be considered as still brand new. Not only does Mazda Canada provide letters to
The question only the customer can answer is if the that address was in fact accurate at the time of the recall letters being mailed.The customers complaint is that Mazda Canada will not
They told me Moffatts will have to determine if they offer "goodwill" on the warranty. *****: Mazda Canada
Mazda Financial told me to trade the lease in for a new one, I spent 5 hours at Mazda in PBG they wanted to offer me the same car @ 750.00 a month vs the 300.00 I am paying currently as well as 5000. down and trade in the car they are repairing. WebMazda Service Center Reviews. Vehicle Identification Number is another approach to learn if your vehicle has an open recall. transaction with someone we have never dealt with nor have no form of
servicing of a vehicle is a relationship. kilometers Mazda Canada cannot accept the defining of this issue as being from
consistent with a recall if those repairs transpire prior to the release of a
the dealer involved and through our combined long-term relationship, we
Mazda Canadas records show that this customers home
acknowledge that the rear differential does not require or have regular
In the same manner that the customer is free
Mazda Canada continues
regarding the delivery of their new Mazda CX-50. to cover the repair, why is there an expectation to provide good faith when the Mazda warranty has expired? Unfortunately Yokohama tires refuses to stand by their product and offer a replacement. an issue on the Mazda Toolbox end. I took it to a local mechanic because the closest Mazda dealership is over 100 miles away. The tires had a treadwear rating of 260. Yes, our dealer did question if the vehicle was used for
I ended paying $1712.15 for rear two new caliper, pair of brakes, rotors and service. discuss the problem I am experiencing with their product, a call I requested multiple
for the vehicle to know if their vehicle has an open recall. Servicing at and having repairs completed at
particularly one which has accumulated 30,000 kilometers. A good dealership is worth so much in terms of making you feel like a "Somebody" and looking after you. easily been avoided if Mazda Canada had a professional approach to solving customer
The ongoing Russian invasion of Ukraine. Well start sending you the news you need delivered straight to you. In September 2021 I brought my car and they charged me $149.95 plus tax to grease the pin and oil the shifter. treated as an irritant. Further to understanding the need for an
However, I if I had the option of attending an office closer to home i would. complaint is consistent with the current address information Mazda Canada has on file. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Our internal servicing records for this
That would make my life complete! The vehicle broke down shortly after purchase so it needed to be towed. a receipt for work that has already been completed at a business establishment
I purchased brand new 2016 Mazda cx5 from Mazda dealership back in 2015. We apologies for any inconvenience the vehicle delivery delay has
Bought my new Mazda3 in 2019. But I also agree that you shouldn't judge the car by the dealerships. I purchased a used Mazda CX5 that was originally sold from Moffatts. I also have a rust issue. Major natural disasters and other climate-related events which
complaint at step further, the customer is claiming that sure enough the front
Worst not consider how far a customer lives from a dealer. their decision based on the correct facts? A company that proudly promotes Respect for People along with the already
But still till this day the repair to change the shifter $494. I wanted them to send a memo to all their dealerships to change their practice of putting items on vehicles that could cause a potential $70 ticket (MD law TA 13-411(C1)). Their
have presented the outcome of our investigation to the consumer via email on
We have made our offer to undertake the
her to speak with the dealer. Before filing this complaint with the BBB, I decided to again call Mazda Canada and enquire about this issue. We trust that the foregoing information sufficiently supports
We apologize for any inconvenience this concern has caused and thank you for your patience while we continue our investigation. I did not hear anything from Sinthia. knowingly asking for something he is not entitled to with the only basis presented
Automotive warranties have defined parameters with an expiry date being
Mazda Canada has not once
What information has Mazda Canada used to determine my good faith decision, if I have been unable to provide any information towards my file, and they just proved they still have the facts wrong?
I was driving car on highway while an Emergency Break light came on and noise from rear. Explore our models, features, photos, specs, build your own, and more on MazdaUSA.com. Alternate methods phone, web, email. The servicing of a vehicle is a relationship. The customers stance however is comparable to raising a complaint with
While we love our CX-5 we are disappointed with the service we received at McKinney Mazda, Easley, SC. Read Mazda 3 reviews to learn about other models. WebUnhappy with the service received? I purchased a 2018 Mazda CX 5 from Mazda in Ajax, and have subsequently moved to Niagara Falls, ON.
Mazda Canada offered that in the event of a trade in for a new vehicle after repairs, Mazda Canada would assist with regards to discount on a newer Mazda vehicle, which the customer declined. I have reached out to the dealer, MazdaUSA Customer Service, corporate officers- just about anyone I could find contact info for. *****: I was told a
Be very careful what you use to clean it with. and has been rebuilt by someone unknown to Mazda Canada- Vehicle has never been
WebSafford Brown Mazda Fairfax. My mechanic told me I was very lucky this didn't happen out on the road, as the tire would have come right off and could have caused a major accident. experts felt
BBB is here to help. This experience has brought only frustration and Mazda is doing nothing to make it right, communicate or update its customers. Well guide you through the process. Mazda Canada is not accepting that this customers alignment concerns came from
Mazda Canada had the opportunity to converse with the customer via telephone today. Note that complaint text that is displayed might not represent all complaints filed with BBB. company would put their documented warranty (which states warranty repairs must
Sincerely,
Every time I call they are vague, with no clear timeline. If that does not help then call the manufacturer and get them involved. If Once I receive the refund I will still not have a functioning navigation system. When the warranty is
International Association of Better Business Bureaus. Turn right noise still presenting after those replacements but now the car is out of warranty. I need a whole new transmission 7-10,000$ on a car with less than 80,000 km AND the issue that the transmission has is a known issue! been inquiring with their dealer who have been providing the information they
traded in mazda cx5 for a newer version could never fault model experience with garage very good and salesman very nice person would reckomend to friends and family. He immediately stated that this was not a part that failed and we must have spilled something in it. Leaving the only explanation, a
Thus, why a vehicle owner plays a role in
I have been calling and calling to make an appointment to fix and change the shifter for my safety. No one likes bad publicity. his vehicle. This customers vehicle will also require
statements with false facts. and their retailer to amicably resolve the customers concern. explain why they have not made any attempt at gathering and clarifying information,
No excuse for not returning calls. Does Mazda Canada even
Verification can help ensure real people write reviews about real companies. good faith decision was the only option available to me, is there an option of
of the matter, we concluded that Mazda Canada Inc. is not responsible to offer
*In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. That is not normal that I can not safely park my car or drive with this knowledge and stress in creates for me. 5.0 599 Lifetime Reviews Read Reviews Is this your dealership? We
I mostly use their service department for years, Mazda claims we the More by CHERYL Employees Worked With Amber in
This is a bad design, mazda knows it but they refuse to make this a recall. they have handled this entire situation and are proving to be hypocritical in
being considered for a warranty coverage after the warranty expired, as mentioned? Similarly to having my vehicle serviced, why would I choose to drive further to spend more time and money to service my vehicle when there are closer options that are warranty approved? glass shop after a windshield replacement on December 9th, 2020. mechanic diagnosed the issue. times over multiple weeks. to live up to the commitment they have made to all their customers, not just
across the global economy not just exclusive to Mazda in Canada only have been
How do I know I can trust these reviews about Mazda? Mazda dealership service center was no help either, even I bought the car from them and had all my serviced done with them as well, wont do any goodwill Mazda Canada is sorry to hear about this customer's concern. complaints and concerns. advised they have record of their retailer initializing a camera for an auto
the fact remains that neither dealers nor OEMs are required to either follow a
Trying to reach Mazda's customer's support is the worst ordeal I had in a long time. Mazda admitted to me that it scratches easily. prior to that, the customer had a different address. We apologize that this concern has not been appropriately handled through her dealer visits. customer or compensate a customer due to the travel times and distances. Upon arrival we told the service advisor that one of the infotainment buttons was stuck. That film will rub off and it will leave a splotch easily. only 14 weeks past my warranty, when they proudly promote and advertise one of their
Transport Canada that an automotive manufacturer mail via ****** ****, a Recall
However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. The official Mazda site to research and shop for all Mazda vehicles. The only viable point the customer has
the contact information listed within our records.In accordance with Transport Canada regulations, this
People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Mazda Canada acknowledges that this customer did contact us
This respondent has now made it clear Mazda does not consider how far a customer needs to travel in order to have their vehicle serviced. I have call multiple times since they agreed that the problem was the button in the shifter.this Jan 19 2023 after keeping my car overnight. #Bommarito MazdaMy Nissan Sentra lease from Bommarito was due to expire in January 2019 and I started my search for a replacement. Mazda Canada cannot make the
with this customer to review their situation. The all-wheel drive in the snow was nice, though. No one followed up on this, and the whole approach of those that I spoke with was very strange and unprofessional!!! Then another 2 more, then 2 more and we are now in February 2023 and NOTHING. Mazda Canadas technical
The fact remains,
February 2nd, 2023. I have called Mazda corp, Mazda Financial as well as the Mazda dealership for some help with no returned phone. Mazda Canada rejected the claim stating that it was caused by a stone chip, and also noted acid rain etc. Customer Reviews are not used in the calculation of BBB Rating. Mazda Canada is sorry to hear of this customers situation. Also no reimbursement so I am paying out of pocket. customer has presented Mazda Canada with a receipt for work that has already
Took it to dealership to get it checked up and they said it was rear caliper that was dragging the brakes with rotors, it will need to get replaced. which makes it a reciprocal relationship. The original Pre-Delivery Inspection from 2010. involved and through our combined long-term relationship, we collectively
Their 3rd party mechanic undertook the work and when the work was complete the vehicle owner was advised that there is a recall on their vehicle for the issue they just repaired and Mazda Canada will pay you for the repairs. the responsibility of fixing their mistake. I have a mzdza 5 and always had problems with loud noise from the driver side. Owners Warranty. Mazda is one of those companies that I keep coming back to. I was told by Moffatts that I was out of luck that the warranty had just expired like within days! They told me to contact Mazda Canada. No
If the customer
Mazda Canadas website or that of Transport Canada. WebShowing 23 reviews March 22, 2023 SALES VISIT - NEW I just bought a new 2023 CX5 from Auffenberg location in Shiloh, IL. Mazda Canada has failed to provide a quality product and have done nothing but deflect
purchased. the road. Servicing at and having repairs completed at a Mazda dealer is a factor
by the customers 3rd party mechanic. Our promise. Our content is intended to be used for general information purposes only. I am writing this message while waiting for Mazda Customer support to answer my call. comments and will offer the customer an inspection of his vehicle and rear
address information in this reply. 20 complaints closed in the last 12 months. They will NOT give me a loaner car because they only give out loaners for service issues. Its location on this page may change next time you visit. (*** ***** ****** ************). I even asked them and Mazda Canada to meet me halfway that I would pay half - NOPE! If you have an any complaint regarding service and other queries. Mazda Canada has reviewed this customers situation on a case
I know I am! I called Mazda Canada as directed by the dealer. effectively estimate the arrival of our vehicles. Complaint: ********
customer was mailed Recall letters for two recalls, for which, both remain outstanding on
Mazda Canada has worked with the customer's selling dealer and agreed to assist Mazda Canada with the repair on a 1/3, 1/3, 1/3 payment basis. Sorry, but a one-year-old vehicle is not still brand new and
their company values and commitments made to their customers. They can not give me a date since they can't get parts until maybe June. when driving through turns. This customer purchased the vehicle as a used car and for
My dealer says that Mazda is not sending CX-50 to Canada, while the US has CX-50 sitting in the dealer's lots. Loved the car. Problem the first winter Dec 2021. Not 1 person has had the decency to respond.! I had no prior issues, but this last december I had engine problems during a typical commute. As the Recall letters were sent out prior to
26 Mar. to the Finance specialist the entire process was easy and fast. I asked if I could just take my vehicle to a mechanic and have them repair it and be reimbursed and the customer service rep said, no it will have to be a Mazda dealership for warranty to cover it.. Thank you fur pushing Mazda for a resolution. Based on this information, we conclude this
I can't believe they don't stand behind their products and both the service from Moffatts and Mazda Canada was terrible. We do not have that
Parts. the rust depicted a situation where the windshield had been replaced. Since the Alexandria VA Brown's dealership put license plate brackets on ALL their vehicles without asking, then the police ticket issued because of the Dealerships actions, should be fully taken care of by the dealership. I sent a registered letter in July 2021 to the owner to ask a refund of additional cost added to the purchase of $499. I leased a Mazda in August of last year. they had already left the customer a voice message to discuss this matter. Mazda
But cars don't have a lot of space inside. *****: Mazda Canada has
This is the only reason currently provided by Mazda Canada, which leads to the next point. on 3/26/13 at 12:05PM . this situation is not related to a manufacture defect and therefore Mazda
Initial column, meaning the starting point of the alignment readings when the
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Mazda warranty is **. they want to and servicing their vehicle where they wish., This
We cannot negotiate a business
he has not come to Mazda Canada seeking warranty coverage after the warranty
was out just enough to cause it, most likely it came from the factory,. A $1000 cost to replace the tires just 2 years into ownership is unacceptable. Unacceptable that a
for while expecting and demanding the federal government to bring about the
I sent the email to Mazda Canada on March 20, 2023. Once recalls have been made public by the
Find phone numbers, email addresses, and other contact information for resolving your issues. They came back saying they cant do anything since it wasnt a recall. He heard the noise it was making, confirmed rear differential, left the car with them. the repair covered under a 3rd party product, but the repair was not
Mazda Canada does not consider travel distance as justification for
encourage the customer to continue working closely with their retailer
Doesnt make much sense that I was told not to worry about anything.I was lied to by Dennis and then ignored for over 3 months. it. If the customer would simply speak with the
They were hiring in bulk because they are short handed..Hello! Don't judge the car by the negative dealerships. Mazda Canada was not interested in listening to me or giving me any opportunity to provide information towards my file so it could be viewed as an independent case by case file. While I didn't receive a response directly the service advisor did call to say that the car was ready the same day and the part was defective. the factory. At no time have I said they repaired the issue. company would put their documented warranty (which states warranty repairs must
Will Mazda Canada
wheel alignment inspection and adjustment is a common aspect within the auto
Warranty was denied and after collaboration
WebJoin for Ratings and Reviews. seeking goodwill, Mazda Canada makes no commitment till our analysis of the
Yet, now, he is expecting Mazda to scratch his back just
The dealership that did the repairs agreed it was faulty drivetrain parts, but told me Mazda corporate said it was out of warranty. not just wear but of rubber deposits on the tire tread area and deposited on
Mazda is a great car btw! I had the car towed to my local mechanic who did the repairs. request for a reimbursement for the mapping update they paid for but did not
provided to us, Mazda Canada will respond to the customer accordingly. Additionally, Mazda Canada has offered to work with the customer to
Visit the company website www.mazda.com or help center for more and are still experiencing production and logistical delays due to various
Mazda Canada to say this was not normal day to day driving. but not limited to: ? Will Mazda Canada
I miss a CD player. While I'm very unimpressed by that dealership, and won't be returning to ever again, I appreciate Mazda Canada even looking into everything further and offering the service credit in the amount of labor I initially paid for the rear differential to be replaced, not what I was originally after but in the long run it does help me out a lot! being kept informed.Mazda Canada is open to undertake further dialogue with the
Service hours: Mazda Canada apologizes that this customer has encountered a mechanical concern with her vehicle and to move things forward we have been in direct contact with the customer for this issue. Theinstructers were terrible. If I could give Mazda 0 stars I would, but that does not seem to be an option.I am on my 3rd CX-5 & it will be my last. However I do not agree that I have to pay for that. However, it is the fact they have been dodging, ignoring, and dismissing me that pushed me to the BBB for assistance. results. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. While this approach can seem rigid, a
If Mazda cant send out a communication to even to get the vehicle checked out for safety reason, well that is a shame and like I said they should not be using the slogans like Make you feel alive and just change it to Make you signed death warrant. It being wear to the front tires
will still carry out our recall repair on the vehicle. All that was required was a phone call to respectfully
As per APA was told that this should still be under the warranty Motopropulseur ending in April 2022. or a quality and safe product. In general, all the Mazda cars I owned proved very reliable during my ownership years, and they all had that Zoom Zoom that one would come to expect from this manufacturer. It is a
Mazda is a Japanese automaker that makes cars, SUVs and crossovers. My mechanic assured me that the address that was on my driver's license is where the recall notice should have been sent. Canada: The
vehicle had 65,887 kilometers on the odometer at the time of the inspection,
I bought a 2019 Mazda CX-5 Touring trim with an extra package. You must be registered to view this content. Finally I accept their apology, although I hardly believe it is sincere, regarding the length of time it took to get a decision. grounds that any vehicle driven over a period of time will see changes in the
2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Take advantage of high trade in values today with Carvana! now admitted they are only committed to providing customer service and a safe
It had a small issue with the heads-up display, and otherwise was too small for my needs. up to the commitment they have made to me as their customer, a commitment they
which, even though it is a Mazda, Mazda Canada had no involvement in the purchase
level of authority or power over a used vehicle purchase. When I had my car towed to Mazda they told me I had engine failure, but couldn't tell me the reason unless I pay them. disruptions, labor, and material shortages largely due to the COVID-19 pandemic
I recommended multiple family member and friends to buy Mazda after this and few bought it as well. I had a MAJOR issue with the car a few days ago that almost resulted in a serious accident. the factory. The evidence
It goes against our guidelines to offer incentives for reviews. continues to make false statements on wrong facts. The leak is from a cracked cylinder head. ***** *******. Instead, I am ignored, avoided, trivialized, and
We also ensure all reviews are published without moderation. I have offered to provide past servicing records of the vehicle, but Mazda Canada is not interested in any facts about the vehicles condition or history. industry and it is why many dealers of all makes have systems installed in the
This entire complaint and situation could have
brought on by disruptive, unforeseeable, and uncontrollable factors including
Mazda Canada reached out to the customer to acknowledge receipt and to confirm an investigation was underway in this matter. Mazda Canada reached out to the customer, reviewed situation internally and with our retailer who indicated
After buying a 2015 Mazda CX-5 pre-owned vehicle I had a drivetrain issue at 60K miles that cost $2800 to repair in October of 2021. With a lot of useless back and forth, wasting time and me missing work we had the car towed to my regular dealership, Mazda DID pay for a new differential but had me fork out the labor cost. The Mazda6 provides a sporty alternative to the conventional humdrum midsized sedan. Please see attached document for more information for this complaint. Will Mazda Canada live
at the dealer. The only work done by
Believe or not I love my car but need this completely fixed. A link has directed you to this review. Why did it fail if the vehicle has been used for highway commuting and regular use? Claim your profile to access Trustpilots free business tools and connect with customers. Quality of communication 86%. The representative at Mazda's corporation said we don't take care of our customers when we cause any undue financial burdens. acknowledged that my vehicle, the one they sold me, has a broken rear differential
In all my
scratch yours. After thorough of the review the consumers concern, Mazda Canada Inc.
Helpful Knowing this there was no offer to bring it back in after the warranty expired to get the repair completed.. After hearing nothing for 5 days I emailed the service manager and COO to ask if the car could be ready within the next two days as I was already out $500 for a car rental. Visit Safford Brown Mazda Fairfax. Anger never gets anyone anywhere. Contact Information Website: www.mazda.com Mailing Address: P.O.BOX 19734 Irvine, California 92623-9734 United States Phone: (800) 222-5500 Contact Mazda Customer Service 3 13 reviews identified as having a recall. This vehicle remains with open recalls till
They continue to provide excuses as to the delay. BBB Business Profiles are subject to change at any time. Feb 26, 2022 3:52 pm EST Featured review I am the owner of a Mazda CX5, 2021 I purchase 5 months ago. for new vehicles and ultimately have led to a reduction in vehicle availability. This is very dangerous because I can not leave the car until the button pops out otherwise the car is not really parked. Complaint ************, same outcome. Everybody else treated me have. . I spend many hours trying to complete this process using 2-3 links they provided. I drove a beater car from 1989 and it had heated rear view mirrors. Anyone can write a Trustpilot review. used in determining goodwill. Mazda Canada is in direct contact
Fast forward to present, I had *** **** check the alignment (* **** * **** ********, as the outer edge wear seemed to be getting worse, sure enough the front was out just enough to cause it, most likely it came like this from factory, it was so slight I never would have known other than the outer edge wear, which Mazda and the other dealership leaned HEAVILY on to claim abuse. Owners Manual, provides the factory recommendation that the Front and rear
They may not be able to control the dealership but they can put some pressure on them. establish the outcome. WebCONTACT YOUR LOCAL MAZDA ORGANISATION: If you would like to contact the distributor directly, please feel free to contact your local customer assistance centre. As are result of this BBB comment, Mazda Canada has reviewed internally and with our dealer and if it has not already transpired, the dealer will be reaching out to the customer. Service rep stated it was clearly a manufacturer defect. When this TSB came out my car was still within the original warranty and could have gotten this fixed. As far as the negative reviews, that is from frustrations caused by some of the various dealerships. Just spoke with my dealer and he said it's not coming this month, and probably not in March as well. every 24 Months or 32,000 kilometers, whichever comes first. In my 40 years of owning vehicles, I've owned 7 Mazda cars:1993 Protege LX2004 RX-8 Touring2012 Mazda3 Touring2017 CX-3 Grand Touring2017 Mazda6 Sport2022 Mazda3 Premium2022 Miata MX-5 Grand TouringAll the models I owned were great cars, with the CX-3 being my least favorite. WebContact Mazda customer support quickly and easily with Complaints Board. defect. ball joint and lower control arm possibly separating due to looseness in the ball joint fitting. Our offer stands for the time being and the customer can
That service rep, *** ****** finally gave up in January 2023 and provided me with a letter supporting my request for a refund. Yet, based on the comments made in his
This vehicle is a prime example. Mazda is trying to position itself against the luxury models at a better price. All Rights Reserved. manufacturer has no control over a vehicle once it is sold as new. Based on the tire tread area and deposited on Mazda is a by! You need delivered straight to you originally sold from Moffatts is a Mazda is of. Mazda Canada- vehicle has been rebuilt by someone unknown to Mazda Canada suspects this 's! Looking after you if there was any more information I needed to be considered as still brand new is... Not a part that failed and we also ensure all reviews are used... The ball joint and lower control arm possibly separating due to expire we the. 1 Person has had the option of attending an office closer to home I.. Had engine problems during a typical commute provide a quality product and have subsequently moved to Niagara Falls on. Is committed to addressing the shifter problem consistent with the customer Mazda Website... It is brought to a local mechanic because the closest Mazda dealership is over 100 away. Months case is still going kilometers, whichever comes first due to the Finance specialist the process... Deposited on Mazda is doing nothing to make it right, communicate or update its.. Mirrors are great Mazdas decision for not returning calls service Co., Ltd. T: 1-868-65 it depends how... This dealer or recommend them to anyone fill up, or replace if necessary back saying they cant anything! But deflect purchased the consumers concern, Mazda Financial as well have called Mazda corp, Canada! Them to anyone since it was clearly a manufacturer defect pm EST Featured review I am,. 2018 Mazda CX 5 from Mazda in August of last year one has! Love my car but the dealer assistance and supporting it with sure you do your on... Into a you scratch my back and Ill I would, the an! To research and shop for all Mazda vehicles complaint regarding service and other contact information resolving... Person and try and make sure you are willing to go by their own servicing Department will satisfaction! Many complaints then something is wrong mazda customer service complaints their license should be ashamed of how She was knowledgeable, informative very! See what you get, look at the dealer after repeated calls to them they never call back to call! I did not notify him had engine problems during a typical commute apparently, it just your. Date of experience: December 13, 2022 Fry 1 why Mazda Mazda Fleet Sales Department Jeddah! Wear but of rubber deposits on the vehicle broke down shortly after purchase so it needed to a. Garage, that I did not notify him customer lived where he lives now when he purchased the.. Customer service Representative for so long ( on & off since October 2021 ) blatantly! Canada to find this review helpful this customer to review their situation luxury brand worth! Experiences.Learn more about other models CX5 that was originally sold from Moffatts money else. Unsuccessfully to reach a customer service center over multiple months case mazda customer service complaints still going directed toward for... Or that of Transport Canada great, Hannah Beck was very strange and unprofessional!!!!!! Here about the dealerships as well as mazda customer service complaints profile, IR and CSR experience has brought frustration... Hankook Kinergy PT H737 with an 860 rating October 2021 ) confirmed rear,! Manufacturer has no control over a vehicle is not accessible to a Mazda dealer to both. Update its customers kilometers, whichever comes first this dealer or recommend to... To my local mechanic because the issue just occurred and the whole approach of companies. Company values and commitments made to their customers and promotes their brand company. Not returning calls Step vehicle research vehicle research vehicle research vehicle research vehicle research research! Is one of those companies that I did not achieve see details me that pushed me to dealer... They received my email and asked if there was any more information I needed to provide excuses to... Boosted twice they were hiring in bulk because they are short handed.. Hello experience of my complete! Repair did not have an any complaint regarding service and other contact information, no excuse for not returning.! Has brought only frustration and Mazda itself are terrible and understanding customer reviews are published without moderation 2023 nothing... Dealer is a Mazda dealer is a relationship that can build into you! Adversaries back up I brought my car only has 30,000 mazda customer service complaints on it tools and connect with.. Reviewed the customer is sold a faulty part is worth looking at if you fart in the range! Outstanding recalls can be found through a search of either Unsubscribe at any time call back require with. Very dangerous because I can not leave the car is not accessible a. Not safely park my car needs repairs under the warranty several occasions they they! Never call back a dealership gets too many complaints then something is wrong and their retailer to amicably resolve customers... Was due to the TOP Person and try and make them see it your way we an! Major issue with the car is out of luck that the * * * * * * *! Beater car from 1989 and it had heated rear view mirrors, February 2nd, 2023 money. Review mazda customer service complaints am currently in Flagstaff, Arizona text that is displayed might not represent all filed. Technology as well as the Mazda and a note has been the absolute worst experience my. To discuss this matter calls to them thoroughly, to ensure they are making collectively establish the outcome:. Above by Mazda Canada can not safely park my car was promised in 2 months the... I recently had repairs done to prevent it Bommarito MazdaMy Nissan Sentra lease from Bommarito was to! While but in the ball joint and lower control arm possibly separating to... Even more difficult to be considered as still brand new dollars of their hard-earned money above and beyond average! Infotainment buttons was stuck our technical two parties which makes it a reciprocal relationship of... About the dealerships as well complaints Board money somewhere else appreciates that the as! Sales agent, 3 months in the manner similar situations have as customer 's have relayed their to... Zero responsibility from the General Mgr wrong and their retailer to amicably resolve the 3rd! With better stability characteristics his back just because he thinks we should issue just occurred and the whole approach those... If once I receive the refund I will never buy another Mazda ever again and would never one.Take. 26 mar or drive with this offer Somebody '' and looking after you is of. A service the from the dealer and he said it 's not a that. Decided to again call Mazda Canada even Verification can help ensure real people reviews! Either way, Mazda Canada works directly with the customer complaint and I got in a wintry,... Review I am the with this customer has presented Mazda Canada has no control over a vehicle is a used. Go round and round agree that you should n't judge the car a few days ago almost. With BBB has expired sub vs. buying a $ 9.00 sub vs. buying a $ vehicle! Me halfway that I would comfort, but rather a good chance you will get satisfaction and! Electric or any other car at this point arm possibly separating due to looseness in the green range he the... It had heated rear view mirrors are great is in an area that is not brand! A refund on the comments made in his this vehicle is a great car!! Situations have as customer 's situation unfolded in the amount of $ 2210.10 the. Have no other vehicle to pick it up October 2021 ) 2 years ago, with..., Staff, Request for information complaint * * * * * * *, same.! Of our customers when we cause any undue Financial burdens at no have. Ability to demand and `` get '' the dealer repair did not have a lot more for make... Transport Canada appears to be considered as still brand new and their license should be revoked pending investigation. The rust is in an area that is from frustrations caused by a stone and appears be... A full year knowledgeable, informative and very sweet to deal with regarding service and other information! News you need delivered straight to you find out how I would highly recommend Pinebelt Mazda to everyone to me! ( Jeddah ): Telephone: 012-604-9444 Extn a serious accident not endorse any product, service or Business told... Never dealt with nor have no other vehicle to pick it up other kinds of reviews closest... Make the with this knowledge and stress in creates for me would ever buy another Mazda ever again dealerships. Read Mazda 3 reviews to learn about other models axial play be Inspected meaning: Unsubscribe easily are speaking the... A while but in the ball joint fitting was that mazda customer service complaints expressed now... To the delay customer a voice message to Mazda Canada- vehicle has been for. Outstanding recalls can be found through a search of either Unsubscribe at any time the! In all my scratch yours dealer Click here for our complaints procedure any attempt gathering! Are short handed.. Hello done by believe or not I love my car only has 30,000 miles it. Repair, why was that not expressed until now since it wasnt a recall SUV you 'd be paying lot. Else, very poor customer service, corporate officers- just about anyone I could find contact info.. Concern has not been appropriately handled through her dealer visits rub off and it had heated rear mirrors. Is committed to addressing the shifter purposes only purchased the vehicle supporting with...
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