sonicwall serial number is already registered

Take a picture of the bottom of the SonicWALL unit with the serial and model visible, and attach it to the message. There are two types of synchronization for all configuration settings: incremental and complete. The WAN (X1) interfaces are connected to another switch, which connects to the Internet. After a failover to the Backup appliance, all the pre-existing network connections must be re-established, including the VPN tunnels that must be re-negotiated. This is the IP address used for managing the Primary unit over the WAN interface, regardless of the Active or Idle status of the unit. You do not need to purchase a second set of licenses for the Idle unit in a High Availability pair. Type the serial number in the Quick Register field then click the button. All clients and remote sites continue to use the same Virtual MAC address and IP address without interruption. i have the followingmessage . Convergence time is the amount of time it takes for the devices in a network to adapt their routing tables to the changes introduced by high availability. After virtual firewall is reinstalled, it needs to be registered. When you enter a serial number the device can no longer have warranty or security services registered to it. This eliminates the possibility of configuration errors and ensures the uniqueness of the Virtual MAC address, which prevents possible conflicts. Dynamic WAN clients (L2TP, PPPoE, and PPTP), Deep Packet Inspection (GAV, IPS, and Anti Spyware), IPHelper bindings (such as NetBIOS and DHCP), Dynamic ARP entries and ARP cache timeouts, Security Services and Stateful High Availability. This section describes two methods of applying the licenses to a SonicWall security appliance. Register the replacement appliance and create an HF association with the original HF primary, using the replacement unit as the HF secondary. Subscription Check. Besides disabling PortShield, SonicWALL security appliance configuration is performed on only the Primary SonicWALL, with no need to perform any configuration on the Backup SonicWALL. This may happen if the product was purchased used or gifted by another user. The self-checking mechanism is managed by software diagnostics, which check the complete system integrity of the SonicWALL device. To manually disable PortShield on each SonicWALL, perform the following steps: On one appliance of the planned HA Pair, navigate to the Network> PortShield Groups page. When failover occurs, the secondary appliance is licensed and ready to take over network security operations. Note that the Backup appliance of your High Availability Pair is referred to as the HA Secondary unit on MySonicWALL. However, until you apply the licenses to the appliance, it cannot perform the licensed services. Before configuring Active/Active UTM, you must configure two SonicWALL security appliances as a Stateful High Availability pair and enable Stateful Synchronization in the SonicOS management interface. On the Service Management - Associated Products page, confirm at the top that the registration was successful, then scroll to the bottom to see the Associated Products and click either HA Primaryor HA Secondaryto display the unit(s) that are now associated with your newly registered appliance. On the My Product - Associated Products page, in the text boxes under Associate New Products, type the serial numberand the friendly nameof the new appliance that you want to register as the associated unit. This is optional, as you can always manage the Active unit with one static WAN IP address. Without Virtual MAC enabled, the Active and Idle appliances each have their own MAC addresses. You do not need to purchase a second set of security services licenses for the passive unit in an HA pair. Click the product name or serial number. In the PortShield Wizard Completescreen, click Close. Stateful High Availability is a licensed service that must be activated for the Primary appliance on mysonicwall.com. On MySonicWall.com, remove the old HF association. You should be able to get the device registered under your name. Before You Register Stateful High Availability provides the following benefits: Improved reliability- By synchronizing most critical network connection information, Stateful High Availability prevents down time and dropped connections in case of appliance failure. Thank you for visiting SonicWall Community. License synchronization is used during hardware failover so that the secondary appliance can maintain the same level of network protection provided before the failover. MySonicWALL provides several methods of associating the two appliances. Under normal operating conditions, the Primary hardware unit operates in an Active role. I would like to attaching my router to my new netgear account but it looks like already registered. Type the serial number for the replacement unit into the Backup SonicWALL Serial Number . For European customers only (if the serial number of the device is registered to an address within Europe). Clear the Backup SonicWALL Serial Number text box. To remove the association between two registered SonicWall security appliances, perform the following steps: If your appliance has a hardware failure while still under warranty, SonicWall will replace it. Copyright 2022 SonicWall. ), it immediately informs the Backup appliance. The WAN virtual IP address and interfaces must use static IP addresses. Under Associated Products, click HA Secondary. In case of a failover, the following sequence of events occurs: A PC user connects to the network, and the Primary SonicWALL security appliance creates a session for the user. To enable high availability, you can use the SonicOS management interface to configure your two appliances as a High Availability pair in Active/Idle mode. Click the Select All link at the top of the page. Because the appliances are using the same IP address, when a failover occurs, it breaks the mapping between the IP address and MAC address in the ARP cache of all clients and network resources. Make sure that the two appliances are running the same SonicOS Enhanced versions. Backup LAN Management IP Address- Configured under High Availability > Monitoring. Select My Products. Note: In a hardware failover deployment, you must apply the license keyset to both of the appliances in the HA pair. When the Stateful High Availability Upgrade is licensed, the Backup unit is always synchronized so that there is no interruption to existing network connections if the Primary unit fails. Or, you might need to switch the HA Primary appliance with the Backup, or HA Secondary, unit after a network reconfiguration. The failover to the Backup SonicWALL occurs when critical services are affected, physical (or logical) link detection is detected on monitored interfaces, or when the SonicWALL loses power. On the My Products page, under Registered Products, scroll down to find the secondary appliance from which you want to remove associations. This can be done by logging into MySonicWall.com from the SonicWall's Management Interface: Registering Your SonicWall Internet Security ApplianceRegistering from the Management InterfaceSerial NumberAuthentication Code, Registering from the Management Interface. You can start by registering a new appliance, and then choosing an already-registered unit to associate it with. Stateful High Availability (SHA) provides dramatically improved failover performance. You can find the serial number on the back of the SonicWALL security appliance, or in the System > Statusscreen of the Backup unit. High Availability provides a way to share SonicWALL licenses between two SonicWALL security appliances when one is acting as a high availability system for the other. The only licenses that are not shareable are for consulting services, such as the SonicWALL GMS Preventive Maintenance Service. The Status page of your SonicWall management interface. All security services you see on the Security Services > Summaryscreen are shareable, including Free Trial services. All pre-existing network connections must be rebuilt. invoice), they will transfer the device to your account. On the main page, under Quick Register, type the appliance serial number and then press, Select a choice for HF secondary, and then click. Associating an Appliance at First Registration. You can add a new secondary (Backup) unit to an existing Primary unit, or add a new Primary unit to an existing secondary unit. Click the product nameor serial number. If you add a new service license, the keyset is updated. A security ecosystem to harness the power of the cloud, Protect Federal Agencies and Networks with scalable, purpose-built cybersecurity solutions, Access to deal registration, MDF, sales and marketing tools, training and more, Find answers to your questions by searching across our knowledge base, community, technical documentation and video tutorials, 03/26/2020 17 People found this article helpful 185,409 Views. Replacing a failed HA Primary unit is slightly different than replacing an HA Secondary unit. Under Parent Product, to remove the association for this appliance, click Remove, wait for the page to reload, scroll down, and then click Remove again. To use this method, perform the following steps: On the My Products page, under Registered Products, scroll down to find the appliance that you want to use as the existing unit. You can click HA Secondaryto display the My Product - Associated Products page for the child/secondary/Backup unit. Do not make any configuration to the Primarys High Availability interface; the High Availability programming in an upcoming step takes care of this issue. To configure hardware failover in SonicOS: Applying Licenses to SonicWall Security Appliances. For more information on how to do that, see After You Register. Note: Neither the SonicOS Enhanced nor the SonicWall Support licenses can be shared. When the PC user attempts to access a Web page, the Backup appliance has all of the users session information and is able to continue the users session without interruption. Using a standard Ethernet cable, connect the two interfaces directly to each other. On the My Products page, under Add New Product, type the friendly name for the appliance and the authentication code into the appropriate text boxes, and then click Register. Both appliances must be the same SonicWALL model. DPI UTM is processed on the idle unit and then the results are returned to the active unit over the same interface. To associate two already-registered SonicWALL security appliances so that they can use High Availability license synchronization, perform the following steps: On the main page under Most Recently Registered Products, click View all registered products. Preempt- Applies to a post-failover condition in which the Primary unit has failed, and the Backup unit has assumed the Active role. Processing of all modules other than DPI UTM services is restricted to the active unit. To make this appliance a Primary unit, click Continue without clicking a radio button. The remaining processing is performed on the active unit. To use the Active/Active UTM feature, the administrator must configure an additional interface as the HA Data Interface. You can choose any supported appliance on the list, whether it is already an HA Primary or an HA Secondary, or neither. that reseller also doest know the details of registerd user. There is a weighting mechanism on both sides to decide which side has better connectivity, used to avoid potential failover looping. See Removing an HA Association. The Backup now has all of the users session information. Basically if you can prove you physically have the device (e.g. If you selected an existing HA Secondary unit in Step 3, the available selections here will be HA Secondary units. Type the serial number for the replacement unit into the Backup SonicWALL Serial Numbertext box. NoteWhen HA Monitoring/Management IP addresses are configured only on WAN interfaces, they need to be configured on all the WAN interfaces for which a Virtual IP address has been configured. Both procedures are provided next. Connect the Primary SonicWALL and Backup SonicWALL appliances with a CAT5 or CAT6-rated crossover cable. Associate two units that are both already registered. Hardware failover license synchronization is currently available when running SonicOS Enhanced on the following SonicWall security appliances: Configure hardware failover license synchronization by associating two SonicWall security appliances as HF primary and HF secondary on MySonicWall.com. (You can find the number on the back of the SonicWall security appliance. During normal operation, the Primary SonicWALL is in an Active state and the Backup SonicWALL in an Idle state. To associate two already-registered SonicWALL security appliances so that they can use High Availability license synchronization, perform the following steps: . By default, this Virtual MAC address is provided by the SonicWALL firmware and is different from the physical MAC address of either the Primary or Backup appliances. TIP: If you have a large number of products, you can sort them . When Virtual MAC is enabled, it is always used even if Stateful Synchronization is not enabled. The designated high availability interfaces are connected directly to each other using a crossover cable. Technical Support Advisor - Premier Services. For SonicWALL appliances that support PortShield, High Availability requires that PortShield is disabled on all interfaces of both the Primary and Backup appliances prior to configuring the HA Pair. You can then create a Friendly Name for the appliance. 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This section contains the following subsections: What is High Availability License Synchronization? send them a photo of the serial number label), and purchased it (e.g. You can disable PortShield either by using the PortShield Wizard, or manually from the Network> PortShield Groups page. In this case, you need to remove the HA association containing the failed appliance in MySonicWALL, and add a new HA association that includes the replacement. Primary WAN Management IP Address (Optional) - Configured under High Availability > Monitoring. NoteIf each SonicWALL has a Primary/Backup WAN Management IP addressfor remote management, the WAN IP addresses must be in the same subnet. All services you see on the Security Services > Summary screen are shareable, including free trial services. i there any place where i can learn about sonic wall firewall? They kept sending me proposals for the TZ300 3-Year CGSS UP. Backup WAN Management IP Address(Optional) - Configured under High Availability > Monitoring. On the My Products page, under Registered Products, scroll down to find the appliance that you want to use as the parent, or Primary, unit. In the left navigation pane, navigate to High Availability > Settings. Synchronization provides a way to share SonicWall security services licenses between two appliances when one is acting as a hardware failover system for the other. In the Ports Assignmentscreen, select WAN/LAN/HA, and then click Next. Please contact our Customer Service team w.r.t this query and they are the right resource to help you on this matter. This field is for validation purposes and should be left unchanged. The My Products page is shown with the serial number entered above already populated into the appropriate field in the Add New Product section. Registration of your product can be done on the My Products page: After you register a SonicWall product, you can view the product registration summary in the Registered Products section of the My Products page. This step is required when the HA Primary unit has failed, because the licenses are linked to the Primary unit in an HA Pair. After virtual firewall is reinstalled, it needs to be registered. when i try to register the product i receive a notification says "this product is already registerd with other user". All configuration changes are performed on the Primary appliance and automatically propagated to the Backup appliance. Contact SonicWall Technical Support to transfer the security services licenses from the former HF pair to the new HF pair. If you own a SonicWall product and cannot access the registration details because it is already registered to another person (or company) or you have forgotten/lost the details, you will need to get the registration deleted or transferred. You can click the Serial Number link for the parent product to display the Service Management - Associated Products page and verify that the newly registered appliance is listed as a child product associated with this parent. Primary - Describes the principal hardware unit itself. Select a registered unit and thenadd a new appliance with which to associate it. More like a few times a year. SonicWALL recommends cross-connecting the two together using a CAT5/6 crossover Ethernet cable, but a connection using a dedicated 100Mbps hub/switch is also acceptable. In this case, you must remove the HF association containing the failed appliance on MySonicWall.com, and add a new association that includes the replacement. Accessing the management interface with this IP address will log you into the appliance that is Active whether it is the Primary unit or Backup unit. Thanks for your swift reply. Simply identify the specific SonicWall in question by friendly name, product type, etc, and look at the serial number column. MySonicWall.com - Help. If you will not be using Primary/Backup WAN Management IP address, make sure each entry field is set to 0.0.0.0 (in the High Availability > Monitoring Page) the SonicWALL will report an error if the field is left blank. After you register your appliances on the MySonicWall.com site, you must update your SonicWallSonicWall appliance with the registration information. You must purchase a single set of security services licenses for the HF primary appliance. The screen displays only units that are not already Backup units for other appliances. Before you register your SonicWall product, you need its serial number and authentication code. Click the product nameor serial number. Normally though you'd buy from a reputable seller who can transfer the device to you. To register a new SonicWALL security appliance and associate it as a Backup unit to an existing Primary unit so that it can use High Availability license synchronization, perform the following steps: On the main page, in the left pane, in the text box under Quick Register, type the appliance serial numberand then press Enteror click the arrow button. High Availability license synchronization provides a way to share SonicWALL security services, Stateful High Availability, and other licenses between two SonicWALL security appliances when one is acting as a high availability backup for the other. This step is required when the HF primary unit has failed, because the licenses are linked to the primary unit in an HF pair. After you register the SonicWall, the Friendly Name appears as a hyperlink under Registered SonicWall Products. To enable this potential benefit, you must configure hardware failover in the SonicOS UI using the two associated SonicWall appliances. Sometimes registration gets error: This serial number is already used with another installation (E1004) Resolution . Contact SonicWALL Technical Support to transfer the security services licenses from the former HA Pair to the new HA Pair. Follow these steps to view the license keyset on MySonicWall.com and copy it to the appliance: Activating Licenses from the SonicOS User Interface. Under Associated Products, do one of the following: If the existing unit is an HA Primary or an unassociated appliance, click HA Secondary. On the Product Survey page, optionally fill in the requested information and then click Continue. This allows the Backup unit to synchronize with the SonicWALL license server and share licenses with the associated Primary appliance. High Availability allows two identical SonicWALL security appliances running SonicOS Enhanced to be configured to provide a reliable, continuous connection to the public Internet.One SonicWALL device is configured as the Primary unit, and an identical SonicWALL device is configured as the Backup unit. This is a 12-character string found on the bottom or outside of all SonicWall branded units. When a hardware failover occurs, the Backup appliance is licensed and ready to take over network security operations. A basic configuration procedure is provided below. Normally though you'd buy from a reputable seller who can transfer the device to you. Lasso Logic branded units ship with a 6- to 8-digit serial number on the side of the unit. The LAN (X0) interfaces are connected to a switch on the LAN network. How Does Stateful High Availability Work? This section describes how to add a new appliance from the My Product - Associated Products page of an already-registered SonicWALL security appliance, and associate the two appliances so that they can use High Availability license synchronization. This is optional, as you can always manage the Active unit with one static WAN IP address. To replace a primary unit, follow these steps: To replace an HF secondary unit, follow these steps: License synchronization is designed for use during a hardware failover. The failover applies to loss of functionality or network-layer connectivity on the Primary SonicWALL. Certain packet flows on the active unit are selected and offloaded to the idle unit on the HA data interface. Basically if you can prove you physically have the device (e.g. In MySonicWall Web page (Serial Number) Click Product Management. Qualification of failure is achieved by various configurable physical and logical monitoring facilities described throughout the Task List section. If using only a single WAN IP, note that the Backup device, when in Idle mode, will not be able to use NTP to synchronize its internal clock. High Availability pairs share a single set of security services licenses and a single Stateful HA license. Your new appliance will be the HA Primary unit for the device that you select. When you register an appliance on MySonicWall.com, a license keyset is generated for the appliance. serial number is already registered. As the Primary creates and updates connection cache entries or VPN tunnels, the Backup unit is informed of such changes. Two appliances configured in this way are also known as a high availability (HA) pair. Active- Describes the operative condition of a hardware unit. Note that you can also change the associated product (parent) for this child on this page. Make sure Primary SonicWALL and Backup SonicWALL security appliances LAN, WAN, and other interfaces are properly configured for seamless failover. If you selected an existing HA Primary unit or unassociated unit in Step 3, the choices here will all be HA Primary. It contains the following sections: High Availability License Synchronization Overview, Stateful and Non-Stateful High Availability Prerequisites, Associating Appliances on MySonicWALL for High Availability, Applying Licenses to SonicWALL Security Appliances, Verifying Active/Active UTM Configuration. After replacing the failed appliance in your equipment rack with the new unit, you can update MySonicWall.com and your SonicOS configuration. On SonicWALL appliances that support the PortShield feature, High Availability can only be enabled if PortShield is disabled on all interfaces of both the Primary and Backup appliances. For example, continuing the example shown above, you would see the following: You can remove the association between two SonicWALL security appliances on MySonicWALL at any time. Related Topics. For example, you could connect X4 on the Primary unit to X4 on the Backup, in which case X4 would be the HA Data Interface. To use Stateful High Availability on SonicWALL NSA appliances, you must purchase a Stateful High Availability Upgrade license for the Primary unit. The following figure shows an example of how to connect two SonicWALL security appliances for Stateful High Availability. The only licenses that are not shareable are for consulting services, such as the SonicWALL GMS Preventive Maintenance Service. License synchronization is used so that the Backup appliance can maintain the same level of network protection provided before the failover. If your SonicWALL security appliance has a hardware failure while still under warranty, SonicWALL will replace it. Its serial number is automatically displayed in the Primary SonicWALL Serial Number text box. This section describes how to associate two SonicWALL appliances as a High Availability Pair on mysonicwall.com, and shows an example high availability configuration on SonicOS Enhanced. In the event of the failure of the Primary SonicWALL, the Backup SonicWALL takes over to secure a reliable connection between the protected network and the Internet. The license is shared with the Backup unit. See Verifying High Availability Statusfor a description of the fields listed in the High Availability Status table. When a failover occurs, all routes to and from the Primary appliance are still valid for the Backup appliance. Registering Your SonicWall Internet Security Appliance - Registering at MySonicWall.com. Follow these steps to activate licenses from within the SonicOS user interface: My ProductsManaging Your SonicWall RegistrationsActivating Your SonicWall/Aventail Appliance LicenseService ManagementActivating Security Services from the SonicWall Management Interface, Activating Your SonicWall/Aventail Appliance License, Activating Security Services from the SonicWall Management Interface. Log in as an administrator to the SonicOS user interface on the primary SonicWall appliance. After the appliances are associated as an HA Pair, they can share licenses. The units are connected with their designated HA ports. This is the IP address used for managing the Primary unit over the LAN interface, regardless of the Active or Idle status of the unit. By submitting this form, you agree to our Terms of Use and acknowledge our Privacy Statement. Convergence time is the amount of time it takes for the devices in a network to adapt their routing tables to the changes introduced by high availability. On the Create Association Page, click the radio button for the SonicWALL appliance that you want to act as the parent, or Primary, unit in the High Availability pair. This chapter describes how to configure and manage the High Availability feature on SonicWALL security appliances. Failover- Describes the actual process in which the Idle unit assumes the Active role following a qualified failure of the Active unit. To associate two already-registered SonicWall security appliances so that they can use license synchronization, perform the following steps: Log in to MySonicWall.com. Its serial number is automatically displayed in the Primary SonicWALL Serial Number text box. See Associating Appliances on MySonicWALL for High Availability. 1, 2 or 3 Years.. Both can be found in these locations: Register To configure High Availability, you must configure High Availability in the SonicOS management interface using the two SonicWALL appliances associated on MySonicWALL. As a first step towards complete Active/Active High Availability, Deep Packet Inspection (DPI) UTM services are migrated to an Active/Active model, referred to as Active/Active UTM. 2. The benefits of the Active/Active UTM feature include the following: Both the firewalls in the HA pair are utilized to derive maximum throughput, GAV, IPS, Anti-Spyware, and Application Firewall services are the most processor intensive, and concurrent processing of these services on the idle firewall while the active firewall performs other processing provides the most throughput gain. If the existing unit is an HF primary or an unassociated appliance, click, If the existing unit is an HF secondary appliance, click, In the SonicOS management interface of the remaining SonicWall security appliance (the backup unit), on the Hardware Failover screen, clear the, Type the serial number for the replacement unit into the. Hardware Failover License Synchronization. Active/Active UTM requires Stateful High Availability and is supported on SonicWALL E-Class NSA appliances. If you type the incorrect serial number into the Serial Number field, a message stating that the appliance is previously registered may be returned. Please submit a ticket to our . LAN Virtual IP Address- Configured on the X0 interface of the Primary unit. In the Switch Port Settingsdialog box, select Unassignedin the PortShield Interface drop-down list. The Primary appliance synchronizes with the Backup appliance. NoteYou can remove an appliance from an association at any time. Until this ARP request propagates through the network, traffic intended for the Primary appliances MAC address can be lost. See Configuring High Availability in SonicOS. Sometimes registration gets error: This serial number is already used with another installation (E1004). Stateful High Availability is not load-balancing. Minimal impact on CPU performance - Typically less than 1% usage. After configuring Stateful High Availability on the appliances in the HA pair, connecting and configuring the HA data interface is the only additional configuration required to enable Active/Active UTM. If your support service has already expired and you purchase a 1 Year subscription, this will mean that the term is reduced because the new subscription is back-dated and . Click the product nameor serial number. If you receive this error, the serial number will need to be cleared before it can be registered to a new account. If the timestamps are out of sync and the Idle unit is available, a complete synchronization is pushed to the Idle unit. 2020-08-22 10:09 AM. The label on the bottom of your SonicWall appliance. On the main page under Most Recently Registered Products, click View all registered products. By default, the Virtual MAC address is provided by the SonicWALL firmware and is different from the physical MAC address of either the Primary or Backup appliances. With Stateful High Availability the Primary unit actively communicates with the Backup on a per connection and VPN level. The Backup unit does not receive heartbeat messages from the Primary appliance and switches from Idle to Active mode. This is the default gateway for all devices configured on the LAN. The self-checking mechanism is managed by software diagnostics, which check the complete system integrity of the SonicWALL device. To sign in, use your existing MySonicWall account. You can use the SonicOS user interface (UI) to enable hardware failover and configure the two appliances in active/passive mode. The configuration tasks on the High Availability> Settingspage are performed on the Primary unit and then are automatically synchronized to the Backup.To configure the settings on the High Availability> Settings page: Login as an administrator to the SonicOS user interface on the Primary SonicWALL. I have already read those steps, but as I commented above everytime I try to register my product with the serial number given I get a mesage which tells me that my serial number is already registered. On SonicWALL appliances that support the PortShield feature (SonicWALL TZ series and NSA 240), High Availability can only be enabled if PortShield is disabled on all interfaces of both the Primary and Backup appliances. This section contains the following subsections: The original version of SonicOS Enhanced provided a basic High Availability feature where a Backup firewall assumes the interface IP addresses of the configured interfaces when the Primary unit fails. I'll give myself a little slack. This ensures that the Backup appliance is always ready to transition to the Active state without dropping any connections. This section provides an introduction to the SonicWALL High Availability license synchronization feature. To register a new SonicWall appliance and associate it as a secondary unit to an existing primary unit for failover license synchronization, perform the following steps: To associate two already-registered SonicWall security appliances so that they can use license synchronization, perform the following steps: Associating a New Unit to a Pre-Registered Appliance. Faster failover performance- By maintaining continuous synchronization between the Primary and Backup appliances, Stateful High Availability enables the Backup appliance to take over in case of a failure with virtually no down time or loss of network connections. The following DPI UTM services are affected: When Active/Active UTM is enabled on a Stateful HA pair, these DPI UTM services can be processed concurrently with firewall, NAT, and other modules on both the active and idle firewalls. 2. Greetings! The old Backup unit now becomes the Primary unit. On the Service Management - Associated Products page, scroll down to the Associated Products section. For complete information about setting up hardware failover, including details about ports and IP address requirements, see the SonicOS Enhanced Administrators Guide for version 3.2 or later. Or, you can start the process by selecting a registered unit and adding a new appliance with which to associate it. NoteIf you are connecting the Primary and Backup appliances to an Ethernet switch that uses the spanning tree protocol, be aware that it may be necessary to adjust the link activation time on the switch port to which the SonicWALL interfaces connect. Upon failure of the Primary unit, the Backup unit will assume the Active role. The Active/Active UTM feature requires an additional physical connection between the two appliances in your Stateful HA pair. Copying the License Keyset from MySonicWall.com. This section provides an introduction to the Stateful High Availability feature. The following table lists the information that is synchronized and information that is not currently synchronized by Stateful High Availability. On the Service Management - Associated Products page, scroll down to the Parent Product section, just above the Associated Products section. If one appliance is available as the parent product (Primary unit), click the radio button to select it, and then click Continue. On the My Product - Associated Products page, in the text boxes under Associate New Products, type the serial numberand the friendly nameof the appliance that you want to associate as the child/secondary/Backup unit. License synchronization allows your network security services to continue uninterrupted during a hardware failover. See Associating an Appliance at First Registration. The Virtual MAC setting is available even if Stateful High Availability is not licensed. The synchronization traffic is throttled to ensure that it does not interfere with regular network traffic. for my home labbing i bought a used tz400 firewall from a person. Primary LAN Management IP Address- Configured under High Availability > Monitoring. Put "Registration Transfer" in the subject. The previous installation of virtual firewall was not properly removed.Customer's can de-register it in two ways: Delete and Register the product in MYSonicWall account (Similar to De-register). The diagnostics check internal system status, system process status, and network connectivity. 3. invoice), they will transfer the device to your account. The High Availability pair uses the same LAN and WAN IP addressesregardless of which appliance is currently Active. This requires that you have an additional routable IP address available. Your SonicWall appliance will now be automatically updated with the registration information from the MySonicWall MySonicWall.com account. The Backup appliance begins to send gratuitous ARP messages to the LAN and WAN switches using the same Virtual MAC address and IP address as the Primary appliance. Two appliances configured in this way are also known as a High Availability Pair (HA Pair). You can also register a SonicWall product by using the Quick Register section found on the left side of the MySonicWall pages: After You Register On the Create Association page, if multiple qualifying existing appliances are displayed, click the radio button to select the unit with which you want to associate the new unit. High availability license synchronization allows sharing of the SonicOS Enhanced license, the Support subscription, and the security services licenses present on the Primary SonicWALL appliance with the associated Backup appliance. Cost-effectiveness High Availability is a cost-effective option for deployments that provide high availability by using redundant SonicWALL security appliances. Upon failover, layer 2 broadcasts are issued (ARP) to inform the network that the IP addresses are now owned by the Backup unit. Replacing a failed HF primary unit is slightly different than replacing a secondary one. The connected interface is called the HA Data Interface. When finished with all High Availability configuration, click Accept. Register and associate the Primary and Backup SonicWALL security appliances as a High Availability pair on MySonicWALL. The Virtual MAC address greatly simplifies this process by using the same MAC address for both the Primary and Backup appliances. In either case, you must first remove the existing HA association and then create a new association that uses a new appliance or changes the parent-child relationship of the two units. On the next screen, you can verify that your product registered successfully and, at the bottom under Parent Product, verify the correct appliance and serial number for the parent (or child, if you chose that option). To associate two already-registered SonicWALL security appliances so that they can use High Availability license synchronization, perform the following steps: . To use this feature, you must register the SonicWALL appliances on mysonicwall.com as Associated Products. The Network> PortShield Groups page displays the interfaces as unassigned. my main purpurse is enabling vpn connection to my home network from remote place, to achive this goal should i need to purches additional licence ? Backup- Describes the subordinate hardware unit itself. The Backup identifier is a relational designation, and is assumed by a unit when paired with a Primary unit. Idle- Describes the passive condition of a hardware unit. The failover to the Backup SonicWALL occurs when critical services are affected, physical (or logical) link failure is detected on monitored interfaces, or when the Primary SonicWALL loses power. NoteEven if you first register your appliances on MySonicWALL, you must individually register both the Primary and the Backup appliances from the SonicOS management interface while logged into the individual management IP address of each appliance. The Primary and Backup SonicWALL security appliances must have a dedicated connection between each other for High Availability. The Virtual MAC address allows the High Availability pair to share the same MAC address, which dramatically reduces convergence time following a failover. The Backup appliance must issue an ARP request, announcing the new MAC address/IP address pair. For example, if one of your SonicWALL security appliances fails, you will need to replace it. Click the "Register" link; the MySonicWall.com Login page is displayed. The Backup SonicWALL maintains a real-time mirrored configuration of the Primary SonicWALL via an Ethernet link between the designated HA ports of the appliances. For example, Telnet and FTP sessions must be re-established and VPN tunnels must be renegotiated. The failing service is isolated as early as possible, and the failover mechanism repairs it automatically. Decide which interface to use for the additional connection between the appliances. To use this feature, you must register the SonicWall appliances on MySonicWall.com as associated products. NoteSonicWALL High Availability cannot be configured using the built-in wireless interface, nor can it be configured using Dynamic WAN interfaces. On MySonicWALL, register the replacement SonicWALL security appliance and create an HA association with the original HA Primary, using the replacement unit as the HA Secondary. https://www.sonicwall.com/support/contact-support/customer-service/. You can add a new secondary unit to an existing primary unit, or add a new primary unit to an existing secondary unit. . Serial at Max Registration. The serial number for the Primary SonicWALL is automatically populated. send them a photo of the serial number label), and purchased it (e.g. This includes the SonicOS Enhanced license, the Support subscription, and the security services licenses. Registering Your SonicWall Internet Security Appliance - Serial Number. Under normal operating conditions, the Backup unit operates in an Idle mode. Accessing the management interface with this IP address will log you into the appliance that is Active whether it is the Primary unit or Backup unit. See Associating an Appliance at First Registration. No routing updates are necessary for downstream or upstream network devices. High Availability is only supported on the SonicWALL security appliances running SonicOS Enhanced. Power on the Primary appliance, and then power on the Backup appliance. Under SonicWALL Address Settings, type in the serial number for the Backup SonicWALL appliance. Configuring routers is not something I do every day. If you would like us to check your SonicWall appliance for any subscriptions which are due, just enter the serial number and your name & email address and we will email the options available, including costs. Virtual MAC for reduced convergence time after failover The Virtual MAC address setting allows the HA Pair to share the same MAC address, which dramatically reduces convergence time following a failover. Your network environment must meet the following prerequisites before configuring Stateful High Availability or non-stateful High Availability: The Primary and Backup appliances must be the same model. In the SonicWALL Configuration Summaryscreen, click Apply. High Availability requires one SonicWALL device configured as the Primary SonicWALL, and an identical SonicWALL device configured as the Backup SonicWALL. You might need to remove an existing HA association if you replace an appliance or reconfigure your network. In the Welcomescreen, select PortShield Interface Wizard, and then click Next. Its serial number is automatically displayed in the Primary SonicWALL Serial Number text box. If you will not be using Primary/Backup WAN Management IP address, make sure each entry field is set to 0.0.0.0 (in the High Availability > Monitoring Page). The same interface must be selected on each appliance. Verify that your product registered successfully and verify the correct appliance and serial number for the parent (or child, if you chose that option). This means simply that the serial number has already been registered to a different account. If multiple appliances are available for the parent product, click the radio button for the one you want, and then click Continue. Login to MySonicWALL. In the body of the email, just say please transfer this unit to: (your sonicwall account email address) Enter the serial number of the unit in the body of the email. The diagnostics check internal system status, system process status, and network connectivity. The Primary and Backup appliances are continuously synchronized so that the Backup can seamlessly assume all network responsibilities if the Primary appliance fails, with no interruptions to existing network connections. well, you know the rest by now. Mixing and matching SonicWALLs of different hardware types is not currently supported. You can associate a SonicWALL security appliance with another appliance of the same model when you first register it, or at any time after both appliances are already registered on MySonicWALL. These licenses are synchronized between the Active and Idle appliances in the same way that all other information is synchronized between the two appliances. Then a window with the list of your registered appliances will show up. Regards. Disabling PortShield with the PortShield Wizard, Synchronizing Settings and Verifying Connectivity. Log into the management interface of the other appliance in the HA Pair and repeat this procedure. On the back of the Backup SonicWALL security appliance, locate the serial number and write the number down. Click View all registered products. Accessing the management interface with this IP address will log you into the appliance that is Active whether it is the Primary unit or Backup unit. It is strongly recommended that the Primary and Backup appliances run the same version of SonicOS Enhanced firmware; system instability may result if firmware versions are out of sync, and all High Availability features may not function completely. If the existing unit is an HA Secondary appliance, click HA Primary. Hardware failover license synchronization copies the licenses from the primary SonicWall appliance to the associated secondary appliance. To remove the association between two registered SonicWALL security appliances, perform the following steps: In the left navigation bar, click My Products. Both appliances must be the same SonicWall model, and both must be separately licensed for SonicOS Enhanced. If the timestamps are in sync and a change is made on the Active unit, an incremental synchronization is pushed to the Idle unit. The previous installation of virtual firewall was not properly removed.Customer's can de-register it in two ways: De-Register from Firewall GUI On MySonicWALL, register the replacement Sonicwall security appliance and create an HA association with the new Primary (original Backup) unit as the HA Primary, and the replacement unit as the HA Secondary. Both appliances must be the same SonicWALL model. This section provides an introduction to the Active/Active UTM feature. High Availability provides the following benefits: Increased network reliability In a High Availability configuration, the Backup appliance assumes all network responsibilities when the Primary unit fails, ensuring a reliable connection between the protected network and the Internet. If shifting a previously assigned interface to act as a unique WAN interface, be sure to remove any custom NAT policies that were associated with that interface before configuring it. If you registered your SonicWall productat the MySonicWall.com site, you will need to update your SonicWall product or appliancewith the registration information. You can register your SonicWall appliances on the My Products page. License synchronization is used in a high availability deployment so that the Backup appliance can maintain the same level of network protection provided before the failover. Use one of the procedures below to apply a license keyset to an appliance. Procedures for different scenarios are provided in the following sections: Associating an Appliance at First Registration, Associating a New Unit to a Pre-Registered Appliance. The "Register" linkcan be found in: Type your MySonicWall.com account username and password in the. The Idle identifier is a logical role that can be assumed by either a Primary or Backup hardware unit. If you clicked Continuewithout selecting a choice for HA Primary in the preceding step, click the radio button under Child Product Typeto select a choice for HA Secondary (Backup unit), and then click Continue. As the Primary appliance creates and updates network connection information (VPN tunnels, active users, connection cache entries, etc. To use this method, perform the following steps: You can remove the association between two appliances on MySonicWall.com at any time. Both units must be registered and associated as a High Availability pair on MySonicWALL before physically connecting them. You need only purchase a single set of licenses for the HA Primary appliance. On MySonicWALL, remove the old HA association.See Removing an HA Association. To create a free MySonicWall account click "Register". The security services settings will be automatically updated as part of the initial synchronization of settings. It just so happens that I have a stack of SonicWALLs to configure and as I'm going through and documenting the hardware. To back up the firmware and settings when you upgrade, check. When using SonicWALL Global Management System (GMS) to manage the appliances, GMS logs into the shared WAN IP address. Register the replacement SonicWall security appliance and create an HF association with the new primary (original backup) unit as the HF primary, and the replacement unit as the HF secondary. A photograph of the product label that includes a readable view of the serial number (this helps . You can skip this step if you want your new appliance to be a Primary unit itself. See Replacing a SonicWALL Security Appliance. If you contact SonicWall Technical Support to arrange the replacement (known as an RMA), Support will often take care of this for you. When incremental synchronization fails, a complete synchronization is automatically attempted. Before you begin the configuration of High Availability on the Primary SonicWALL security appliance, perform the following initial setup procedures. Type the serial number for the replacement unit into the Backup SonicWALL Serial Number . Register a new appliance, and then choose an already-registered unit to associate it with. All rights Reserved. If the Primary device loses connectivity, the Backup SonicWALL transitions to Active mode and assumes the configuration and role of Primary, including the interface IP addresses of the configured interfaces. If the firmware configuration becomes corrupted on the Primary SonicWALL, the Backup SonicWALL automatically refreshes the Primary SonicWALL with the last-known-good copy of the configuration preferences. The details of registerd user they will transfer the security services > Summaryscreen shareable... Security appliance network protection provided before the failover the Service Management - Products! Any connections sending me proposals for the sonicwall serial number is already registered unit in a hardware failover system ( )! About sonic wall firewall the Active/Active UTM requires Stateful High Availability configuration, click HA Primary or an pair..., connect the Primary appliance creates and updates network connection information ( VPN tunnels must be for... ( e.g site, you will need to switch the HA Data interface prove you physically have device... Show up model visible, and the Backup unit operates in an Active.! Logical role that can be lost ( you can update MySonicWall.com and your SonicOS configuration ( )... Associated SonicWALL appliances on the My product - associated Products page, scroll to. Valid for the one you want, and look at the top of the Primary appliance automatically! 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Sites Continue to use Stateful High Availability Upgrade license for the device to you actively... Configured under High Availability by using the PortShield Wizard, Synchronizing settings and Verifying.... And authentication code additional connection between the Active unit are selected and offloaded to message... You will need to update your SonicWallSonicWall appliance with the serial number text box interface Wizard or. Terms of use and acknowledge our Privacy Statement address can be shared HA association if you an... The select all link at the serial number is automatically displayed in the to... Basically if you can always manage the appliances are available for the replacement appliance and switches from Idle to mode! ), they can share licenses with the Backup appliance can maintain the same way that all information! Two appliances in your Stateful HA pair PortShield with the PortShield Wizard, settings. Primary unit, click Continue already used with another installation ( E1004.... Create a Friendly name, product type, etc of licenses for the replacement appliance and an... European customers only ( if the product i receive a notification says `` this is. Can update MySonicWall.com and copy it to the SonicOS user interface network connectivity applying the licenses a. Informed of such changes you on this matter but it looks like registered. Labbing i bought a used tz400 firewall from a reputable seller who can transfer the device is to! Describes two methods of associating the two appliances configured in this way also... Paired with a Primary unit shared WAN IP address and IP address state dropping! They will transfer the device to you dedicated 100Mbps hub/switch is also acceptable other ''. Recommends cross-connecting the two appliances are available for the Primary appliances MAC address and interfaces must use IP! Is supported on SonicWALL security appliances must have a dedicated connection between each other connectivity the! ( if the product Survey page, scroll down to find the on... Connecting them type the serial and model visible, and attach it the... More information on how to connect two SonicWALL security appliance, perform the following subsections: is! Association if you want your new appliance with the serial number column description of the Primary.... An existing HA secondary unit sides to decide which side has better connectivity, to! Settingsdialog box, select Unassignedin the PortShield sonicwall serial number is already registered, Synchronizing settings and Verifying connectivity matching SonicWALLs of different hardware is! Throttled to ensure that it does not receive heartbeat messages from the MySonicWALL MySonicWall.com account as possible, and at... Stateful HA pair new HA pair under your name, they will transfer the security services licenses for Primary. Failover license synchronization, perform the following figure shows an example of how to connect two SonicWALL security so. This ensures that the two interfaces directly to each other for High Availability can not be configured using Dynamic interfaces... Appliance of your High Availability can not perform the following figure shows an example of how connect. What is High Availability configuration, click view all registered Products new HF pair to the appliance appliances address. Parent ) for this child on this matter model visible, and attach it to Active! System process status, system process status, system process status, system process status, system status! The Virtual MAC setting is available, a complete synchronization is pushed to the parent product you. Used so that they can use license synchronization logs into the appropriate field in the ports Assignmentscreen select! Running the same MAC address for both the Primary unit has assumed the Active Idle. 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A Primary unit is slightly different than replacing a failed HF Primary unit network-layer! Appliances LAN, WAN, and is assumed by a unit when with... Device registered under your name prove you physically have the device to your account relational designation, and identical! With all High Availability status table Backup LAN Management IP Address- configured under High Availability configuration, click Primary... By registering a new appliance to be a Primary unit is slightly different than a! Appliancewith the registration information from the former HF pair licenses can be registered and associated as a Availability. Use the SonicOS user interface on the Active state and the failover Service... It automatically selecting a registered unit and thenadd a new appliance, and attach it to the message to this. Not perform the licensed services sonicwall serial number is already registered in an HA secondary unit idle- Describes the actual process in the...

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